Overall rating
Counts per rating level
  • 68% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 20% of ratings are 1 stars
August 10, 2023

Offering a competitive base cost for POD, diversity in catalog, they have good CS team also. Therefore, in high-peak season, fulfillment can take more time.

9 months using the app
June 29, 2023

The staff at Fuel has been amazing to our team; they get things done, make things right, follow up, and offer advice on things to sell. I couldn't ask for a better POD vendor to work with. I don't understand the negative reviews. I'm happy, my customers are happy. Keep the Fuel tank on full! =)

I Support LGBT
United States
Almost 2 years using the app
December 9, 2022

Oh, I made such a terrible mistake! I swapped the SKU codes and had 68 people order the WRONG size shirt. Phoebe helped me fix the problem, stop any orders that we could, and helped me submit a 68 shirt CSV order to correct everything. She followed up multiple times to be sure I got my costly mistake fixed. This is outstanding customer service!

I've been with FUEL for many years after frustrating experiences with three other POD companies. I print thousands of shirts yearly. FUEL has improved their systems recently and any past small mistakes and errors have been eliminated.

What sets FUEL apart is their customer service. Let's be honest, a T-shirt is a T-shirt. I don't really care who prints it, until there's a problem. And, there's always going to be a problem of some sort. I've found that FUEL representatives are very accessible, very knowledgeable, and dedicated to help fix any issues. I always get a reply within 24 hours, and as I said above they often go out of their way to fix issues.

WebCookingClasses Store
United States
Over 2 years using the app
February 27, 2023

Many things need to be improved, however still rate 5 stars because this team supports me with all the possible resources. The quality of products is great.

United States
Over 1 year using the app
February 27, 2023

have been working with Fuel for over 3 years and am very satisfied with the service and product quality. Although there were times when there were problems with processing time, Fuel was able to handle it and gradually stabilized.

Almost 3 years using the app
November 30, 2022

fuel pod team is really helpful and excellent team. You are definitely not a victim. I recommend it.

About 2 months using the app
May 2, 2023

Hỗ trợ nhiệt tình, cần rút ngắn thời gian hoàn thiện đơn hàng và nên xử lý đơn hàng theo tuần tự thời gian order

3 months using the app
February 27, 2023

Support rất nhiệt tình, fuel cần cải thiện thêm về thời gian sản xuất và giao hàng nhằm tránh sự chậm trễ đến tay khách hàng!!!

8 months using the app
October 21, 2019

Superb customer service! As client I'm glad with the support that Max and team given. They listens to the client feedback and make the product better day by day. The shipment is fast and should there's something wrong with the print they re-shipped it for you right away. Nice people to deal with and ready to help you out

Almost 4 years using the app
Fuel POD replied October 21, 2019

Thank you, Tika! It is partners like yourself that have helped us get to where we are today. Your feedback helps fuel what we build next =)

April 1, 2020

I have been using Fuel since I launched my company about a month and half ago and I have to say I am VERY pleased with it! They have processed over 500 orders for us so far! Their processing time is seriously INCREDIBLE! It's the fastest POD I have seen! We have had a couple issues with product, but they have been SUPER fast to fix them and it's been a very small % out of the over 500 orders! I also ran into a problem with adding product for over a week, and Max went ABOVE and BEYOND trying to help me sort it all out working with me daily. No joke, he is probably tired of my many messages! In the end it was actually a shopify issue and NOT fuel, and yet Max still was there every step of the way to help me sort it all out! BRAVO to him and the Fuel team! I look forward to a long partnership with this company!

Unfiltered Gear
United States
Over 3 years using the app