FUGU ‑ Every Payment Counts

Fight Fraud, Automate Verifications, Accept more Orders.

Free plan available

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Key values section

Pre-shipment Risk Scoring

Allowing merchants to Ship with confidence. Analyzing further customer information to minimize churn and false declines

Wining Chargebacks & Disputes

Ready to use, customer interaction trail. Chargeback guarantee up to subscription value

Automating Verifications

When required securely collect: Customer Signature, Selfie ID, Credit Card Scan and Age Verification

FUGU ‑ Every Payment Counts

FUGU ‑ Every Payment Counts

Fully Packed and Pre-configured

For super fast onboarding, all FUGU plans come packed with scenarios that are continuously updated as new forms of fraud are detected. Premium accounts can also tailor them to their specific needs to cover all specific forms of doing business.

We are so sure of the value we deliver that we have a limited time offer:

  • Premium subscribers receive chargeback protection guarantee up to value of next month subscription.
  • Upgraded versions get access to 24/7 human support over email and chat.

How does it work

FUGU monitors and analyzes information revealed voluntarily by the customer after checkout. When an order is created each transaction is categorized by its possible risk scenario, such as family member, remote shipping etc.

As the delivery/fulfillment process advances FUGU uses a unique approach:

  • Based on the initial risk and scenario assessment the system will execute a tailored monitoring plan including post-payment KYC automation minimizing the merchant’s exposure to chargebacks.

  • Customer touchpoints monitored over emails, visits to the website, mobile interactions, contact form submissions and more.

  • Signs of risk and evidence of value delivery are recorded and analyzed in preparation for a potential dispute.

  • FUGU scores the chances of fraud over time, to give the right recommendation just before shipping, the only solution covering cases of fraud by the card holder (“Friendly Fraud”).

  • In the unfortunate case of a dispute, the customer’s entire interaction trail is available as representable documents ready to challenge a chargeback dispute.

Launch date

FUGU ‑ Every Payment Counts

FUGU ‑ Every Payment Counts

Fully Packed and Pre-configured

For super fast onboarding, all FUGU plans come packed with scenarios that are continuously updated as new forms of fraud are detected. Premium accounts can also tailor them to their specific needs to cover all specific forms of doing business.

We are so sure of the value we deliver that we have a limited time offer:

  • Premium subscribers receive chargeback protection guarantee up to value of next month subscription.
  • Upgraded versions get access to 24/7 human support over email and chat.

How does it work

FUGU monitors and analyzes information revealed voluntarily by the customer after checkout. When an order is created each transaction is categorized by its possible risk scenario, such as family member, remote shipping etc.

As the delivery/fulfillment process advances FUGU uses a unique approach:

  • Based on the initial risk and scenario assessment the system will execute a tailored monitoring plan including post-payment KYC automation minimizing the merchant’s exposure to chargebacks.

  • Customer touchpoints monitored over emails, visits to the website, mobile interactions, contact form submissions and more.

  • Signs of risk and evidence of value delivery are recorded and analyzed in preparation for a potential dispute.

  • FUGU scores the chances of fraud over time, to give the right recommendation just before shipping, the only solution covering cases of fraud by the card holder (“Friendly Fraud”).

  • In the unfortunate case of a dispute, the customer’s entire interaction trail is available as representable documents ready to challenge a chargeback dispute.

Launch date

Pricing

FUGU Lite

Free

  • Monitors up to 300 orders/month
  • Full Library of Risk Scenarios Included
  • Email\Tickets Support

Basic

$99/month

or $84/month billed at $1,008 once per year

  • FUGU Lite+
  • 1,000 orders/month
  • Additional Risk Sensors
  • Customized Branding (KYC)
  • Chargeback Management
  • Email\Tickets + Chat Support

FUGU

$249/month

or $212/month billed at $2,544 once per year

  • Basic+
  • 5,000 orders/month
  • Risk Scenarios Modification
  • API Integration
  • Phone Support
  • Signed Chargeback PDF
  • Expert Review\Chargeback - 5\month

Advanced

$599/month

or $509/month billed at $6,108 once per year

  • FUGU+
  • 15,000 orders/month
  • Risk Scenarios - Modify, Create your own
  • Dedicated Account Manager
  • Expert Manual Review\Chargeback - 10\month

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

Jenniferloyd

FUGU helps us complete more orders while protecting us from chargebacks, hoping to get more customers

tide0

We have been so busy manually verifying orders before shipment, having FUGU working for us freed our logistics staff to actually do their job

Sherryanie

FUGU helps us validate suspicious transactions and increase our conversion rate. We subscribed to their early adopters plan and consult their risk experts when dealing with suspicious high value orders.

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