FUGU ‑ Every Payment Counts

FUGU ‑ Every Payment Counts

Free plan available
Rating (5.0)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

August 12, 2020

Languages

English

Categories

Fraud

Works with

Shopify Flow

Safely accept orders you currently lose to fraud false declines (High Risk) and payment churn

FUGU Offers a Multi-Tier fraud protection, analysing customer behaviour after checkout, verifying customers, recording interactions, and alerting on fraud. Merchants can dynamically rout selected orders to chargeback protection plan or simply follow our risk recommendations. To minimize payment churn, FUGU also provides a Promise To Pay capability guaranteeing shipment for failed payments. Before rejecting an order, FUGU will continue and try to further identify your customer up until shipment

FUGU Offers a Multi-Tier fraud protection, analysing customer behaviour after checkout, verifying customers, recording interactions, and alerting on fraud. Merchants can dynamically rout selected orders to chargeback protection plan or simply follow our risk recommendations. To minimize payment churn, FUGU also provides a Promise To Pay capability guaranteeing shipment for failed payments. Before rejecting an order, FUGU will continue and try to further identify your customer up until shipment more
  • Risk Scoring - analysing customer behaviour and safely shipping more orders
  • Chargeback Guarantee - selectively routing orders to chargeback protection plan
  • Automated Verifications (KYC) - Signatures, Selfie ID’s & Credit Card Scans
  • Evidence Representment - ready to use log challenging unjustified disputes.
  • Payment Efficiency Insights – driving conversion and minimizing churn

Pricing

Discover

Free

  • Monitor 250 Orders/month
  • Pre-set Scenarios - Rule alerts on risky orders
  • 25 "Manual" Customer Verifications per month
  • AI Fraud Analysis

Protect

$99/month

or $1,008/year and save 15%

  • Discover +
  • 500 Orders/month
  • Modify Pre-set Scenarios
  • 50 "Manual" Verifications - Text, colour and Logo Branding
  • Email Support

Convert Plus

$249/month

or $2,544/year and save 15%

  • Protect +
  • 2K Orders/month
  • 5 Custom Scenarios + Auto Rule Actions
  • 250 "Automated" Verifications
  • Advanced Fraud Insights
  • Priority Support

Scale

$599/month

or $6,108/year and save 15%

  • Convert Plus +
  • 10K Orders/month
  • Unlimited Scenarios
  • Unlimited Verifications-Custom URL & Sender
  • Export Chargeback Evidence
  • Expert Support

Discover

Free

  • Monitor 250 Orders/month
  • Pre-set Scenarios - Rule alerts on risky orders
  • 25 "Manual" Customer Verifications per month
  • AI Fraud Analysis

Protect

$99/month

or $1,008/year and save 15%

  • Discover +
  • 500 Orders/month
  • Modify Pre-set Scenarios
  • 50 "Manual" Verifications - Text, colour and Logo Branding
  • Email Support

Convert Plus

$249/month

or $2,544/year and save 15%

  • Protect +
  • 2K Orders/month
  • 5 Custom Scenarios + Auto Rule Actions
  • 250 "Automated" Verifications
  • Advanced Fraud Insights
  • Priority Support

Scale

$599/month

or $6,108/year and save 15%

  • Convert Plus +
  • 10K Orders/month
  • Unlimited Scenarios
  • Unlimited Verifications-Custom URL & Sender
  • Export Chargeback Evidence
  • Expert Support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

7 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
July 28, 2021

The customer service of the app is really amazing. I downloaded the app and I was confused at first, but they helped me understand everything. I highly recommend!

My Urban One
United States
Over 2 years using the app
May 31, 2021

Before I used that app, I lost A LOT of money on cases in Stripe. Once I have started to use the app, I haven't lost even 1 case!!!
99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $250 then, the app will send an SMS+Email to the customer for signature. When customers didn't signed, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!

Skullflow
Hong Kong SAR
Almost 2 years using the app
December 18, 2022

We have recently added Fugu app to our store; great support and technical team whom helped us every step of the way in setting up their service, even going beyond what is expected of them to make it work for us.

Mix And Match
Egypt
12 months using the app
fugu replied December 19, 2022

Thank you for your kind review. We are happy to see that you are satisfied with our app and most importantly, with our support. We will keep working hard to make you and our other users satisfied.

Feel free to reach to out us anytime with anything you might need.

May 31, 2021

FUGU is a really great app. Easy to onboard and use, saved us thousands of $$ replacing manual reviews, fighting and winning chargebacks, and saving lost transactions. Seamless integration and an intuitive dashboard make this an extremely valuable extension of the Shopify platform.

Everything For 420
United States
9 months using the app
July 26, 2021

Had so many charge backs in the past and learnt the hard way how to minimize risks. But this is no where an easy job. With this app now I feel more secure with the most applicable system on internet for monitoring and validating payments and recording the required documents. The team behind of this app is super nice, seem confident and capable, ready to support.

Cymbal House
United States
4 months using the app

About this app

Launched

August 12, 2020

Languages

English

Categories

Fraud

Works with

Shopify Flow

Built by fugu

About fugu

5.0 average rating

3 years building apps for the Shopify App Store

13th Nehama st, Tel aviv, 6811541, IL

Support

Send a message

Support@fugu-it.com