Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration, efficient order processing, and user-friendly interface. They praise its wide range of high-quality print options, competitive pricing, and quick delivery. Real-time cost estimates add transparency, and the customer service is noted for its responsiveness and problem-solving effectiveness.

Edited February 9, 2024

funktioniert super

Print4Fun
Austria
23 days using the app
Gelato replied January 26, 2024

Hi,

Thank you so much for taking the time to leave the 5-star rating! Our Team is available 24/7 if you even need assistance.

Kind regards,

Michal
Gelato Support Team

January 9, 2024

So easy to use, fantastic products, couldnt be happier

The Retro Hub
United Kingdom
4 days using the app
Gelato replied January 11, 2024

Hello,

Delighted to hear you're finding Gelato easy to use and enjoying our fantastic products! If there's anything specific you'd like to share or if you have suggestions, we're all ears.

Your happiness is our goal,
Bartosz
Gelato Support Team

December 12, 2023

I love how easy it is to use, It creates a User friendly experience I hope to use it more in the upcoming future

Let it be known
United States
About 3 hours using the app
Gelato replied December 13, 2023

Hello,

I'm glad to hear that you find Gelato easy to use and that it provides a user-friendly experience. If you have any questions or if there's anything specific you'd like to explore or know more about in Gelato, feel free to ask.

Best of luck with your future endeavors, and if there's anything Gelato can assist you with, they're there to help,
Bartosz
Gelato Support Team

November 11, 2023

My experience so far with Gelato is good for a beginner. The platform has been an eye-opener, but the store is still in the building state, therefore, I can not comment much on customer service issues. I would like to know how to order samples at a discount rate so as to see what my physical products look like.

Art Digital Pro
Canada
16 days using the app
Gelato replied November 13, 2023

Hello,

Thank you for sharing your positive experience with Gelato! We're delighted to hear that the platform has been an eye-opener for you as a beginner. As you continue to build your store, we appreciate your understanding that customer service experiences are yet to be fully explored.

Regarding ordering samples, we currently offer the ability to order them directly through our platform. Unfortunately, we don't have a specific discount rate for samples at the moment. However, we believe in the quality of our products, and ordering samples will give you a firsthand look at the excellent printing and material standards we maintain.

If you have any further questions or need assistance as you progress with your store, feel free to reach out. We're here to support you on your journey with Gelato, and we wish you great success in building and growing your business!

Best regards,
Bartosz
Gelato Support Team

November 28, 2023

great service, quality products and printing. Am very happy.

Working Class Dero
New Zealand
15 days using the app
Gelato replied November 30, 2023

Hello,

We're thrilled to hear that you're happy with our service, products, and printing quality! If there's anything specific you'd like to share or if you have any suggestions for improvement, feel free to let us know. Your feedback is valuable, and we appreciate your support. If you have any further questions or if there's anything we can assist you with, don't hesitate to reach out.

Thank you for choosing Gelato,
Bartosz
Gelato Support Team

December 19, 2023

Very easy to use.
It is fantastic. I recommend it.

AIGL Channel
Netherlands
6 days using the app
Gelato replied December 21, 2023

Hello,

Thank you for your positive feedback! We're delighted to hear that you find Gelato easy to use and fantastic. If you have any suggestions or if there's anything specific you enjoy about the platform, feel free to share. We appreciate your recommendation! If you have any questions or need assistance in the future, don't hesitate to reach out.

Happy printing,
Bartosz
Gelato Support Team

January 1, 2024

easy and amazing to set up

UNSANA
United States
About 21 hours using the app
Gelato replied January 3, 2024

Hello,

Fantastic to hear that! If you ever need assistance or have questions, don't hesitate to reach out. We're here to make your experience with Gelato as smooth as possible.

Thanks for choosing us,
Bartosz
Gelato Support Team

January 16, 2024

Great and easy to use

MapsnDat
Australia
4 days using the app
Gelato replied January 17, 2024

Hello,

Thank you so much for taking the time to leave an excellent rating! Our Team is available 24/7 if you even need assistance.

Best regards,
Michal
Gelato Support Team

October 15, 2023

Gelato simplifies operations for SMEs saving time and money. Quality product production in multiple countries makes such economic sense and reduces our carbon footprint. Gelato support is fast and friendly, and staff have a gift for explaining what could be complex procedures in a readily understandable way. It all adds up to peace of mind for the customer and the shop owner.

Irish Soul Creations
Ireland
About 2 months using the app
Gelato replied October 17, 2023

Hello,

Thank you for sharing your experience with Gelato! We're thrilled to hear that our platform has been able to simplify operations for your SME. It's fantastic to know that you appreciate our commitment to quality, global production, and environmental responsibility. If you ever need further assistance, don't hesitate to reach out.

We're here to help,
Bartosz
Gelato Support Team

October 23, 2023

CAUTION - Gelato automatically imports all current products from your store and syncs also all orders from different suppliers "as a feature". You have to deselect the option manually to import orders and you currently cannot deselect the import of all products. I cirrently have 2 gelato products and 80+ products from other suppliers, which are not the business of gelato. In times of data protection, this must be an opt-in feature to be selected with full awareness - at least an option which can be deselected...
btw, the onboarding is also quite complicated and orders will NOT be fulfilled automatically from the scratch. So, I lost a big opportunity :-(

STEINS|ART
Germany
9 months using the app
Gelato replied October 24, 2023

Hi Siegfried,

Thanks for the great call earlier. Once again, we're truly sorry about your onboarding experience, and really appreciate the feedback points which we'll use to improve.

We'll be emailing you shortly with the actions we've already taken, as well as our next steps, as we want to ensure you are delighted with our system and have the necessary tools to easily manage products and orders to your preferences.

Please don't hesitate to reach out to our Customer Service team, who are available 24/7, for anything you may need.

We look forward to supporting you.

Best regards,
Kyle
Customer Service Manager