Gelato: Print on Demand

Works mostly Really good. The mockup never really seems to be centred when I'm building a shirt. Maybe the way the T's are photographed for the website. Other than that its seamless.

This is a very good print on demand service its very high quality customers can live in peace once their wall art arrives because its high quality and beautiful I ordered a couple of pieces to see if I thought my customers would be happy and found myself happy!

I was so enthusiastic when I found you concept. I build up the products with many bright colors (which is the concept of my vision). Only to find out in all the many test orders I have placed that the colors that are marked available for the customer were not available. So I place the order, pay and minutes later I get the mail that these products are not available. This is frustrating for me. BUT I imagine how frustrating it can be for a costomer. He/she chooses carefully products they like and then they can´t receive the order. They will never set foot again there.

The only thing that works perfectly are water bottles. They are delivered within 2 days, that´s why I give you 2 stars.

I WOULD HAVE DREAMT SO MUCH TO GIVE YOU A 5 STAR REVIEW.....

honestly... I had SO MUCH HOPE in your concept

CUSTOMER SUPPORT IS GOOD, IF THERE ARE ANY PRODUCTS THAT IS OUT OF STOCK SHOULD FIX THAT, BECAUSE I'LL HAVE MY CUSTOMERS WONDERING WHERE THE ITEMS ARE, THEN OUT OF NOWHERE YOU GUYS SAY, OH THAT'S OUT OF STOCK, WHEN IT SHOULD'VE BEEN MITIGATED EARLIER.
THE SERVICE IS GOOD THOUGH. NOT GOING TO DOWNGRADE THE COMPANY FOR SOMETHING SO LITTLE.

constant payment issues when i have a positive balance and auto replenish set up.

Customer service takes over a week to respond. Printful isn't great but go back to it because Gelato is worse

Just started my business and already sold five shirts the quality choices are great so many options and they responded to me pretty reasonably timing. Quality of the print was amazing. I love the name, gelato So far everything is Okie dokie Very new business not really advertising yet but it will be fun To see it grow and offer more products through this Company

So far my experience has been great. I would recommend, easier than most other POD apps.

The only thing I recommend is making the DPI warning clearer during upload and allowing different DPI options for various print sizes when adding products to stores.

For example, when I was uploading an A4 file, it initially said 150 DPI was required. After updating the file, it changed to 300 DPI, then went back and forth between giving incorrect advice, which was confusing.

It would also be great if the mockups could be improved. They are quite small and do not realistically show what the final product looks like.

Very poor experience with customer service. Issues with not updating stock and out of stock orders being placed. Lack of communication with support, refusing to refund even when I showed previous communications stating the items were out of stock. The following day advised it was out of stock like I had stated, blamed the app for not working and I stated i wasnt receiving information from the app.
Overall a stressful experience, while quality was good I wont be using them in the future.

I tried Printful for my art prints and found it difficult to use for someone not technically inclined. Gelato is much easier to use and works seamlessly with Shopify. I also like that they use Giclee printing 12 color for the prints. I'm waiting to receive my samples. They are also more environmentally friendly printing and shipping worldwide.

smooth interface everything straight forward and the best feature for me is that i can setup multi variants on 1 product, was a game changer for me