Gelato: Print on Demand

Gelato: Print on Demand

Free plan available. Additional charges may apply.
Rating (4.6)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States

About this app

Launched

June 17, 2020

Languages

German, English, Spanish, French, Italian, Norwegian, and Swedish

Create and sell custom print on demand products

Gelato is here to make creators around the world turn their dreams into reality. To help unlock their potential. To connect people and ideas everywhere and turn them into real products that can be sold anywhere. Together we bring creativity to life and into business.

Gelato is here to make creators around the world turn their dreams into reality. To help unlock their potential. To connect people and ideas everywhere and turn them into real products that can be sold anywhere. Together we bring creativity to life and into business. more
  • Turn your passion into profit with our global print on demand network
  • Local production to reduce carbon emissions
  • Make a lasting impression with high-quality products

Pricing

Gelato Free

Free to install

Pay for what you print

  • Print on demand for global creators
  • Hundreds of products to design and sell

Gelato+

$14.99/month

or $139/year and save 23%

Pay for what you print

  • Premium mockups
  • Product personalization tool
  • Free Shutterstock/Getty Images visuals
  • +more

Gelato+ Gold

$99/month

or $999/year and save 16%

Pay for what you print

  • Free shipping + discounts available
  • Dedicated product migration support
  • Workflow automation for custom products
  • Everything in Gelato+
  • +more

Gelato Free

Free to install

Pay for what you print

  • Print on demand for global creators
  • Hundreds of products to design and sell

Gelato+

$14.99/month

or $139/year and save 23%

Pay for what you print

  • Premium mockups
  • Product personalization tool
  • Free Shutterstock/Getty Images visuals
  • +more

Gelato+ Gold

$99/month

or $999/year and save 16%

Pay for what you print

  • Free shipping + discounts available
  • Dedicated product migration support
  • Workflow automation for custom products
  • Everything in Gelato+
  • +more

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

233 reviews

Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, efficient order processing, and extensive product range. The easy-to-navigate interface simplifies product creation. Merchants appreciate the vivid print quality, competitive pricing, and responsive customer service. The app's global printing facilities ensure fast, affordable shipping, reflecting its commitment to customer satisfaction.

Edited August 3, 2023

Update Update...
Thy seem to listen and take things serious. It might not be they implement new things right away, but things do take time and some things can not be done overnight. Since the last review, they have upped there game and there support is still really good, as its always been.

I have not had any issues in a good while with quality, actually the quality seems to be really good again. Shipping time is okay, I would love it to be faster, but who wouldnt? Atm. the shipping time looks more than reasonable.

The Pricing is good, and in most/many cases better than competion.

The gelato app/system has gotten faster and much better. though still room for improvement. But overall its good.

What I like is there respon on new ideas and that they actually want you to succed as a business. They wont do the hard work for you, but they do want to help as much as they can.

And also it does seem that they do take it serious that the print companies they partned with has to live up to some high standards. The ones that in the past made som real bad things etc. I dont get them anymore (maybe the are kciked out again?
Again, it does seem they do want to learn from there mistakes and make it right and better.
----------------------------------------------------------------------------

Once good but not now!!
where to start... Gelato has many good ideas. But Quality in many cases are not that good sadly. Seen better for sure, but its still in the range of okay
When i first started out, i changed from printful, as there prices was starting to get to high (only problem I had really)
and Gelato seemed okay on there prices and did offer an okay product range.
The first orders I had, no issues, thoug not the fastest shipping.
Now every order is made, and tracking number is made, the products sits for 1-2 weeks before it get shipped... WTF and thats not normal at all, make the product and ship it. Its not that hard at all
And dont give me the crap about uh peak times. If you cant handle peak times, maybe just stop what your doing.
You should for sure look into some of your printers, alot of them are NOT up to standard.
The Support has always been really good. Now it all depends what agent you get. Some agents are simply put, just lazy, dont know what they are doing/talking about. So support is a question of luck to recieve good or bad support
Its all good you sometimes reimburst orders thats not made, but that doesnt help against loosing customers in our end.
I can sadly NOT at all recommend Gelato in current state
I will most likely go back to printful or begin to make most products myself (As I do have a B2B print company)

Citatshirts.dk
Denmark
Over 1 year using the app
Gelato replied December 12, 2022

Hi John,

We are truly sorry for the experience you've had with us - this is definitely not up to the standards which we strive for. We'd also like to thank you for providing us with this feedback, and helping us to improve our services moving forward.

We hope that the steps we've shared on the call and via email highlight the importance we have given this, and shows why this won't be repeated. We'd love to have the opportunity to again provide you with a 5-star experience moving forward.

Best regards,
Kyle
Customer Service Manager

Edited February 9, 2023

Super easy user interface and some of the best customer support I've ever experienced. I've had a bunch of difficulties getting the print colours right, but I think this was mostly due to oversights on my part.

A few things that would make these 5 stars shine even brighter would be:

The possibility to upload PDF ready prints for posters instead of having to use their own product designer tool (fewer steps, fewer potential mistakes). I'm currently using a workaround to achieve this.

Better mockups! I'm on Gelato Gold and must say that the mockups are more a Bronze kinda' deal, so I'm using Freepik premium mockups to achieve high quality.

The possibility to allow customers to choose shipping partners based on their preferences. Not exactly sure if you'd need a Shopify Plus account to achieve this,
but in any case it's trust building and should be possible.

A final ask.. would be more automation on the shipping and invoices part. I'd like to be kept up to date regarding delays and have invoices automagically sent to my billing system (could be as easy as forwarding to an email).

Anyway! All in all this is my first exposure to a print on demand service and I'm quite impressed with the tech, team and integration.

Cheers

Von Streg
Denmark
8 months using the app
Gelato replied February 16, 2023

HI Von Streg,

We're very glad to hear you're thrilled with our customer support, and the user interface!

Thank you for your feedback and suggestions which we'll pass along to the relevant teams. We're constantly working on improving our service, and have exciting plans in some of those areas.

Regarding the point on PDFs, we actually do allow the upload of print files and have some recommendations here:
https://apisupport.gelato.com/hc/en-us/articles/360010094399-What-are-the-design-requirements-for-PDF-uploads-

It is found in the step prior to "start designing" in the product catalogue, by clicking on the three vertical dots. In case you need any support with this, please don't hesitate to reach out, we're available 24/7.

Best regards,
Kyle

June 13, 2023

I recently had the pleasure of using Gelato Print on Demand for my custom printing needs, and I must say that I am thoroughly impressed with their services. This innovative company has revolutionized the print on demand industry with their exceptional quality, efficient process, and extensive product range.

One of the standout features of Gelato Print on Demand is the remarkable print quality they offer. Whether it was a photograph, artwork, or text, the prints came out vivid, sharp, and true to the original. The attention to detail and color accuracy were top-notch, which is crucial when it comes to personalized prints. I was amazed at how accurately they reproduced the intricate details of my designs.

The process of ordering and customizing prints through Gelato Print on Demand was remarkably straightforward and user-friendly. Their online platform is intuitive, making it easy to navigate and select the desired product and specifications. Uploading my designs was a breeze, and the preview feature allowed me to visualize how the final product would look. Additionally, the platform provides real-time cost estimates, ensuring transparency and eliminating any surprises.

What sets Gelato Print on Demand apart from other companies is their extensive product range. They offer an impressive array of printing options, including art prints, posters, canvas, apparel, phone cases, and more. This variety allowed me to explore different creative possibilities and cater to various printing needs. The fact that they have printing facilities in multiple locations worldwide is also a major advantage, as it ensures fast and affordable shipping to customers all around the globe.

Customer service is another area where Gelato Print on Demand excels. Their support team was highly responsive and went above and beyond to address any queries or concerns I had. They were friendly, knowledgeable, and provided timely assistance throughout the entire process. Their commitment to customer satisfaction was evident in every interaction.

Lastly, I was pleasantly surprised by the competitive pricing offered by Gelato Print on Demand. Despite the exceptional quality and extensive range of products, their prices were reasonable and often more affordable than other print on demand services. This made it easier for me to experiment with different designs without breaking the bank.

Overall, I cannot recommend Gelato Print on Demand enough. Their commitment to excellence, top-notch print quality, user-friendly platform, wide product range, and outstanding customer service make them a true game-changer in the custom printing industry. Whether you're an artist, a business owner, or someone looking to create unique personalized items, Gelato Print on Demand is the go-to choice for all your printing needs.

TravelZonaArt
United Kingdom
About 2 months using the app
Gelato replied June 15, 2023

Hello,

Thank you for sharing your wonderful experience with Gelato Print on Demand! We're thrilled to hear that you were thoroughly impressed with our services and found our company to be innovative and exceptional in the print on demand industry.

We take great pride in delivering remarkable print quality, and it's fantastic to hear that your prints came out vivid, sharp, and true to the original. Our attention to detail and color accuracy is a top priority, ensuring that your personalized prints are of the highest quality and faithfully represent your designs.

We're glad that our ordering and customization process was straightforward and user-friendly for you. Our intuitive online platform is designed to make it easy for you to navigate, select your desired products, and customize them to your specifications. We understand the importance of visualizing the final product, and our preview feature allows you to see exactly how your designs will look before placing your order. Real-time cost estimates also provide transparency and eliminate any surprises, giving you full control over your printing projects.

Our extensive product range is aimed at providing you with a wide array of printing options to unleash your creativity. From art prints to apparel, phone cases, and more, we strive to cater to diverse printing needs. With our printing facilities located in multiple locations worldwide, we ensure fast and affordable shipping to customers around the globe, allowing you to reach a global audience with ease.

We greatly appreciate your kind words about our customer service. Our support team is dedicated to providing exceptional assistance and ensuring your satisfaction every step of the way. We're delighted that they were responsive, friendly, and knowledgeable, making your experience even more enjoyable.

Affordability is a key aspect of our services, and we're thrilled that our competitive pricing allowed you to explore different designs without breaking the bank. We believe that exceptional quality should be accessible to all, and we strive to offer reasonable prices that provide great value for your investment.

Thank you once again for recommending Gelato Print on Demand. We're honored to be your go-to choice for all your custom printing needs. Whether you're an artist, a business owner, or an individual looking to create unique personalized items, we're here to support you and deliver excellence in every print. We look forward to serving you in the future and helping you bring your creative visions to life.

Best regards,
Bartosz
Gelato Support Team

About this app

Launched

June 17, 2020

Languages

German, English, Spanish, French, Italian, Norwegian, and Swedish

Built by Gelato

About Gelato

4.6 average rating

3 years building apps for the Shopify App Store

Support

Send a message

merchantsupport@gelato.com

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