Reviews (1,051)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, making it accessible for those with limited technical skills. They praise the high-quality products, especially the vibrant colors and superior materials of items like t-shirts. The global network of print partners is valued for enabling efficient worldwide shipping without high costs. Merchants also commend the responsive customer support, competitive pricing, and no upfront costs, which benefit small businesses. Additionally, the extensive customization options and variety of products help expand product offerings, while fast shipping times and efforts to minimize the carbon footprint enhance customer satisfaction.
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The best drop shipping/Print On Demand out there. I tried alot and Gelato is the best for sure
Hi,
Thank you for your positive review of Gelato. We appreciate your feedback, especially considering your experience with other print-on-demand services. It's gratifying to hear that you consider Gelato the best option in the market. We continuously work to improve our platform and services to meet the needs of our users. Your satisfaction is important to us, and we're glad our efforts have resulted in a positive experience for you. If you have any suggestions or require assistance in the future, please don't hesitate to reach out. We're here to support your business.
Kind regards,
Michal
Gelato Support Team
Easy to understand, quickly add personalization, and created my 1st products. Thank you!!
Hello,
Thank you for the 5-star review! We're glad to hear that creating and personalizing your products has been easy. If you ever have questions or need assistance, we’re here to help!
Best regards,
Bart
Gelato Support Team
If you're looking for a print-on-demand platform with a global presence, Gelato is an excellent choice. Their extensive network of production facilities ensures fast production and shipping times. Their customer service is both responsive and helpful. But what truly sets Gelato apart is its exceptional print quality – it's simply top-notch.
Hello,
Thank you for your kind review! We're glad to hear that you're satisfied with the quality of our services. It's also wonderful to know that our print quality has met your expectations.
If you ever need further assistance, we're here to help.
Best regards,
Andrzej
Gelato Support Team
I am still starting, hopefully, all goes well.
Hello,
Thanks for your feedback! We appreciate your review and are glad to be part of your journey. If you need any help or have questions, we’re always here to assist.
Kind regards,
Bart
Gelato Support Team
Gelato is a wonderful company to work with! They have been very supportive with helping me start and grow my print on demand business.
Hi,
Thank you for your kind words! We're thrilled to hear that you find Gelato a wonderful company to work with.
Supporting you in starting and growing your print on demand business is our priority, and we're glad our efforts have been helpful.
If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Michal
Gelato Support Team
When you get the hang of it , its quite intuitive and the flow of how to process a product from start to finish is very clear and beginner friendly.
Hi there,
Thank you for the fantastic 5-star review! We're happy to hear you're enjoying the process and finding everything clear from start to finish. If you ever need any assistance, feel free to reach out—we're here to help.
Best regards,
Bart
Gelato Support Team
So much more easier to navigate, and easier to upload
Hi there,
Thank you for your feedback! We're glad to hear that you're finding the platform easy to navigate and upload to. If you ever need assistance, don’t hesitate to reach out.
Best regards,
Bart
Gelato Support Team
If you value your time, stay away.
Pros: Good user interface, option to add personalized products, customer care team available 24/7, and chats are responded to within minutes
Cons: Everything? Prices are defaulted to EU, so all time spent configuring prices for each variant will be erased and a random price shows up on your listing each time you save. So many glitches setting up the personalized products and no support. Staff are available 24/7 and respond to live chat within minutes but if you don't reply within 5 minutes, they will close the chat and mark it as resolved due to "inactivity" even if issue has not been resolved. You are expected to wait hours for them to respond if they tell you to wait, but as soon as they respond and you happen not to be online at that time, they will close chat within 5 minutes. Imagine waiting 12 hours or more for them to investigate then as soon as they respond they expect you to be online that second. When you go to their live chat with an issue and they say they will get back to you with an email, just lower your expectations as they will likely either never follow up, one sidedly mark issue as resolved, or blame the issue on your theme because they are perfect. because of their lack of accountability, I even sent them an organized bulleted list of the issues I'm having, as expected they said they'll get back to me via email and asked me to record screen of the issue even though I already wrote down all the details, still entertained them by recording my screen, no response. Crickets. Spent TWO WEEKS trying to set up one product, imagine that. I'm out. In conclusion. Their time is valuable, yours isn't.
Update: They said they'll follow up with an email and asked me for a screen recording of the issues despite having already organized them in a list for them, but i recorded my screen and sent them the video anyways. I emailed again to check if there's updates, they asked me to send them examples/screen recording again, then never responded again. The level of disrespect and lack of care for customers is appalling. Luckily I found a much more powerful customization app, uninstalling this joke rn, want my time back.
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Another update- Not to sound petty with this update but I reached out to them again to check in on their "resolution" and if they checked the screenshots and screen recordings they asked for, but they ghosted me. They don't even bother to respond. Ms Paulina, if you wanna work in customer service, then actually do know basic customer service etique like actually responding, following up and providing resolutions you promise. In conclusion, they are not reliable at all.
Hello,
Thank you for the review. We sincerely apologize for the challenges and frustrations you've experienced with our app. We regret that our service did not meet your expectations, particularly regarding the currency default issues, glitches, and communication delays. Your feedback is incredibly valuable, and we are committed to addressing these concerns to improve our platform and support processes.
We understand how critical your time is, and we are truly sorry for any inconvenience caused. Please know that we are taking steps internally to ensure these issues are resolved for our current and future customers.
Thank you for sharing your experience with us.
Kind regards,
Michal
Gelato Support Team
Set up my framed canvas product, went to order a sample product only to find out the next day that it is out of stock and there is no information about when it will be back in stock.
Hello,
Thank you for your 5-star review! We’re happy to know you’re enjoying your experience with Gelato. If you ever need assistance, we’re here to help.
Best regards,
Michal
Gelato Support Team
Probably is the best Print on Demand supplier. Production and shipping time were super fast, customer service was excellent and speedy, and their print and embroidery quality are top-tier. Don't hesitate to start your brand with Gelato and start your sample order. You will not regret working with them.
Hello,
Thank you for your positive review. We’re pleased to hear that you consider Gelato the best Print on Demand supplier. It’s great to know that you were satisfied with our production and shipping times, as well as our print and embroidery quality.
Your recommendation means a lot to us. If you have any questions or need further assistance, please feel free to reach out.
Best regards,
Michal
Gelato Support Team