GearLaunch ‑ Print on Demand

I used this app to do print on demand products. Primarily T-shirts. The customer service is awful. They refuse to refund a product that they have had "being printed" for 25 days. They never refunded another product that had physical stains and a rip on the shirt when it was shipped, even though someone who claimed to be a manager said she would. Customer service is awful. The products are ok, ...

I used this app for about a year, and recently I've seen a the print quality decline. More and more of my customers were receiving poor quality printing and long shipping wait time. Finally I decided to move my shop to Printful after reaching out to the Gear Launch customer service and receiving generic feedback.

I am much happier with Printful.

0 stars. Some delays forgivable due to Covid, but customer service sucks. Tshirt quality and printing is mediocre at best, and varies widely. I am moving my biz elsewhere, mainly due to their customer service. I tried to cancel an order a few hours after the cancel window closed and they are totally unhelpful. Better options out there, some fulfilling fast now despite covid conditions

Terrible. They aren’t very transparent and they don’t answer their customer support lines and email address

Bad customer service, never responding.
Will not work with a company without a good line of communication.
Even Justin Cener recomending this thing, i just don't see why..

Terrible quality and very slow customer service. Almost feels like they dodge you to not face responsibility. I have been emailing them back and forth for a month trying to get my refund for extremely low quality products.

Unfortunately while I thought their platform was easy to use, I will be unable to continue. Today I was informed that my campaign has been suspended due to copyright/trademark report. However, I have checked all my designs and am at a loss to see where the issue is. I have emailed requesting further information in particular that actual product. To date no response, so I will be terminating by ...

We started to configure our business to move over to Gear Launch, but I emailed them like 2 weeks ago with a simple general question, no reply. I waited a week, emailed again, no reply. Finally, I recently obtained a actual employee's work email, and emailed her to establish communication, no reply. STAY AWAY! They are either massively understaffed, or do not prioritize their business partners. ...

Creating products and adding them to our store was easy. However, when a customer makes a purchase, the process is not transparent to them. Gear Launch does not send the tracking information to the customer when the order is shipped. In addition, only part of the tracking number is listed in the app when an item is shipped. When you click on the tracking number link, it always takes you to DHL's ...

Do NOT use this application. They are terrible. Worst service (or no service) ever. Good thing they had a 2-week trial because I would have been very upset if I was charged (I canceled it before my trial is up, let's see if they still charge me). They definitely make it look nice and presentable, but it's all a scheme to lure you in.

Unfortunately, I found a lot of people online, youtube, etc ...