Reviews (918)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its user-friendly interface and smooth integration with Shopify, which simplifies product and order management. They appreciate the high-quality product output, noting vibrant colors and durable materials that boost customer satisfaction. The global network of print partners is valued for reducing shipping times and costs, especially beneficial for international markets. Merchants also commend the responsive customer support, competitive pricing, and extensive design options for personalization. Additionally, the app's commitment to sustainability aligns well with merchants' brand values, contributing positively to business growth and customer satisfaction.
Refine
-
By rating
Very happy with tools available and feasibility of service!!!
Hello,
Thank you for your feedback! We’re pleased to know that you’re happy with Gelato features and the overall experience. If you have any questions or need further assistance, feel free to reach out.
Best regards,
Bart
Gelato Support Team
This was way easier to do than I thought it would be!!
Hi there,
We're glad to hear that using Gelato turned out to be easier than expected! If you need any assistance or have further questions, feel free to reach out.
Best regards,
Bart
Gelato Support Team
so happy with Gelato , I do wish they would print on blankets as I have great ideas with that easy to use
Hi,
Thank you for your kind words and for sharing your interest in expanding our product range to include blankets. We're glad to hear that you find Gelato easy to use and that you're satisfied with our services. While we currently offer a variety of apparel products for printing, we are always looking to grow our offerings. Your suggestion for printing on blankets is appreciated and has been noted for consideration by our product expansion team. We understand the importance of having a diverse range of products to fulfill creative ideas like yours.
Kind regards,
Michal
Gelato Support Team
Giving this App a one-star rating.
Why?
The app appeared in my Shopify Embed Apps.
When I did a test product, the left gallery on the product page had an ugly window pane scroll. I switched off the Gelato App and the ugly scroll disappeared.
I contacted support (Emilia) 2 weeks ago and she couldn't explain what was wrong but said the problem would be escalated to tech.
2 weeks later no contact from any support so I wrote another email to support. Nothing.
Today (28th June I went online to try to contact support again. Said under 2 minutes. I was still hanging on after 15.
Maybe this Shopify feedback page for Gelato is monitored more. So forced to come here and complain.
Support rating -5.
Hello,
Thank you for sharing your experience with us. We apologize for the inconvenience you've faced with the product display and the lack of responses in one of our support threads. We recently transitioned to new support software and have initiated an investigation into this issue. Your feedback is crucial to us, and we appreciate your patience as we work to resolve it.
Our customer support team has already reached out to you via email yesterday. I've also personally followed up to better understand your experience and how we can make it right. Thank you for bringing this to our attention.
Kind regards,
Bart
Gelato Support Team
very easy and fast it is a dream for people that wants to start an clothing brand
Hello,
Thank you for your review! We're happy to hear that you find Gelato easy and fast, making it a great fit for starting a clothing brand. We’re happy to be part of your journey and look forward to supporting your growth. If you ever need assistance, don’t hesitate to reach out. Best of luck with your brand!
Best regards,
Michal
Gelato Support Team
Easy to use and smooth experience
Hello,
Thank you for your positive review. We're glad to hear that you found our platform easy to use and had a smooth experience. Your feedback is important to us as we aim to provide the best service possible.
If you have any suggestions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Michal
Gelato Support Team
very easy to use. saves you designs so you can finish later
Hello,
Thank you for your feedback! We're glad to hear you find the platform easy to use and appreciate the ability to save your designs for later. If you have any more questions or need further assistance, feel free to reach out.
Best regards,
Bart
Gelato Support Team
Really clear interface to make and sell designs with. Great support aswell!
Hello,
Thank you for sharing your experience! It's great to hear you find Gelato easy to use and our support team helpful. If you ever need any further assistance, feel free to reach out. We're here to help!
Kind regards,
Bart
Gelato Support Team
We are new to this app and so far everything is good.
Hi,
Thank you for your 5-star review! We're pleased to hear that your experience with our app has been good so far.
If you have any questions or need assistance as you continue, don't hesitate to reach out. We're here to help!
Kind regards,
Michal
Gelato Support Team
Easy to work on it if you work everyday! Thanks!
Hello,
Thank you for your fantastic review! We're pleased to hear that you find our platform easy to work with on a daily basis.
Consistency is key, and we're glad Gelato is supporting your efforts smoothly. If you ever need assistance or have any questions, we're always here to help.
Thanks again for your feedback!
Best regards,
Michal
Gelato Support Team