Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, efficient design process, and seamless Shopify integration. It's praised for its high-quality print-on-demand services, fast shipping, and competitive pricing. The excellent customer service, customization options, and automatic order processing are also highly valued. Merchants also commend its global reach, commitment to sustainability, and helpful design tools for business growth.

February 5, 2024

easy app to use. Very user friendly

Rootedeeply
United States
2 months using the app
Gelato replied February 7, 2024

Hello,

We're delighted to hear that you find our app easy to use and user-friendly! If you have any questions or need further assistance, don't hesitate to reach out to us.

We're here to help,
Bartosz
Gelato Support Team

January 20, 2024

I'm just one week into doing my first ever POD online biz using Gelato and Spotify, and so far everything is going smoothly, and any questions I've had there are plenty of FAQ articles and tutorials to help me. And better yet, if I can't find the answer I use the 24/7 Live Person Support Chat system that Gelato provides, which has been a major help each time I've used it. I'm creating my products and I'm gearing up to start marketing and selling them online. I have Positive Hopes and Expectations to have excellent success with my business, thanks to Gelato.

My Store
United States
About 10 hours using the app
Gelato replied January 22, 2024

Hello,

That's fantastic to hear! We're thrilled you're having a smooth experience and finding our support helpful. Best of luck with your POD business, and if you ever have more questions or need assistance, feel free to reach out.

Here's to your success,
Bartosz
Gelato Support Team

March 13, 2024

Easy to use, great products. Just love it

Stefany's Artworks
United States
10 days using the app
Gelato replied March 15, 2024

Hello,

Thank you for your feedback! We're glad to hear that you find Gelato simple and easy to use, and we're thrilled that you enjoy our products. If you have any suggestions or feedback to share, please feel free to let us know. We're here to ensure your experience with Gelato is top-notch.

Kind regards,
Bart
Gelato Support Team

December 14, 2023

We are thrilled we found Gelato! We are brand new to print on demand, and Gelato is so easy to use! There was a slight learning curve, but we are much better at using the product interfaces now! We look forward to switching to a paid account in the future as our business grows! Thank you so much for all you do!!

River Front Creations
United States
4 months using the app
Gelato replied December 15, 2023

Hello,

You're very welcome! We're delighted to hear that Gelato has been a positive experience for you, especially as you navigate the world of print on demand. If you ever have more questions or need assistance as your business grows, feel free to reach out. We're here to help and support your journey!

Thanks for choosing Gelato,
Bartosz
Gelato Support Team

March 14, 2024

I would like to be able to create a product though on my phone.

Elizabeths works
United States
2 days using the app
Gelato replied March 16, 2024

Hello Elizabeth,

Thank you for your positive feedback! Currently, our advanced design functions are available via the web platform. However, we appreciate your feedback about designing directly from your phone, and we'll definitely consider this for future improvements.

Thanks for recommending Gelato,
Bart
Gelato Support Team

April 12, 2024

The perfect app for wall art like poster

GGmap
United States
Over 1 year using the app
Gelato replied April 13, 2024

Hello,

Thank you for your positive review. We're delighted to hear that you find Gelato to be the perfect app for wall art, such as posters. Providing high-quality printing services for various products, including wall art, is what we strive for. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you.

Best regards,

Michal
Gelato Support Team

December 7, 2023

My experience with Gelato, particularly with Styrbjörn, has been outstanding. He dedicated numerous hours on Google Meets calls to help me with a unique use case, demonstrating exceptional commitment and expertise. His efforts significantly contributed to the success of my project.

I also want to appreciate Dasha, my Customer Success Manager, for her valuable support throughout.

Gelato's team shows a remarkable ability to accommodate specialized needs, offering personalized and professional service. I highly recommend them for anyone looking for top-notch print-on-demand services.

Praise My Pet!
United States
About 1 year using the app
Gelato replied December 11, 2023

Hello,

Thank you so much for sharing your positive experience with Gelato and highlighting the outstanding support you received from Styrbjörn and Dasha. We're thrilled to hear that our team's dedication and expertise have contributed to the success of your project.

If you have any further questions or if there's anything else we can assist you with, feel free to reach out.

We appreciate your recommendation and look forward to continuing to support your print-on-demand needs,
Bartosz
Gelato Support Team

December 19, 2023

Print quality second to none. Super easy to navigate and add new products and I say that as a complete novice!
The biggest thing though is the resources available to help grow your business and the exceptional, responsive customer service team.

Bean Here
United Kingdom
3 months using the app
Gelato replied December 20, 2023

Hello,

Thank you for your fantastic feedback! We're thrilled to hear that you find our print quality exceptional and our platform easy to navigate, especially as a newcomer. We aim to provide valuable resources and responsive customer service, so it's rewarding to know that these aspects are making a positive impact. If you ever have more insights or suggestions, feel free to share.

Happy printing and growing your business,
Bartosz
Gelato Support Team

March 25, 2024

Super easy to use and I've already had my first sale. It took me less than an hour to upload a design I had on hand from a collection I had in 2016. I'm so happy to have found Gelato and I don't need to print a batch of tees for my brand!

Tracey Carangelo
United States
About 2 hours using the app
Gelato replied March 27, 2024

Hello Tracey,

Thank you for sharing your experience with us! It's fantastic to hear that you found Gelato super easy to use and that you've already made your first sale. We're thrilled to have played a part in bringing your designs to life and helping your brand thrive. If you need further assistance, feel free to reach out.

We appreciate your recommendation,
Bart
Gelato Support Team

April 1, 2024

Pretty good
theres a good plataform to u make ur own business

sleekn
Brazil
2 days using the app
Gelato replied April 3, 2024

Hello,

Thanks for taking the time to share your thoughts with us! We're pleased to hear that you're finding Gelato to be a useful platform for starting your own business venture. If you ever have any questions or need assistance along the way, don't hesitate to reach out.

Best regards,
Bart
Gelato Support Team