Gelato: Print on Demand , 478 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless integration, efficient order processing, and user-friendly interface. They praise its wide range of high-quality print options, competitive pricing, and quick delivery. Real-time cost estimates add transparency, and the customer service is noted for its responsiveness and problem-solving effectiveness.
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Hi,
Thank you so much for taking the time to leave the 5-star rating! Our Team is available 24/7 if you even need assistance.
Kind regards,
Michal
Gelato Support Team
So easy to use, fantastic products, couldnt be happier
Hello,
Delighted to hear you're finding Gelato easy to use and enjoying our fantastic products! If there's anything specific you'd like to share or if you have suggestions, we're all ears.
Your happiness is our goal,
Bartosz
Gelato Support Team
I love how easy it is to use, It creates a User friendly experience I hope to use it more in the upcoming future
Hello,
I'm glad to hear that you find Gelato easy to use and that it provides a user-friendly experience. If you have any questions or if there's anything specific you'd like to explore or know more about in Gelato, feel free to ask.
Best of luck with your future endeavors, and if there's anything Gelato can assist you with, they're there to help,
Bartosz
Gelato Support Team
My experience so far with Gelato is good for a beginner. The platform has been an eye-opener, but the store is still in the building state, therefore, I can not comment much on customer service issues. I would like to know how to order samples at a discount rate so as to see what my physical products look like.
Hello,
Thank you for sharing your positive experience with Gelato! We're delighted to hear that the platform has been an eye-opener for you as a beginner. As you continue to build your store, we appreciate your understanding that customer service experiences are yet to be fully explored.
Regarding ordering samples, we currently offer the ability to order them directly through our platform. Unfortunately, we don't have a specific discount rate for samples at the moment. However, we believe in the quality of our products, and ordering samples will give you a firsthand look at the excellent printing and material standards we maintain.
If you have any further questions or need assistance as you progress with your store, feel free to reach out. We're here to support you on your journey with Gelato, and we wish you great success in building and growing your business!
Best regards,
Bartosz
Gelato Support Team
great service, quality products and printing. Am very happy.
Hello,
We're thrilled to hear that you're happy with our service, products, and printing quality! If there's anything specific you'd like to share or if you have any suggestions for improvement, feel free to let us know. Your feedback is valuable, and we appreciate your support. If you have any further questions or if there's anything we can assist you with, don't hesitate to reach out.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team
Very easy to use.
It is fantastic. I recommend it.
Hello,
Thank you for your positive feedback! We're delighted to hear that you find Gelato easy to use and fantastic. If you have any suggestions or if there's anything specific you enjoy about the platform, feel free to share. We appreciate your recommendation! If you have any questions or need assistance in the future, don't hesitate to reach out.
Happy printing,
Bartosz
Gelato Support Team
easy and amazing to set up
Hello,
Fantastic to hear that! If you ever need assistance or have questions, don't hesitate to reach out. We're here to make your experience with Gelato as smooth as possible.
Thanks for choosing us,
Bartosz
Gelato Support Team
Great and easy to use
Hello,
Thank you so much for taking the time to leave an excellent rating! Our Team is available 24/7 if you even need assistance.
Best regards,
Michal
Gelato Support Team
Gelato simplifies operations for SMEs saving time and money. Quality product production in multiple countries makes such economic sense and reduces our carbon footprint. Gelato support is fast and friendly, and staff have a gift for explaining what could be complex procedures in a readily understandable way. It all adds up to peace of mind for the customer and the shop owner.
Hello,
Thank you for sharing your experience with Gelato! We're thrilled to hear that our platform has been able to simplify operations for your SME. It's fantastic to know that you appreciate our commitment to quality, global production, and environmental responsibility. If you ever need further assistance, don't hesitate to reach out.
We're here to help,
Bartosz
Gelato Support Team
CAUTION - Gelato automatically imports all current products from your store and syncs also all orders from different suppliers "as a feature". You have to deselect the option manually to import orders and you currently cannot deselect the import of all products. I cirrently have 2 gelato products and 80+ products from other suppliers, which are not the business of gelato. In times of data protection, this must be an opt-in feature to be selected with full awareness - at least an option which can be deselected...
btw, the onboarding is also quite complicated and orders will NOT be fulfilled automatically from the scratch. So, I lost a big opportunity :-(
Hi Siegfried,
Thanks for the great call earlier. Once again, we're truly sorry about your onboarding experience, and really appreciate the feedback points which we'll use to improve.
We'll be emailing you shortly with the actions we've already taken, as well as our next steps, as we want to ensure you are delighted with our system and have the necessary tools to easily manage products and orders to your preferences.
Please don't hesitate to reach out to our Customer Service team, who are available 24/7, for anything you may need.
We look forward to supporting you.
Best regards,
Kyle
Customer Service Manager