Reviews (1,115)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this print-on-demand app for its user-friendly interface that simplifies setup and product creation. They praise the high-quality prints, responsive customer support, and a global network of print partners that enable worldwide reach. The seamless Shopify integration, competitive pricing, and customization options enhance merchant and customer satisfaction. Fast production and shipping times, reliable performance, and a diverse product range are also highlighted.
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Im still developing my store. I have not published it yet but the experience has been good so far except for the limited styles and colors available in the tshirt styles ive chosen
Hello,
Thanks for your feedback! We’re glad to hear your experience has been positive as you build your store. We understand that having a wider selection of t-shirt styles and colors would be beneficial. We’re working on expanding our range and appreciate your suggestions. If you need any support or have additional questions, just let us know.
Best regards,
Bart
Gelato Support Team
user friendly interface
Hi,
Thank you for your positive feedback regarding our user interface. We're glad to hear that you find it easy to navigate and use. Your satisfaction is important to us, and we'll continue to strive to make our interface even more user-friendly.
If you have any further suggestions or feedback, please don't hesitate to share them.
Thank you again for your support.
Kind regards,
Michal
Gelato Support Team
Seriously, best POD provider out there!
Hi there,
Thank you for the fantastic feedback! We're thrilled to hear that you're so happy with our service. If you ever need anything, feel free to reach out!
Best regards,
Bart
Gelato Support Team
Probably is the best Print on Demand supplier. Production and shipping time were super fast, customer service was excellent and speedy, and their print and embroidery quality are top-tier. Don't hesitate to start your brand with Gelato and start your sample order. You will not regret working with them.
Hello,
Thank you for your positive review. We’re pleased to hear that you consider Gelato the best Print on Demand supplier. It’s great to know that you were satisfied with our production and shipping times, as well as our print and embroidery quality.
Your recommendation means a lot to us. If you have any questions or need further assistance, please feel free to reach out.
Best regards,
Michal
Gelato Support Team
Nice idea. But support has been abysmal. I really hope they can fix things. If not, we're out. Just don't expect good support.
Hi there,
We sincerely apologize for the communication issues you’ve experienced. It seems that some of your replies may not have been received, which contributed to the difficulties you faced. It looks like our support team has already reached out to gather more details and address the situation.
We are committed to resolving this issue and enhancing your experience with us. I’ve contacted you directly via email to ensure we address this thoroughly. We are dedicated to learning from this feedback and making the necessary improvements to better serve you in the future.
Kind regards,
Bart
Gelato Support Team
Is very easy to use and for me the best app
Hello,
Thank you for your feedback! We’re thrilled to hear that you find the app easy to use and that it’s your top choice. If you need any help or have questions, just let us know.
Best regards,
Bart
Gelato Support Team
Super easy zu bedienen
Guten Tag,
Vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen! Wir freuen uns, dass Sie unsere Plattform benutzerfreundlich finden. Wenn Sie jemals Hilfe benötigen oder Fragen haben, sind wir für Sie da.
Mit freundlichen Grüße,
Bart
Gelato Support Team
3D viewer is good for designing products.
'Gelato' seems to want to take over your store though even though I didn't tell it to. It imports products from other vendors/sources and wants to control them itself. VERY annoying. Customer support was useless about it. I selected 'Ignore' on all other products and yet they're still there.
Hi there,
Thank you for sharing your feedback.
We understand your concerns regarding the 3D viewer and the product management features. Gelato displays all store products to help with managing them more effectively and to potentially connect them to our services in the future. You can filter products by those connected to Gelato, those ignored, and others to tailor your view.
We’ve reached out to clarify these features and to learn more about how we can enhance your experience. Your feedback is valuable, and we’re committed to making improvements. If you have any further questions or need assistance, please don’t hesitate to get in touch.
Best regards,
Bart
Gelato Support Team
It's really easy to navigate, and I love the personalization studio!
Hi,
Thank you so much for your fantastic 5-star review! We're happy to hear that you find our platform easy to navigate and that you're enjoying the personalization studio. It's great to know that the tools are helping you create exactly what you need. Your feedback truly motivates us to keep improving!
If you ever need assistance or have any questions, don't hesitate to reach out.
Thanks again for your support!
Warm regards,
Michal
Gelato Support Team
Unfortunately after 2 weeks of trying to resolve a problem with my store, I am giving up to find a new merch supplier and will need to refund my customers.
I've not had any real attempt to resolve my problem as far as I can tell. I've had at least 5 or 6 emails saying sorry it is taking so long after I needed to reach out for follow-up, but nothing else. It's disappointing because it seems the majority of users have had good experiences with this app and it seems to have great products, but unfortunately I will never be able to experience them it seems.
Hello,
We are truly sorry to hear about your experience and understand your frustration. We regret that our attempts to resolve your issue have not met your expectations.
Please know that we take your feedback seriously and have reported this internally to our support team for review. Our goal is to ensure that such situations are avoided in the future.
We have reached you directly via email to assist you further.
Best regards,
Michal
Gelato Support Team