Reviews (1,083)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.
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How definitely recommended to people like , if you don't have any money and you need to start up just as perfect
Hello,
Thank you for the fantastic rating! We're glad to be a part of your journey and are here whenever you need assistance.
Best regards,
Bart
Gelato Support Team
I would 100% recommend Gelato, it is super easy to use and integrate with my shopify store.
Hello,
Thank you for your positive review and recommendation of our Gelato app. We appreciate your feedback on the ease of use and integration with your Shopify store. Our team works diligently to ensure a smooth experience for our users. We're glad to hear that our efforts have contributed to your satisfaction. Your input is valuable and helps us continue to improve our service. If you have any further suggestions or need assistance in the future, please don't hesitate to reach out. We look forward to supporting your business growth.
Warm regards,
Michal
Gelato Support Team
Such an easy platform to use. I love being able to use my designs on
products that I know my customers will use and enjoy!
Hello Rue,
Thank you for sharing your experience with us! We’re glad to hear that our platform is easy to use and that you’re finding it useful for your product designs. If you need any assistance or have questions, please don’t hesitate to reach out.
Kind regards,
Bart
Gelato Support Team
If you value your time, stay away.
Pros: Good user interface, option to add personalized products, customer care team available 24/7, and chats are responded to within minutes
Cons: Everything? Prices are defaulted to EU, so all time spent configuring prices for each variant will be erased and a random price shows up on your listing each time you save. So many glitches setting up the personalized products and no support. Staff are available 24/7 and respond to live chat within minutes but if you don't reply within 5 minutes, they will close the chat and mark it as resolved due to "inactivity" even if issue has not been resolved. You are expected to wait hours for them to respond if they tell you to wait, but as soon as they respond and you happen not to be online at that time, they will close chat within 5 minutes. Imagine waiting 12 hours or more for them to investigate then as soon as they respond they expect you to be online that second. When you go to their live chat with an issue and they say they will get back to you with an email, just lower your expectations as they will likely either never follow up, one sidedly mark issue as resolved, or blame the issue on your theme because they are perfect. because of their lack of accountability, I even sent them an organized bulleted list of the issues I'm having, as expected they said they'll get back to me via email and asked me to record screen of the issue even though I already wrote down all the details, still entertained them by recording my screen, no response. Crickets. Spent TWO WEEKS trying to set up one product, imagine that. I'm out. In conclusion. Their time is valuable, yours isn't.
Update: They said they'll follow up with an email and asked me for a screen recording of the issues despite having already organized them in a list for them, but i recorded my screen and sent them the video anyways. I emailed again to check if there's updates, they asked me to send them examples/screen recording again, then never responded again. The level of disrespect and lack of care for customers is appalling. Luckily I found a much more powerful customization app, uninstalling this joke rn, want my time back.
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Another update- Not to sound petty with this update but I reached out to them again to check in on their "resolution" and if they checked the screenshots and screen recordings they asked for, but they ghosted me. They don't even bother to respond. Ms Paulina, if you wanna work in customer service, then actually do know basic customer service etique like actually responding, following up and providing resolutions you promise. In conclusion, they are not reliable at all.
Hello,
Thank you for the review. We sincerely apologize for the challenges and frustrations you've experienced with our app. We regret that our service did not meet your expectations, particularly regarding the currency default issues, glitches, and communication delays. Your feedback is incredibly valuable, and we are committed to addressing these concerns to improve our platform and support processes.
We understand how critical your time is, and we are truly sorry for any inconvenience caused. Please know that we are taking steps internally to ensure these issues are resolved for our current and future customers.
Thank you for sharing your experience with us.
Kind regards,
Michal
Gelato Support Team
I am still starting, hopefully, all goes well.
Hello,
Thanks for your feedback! We appreciate your review and are glad to be part of your journey. If you need any help or have questions, we’re always here to assist.
Kind regards,
Bart
Gelato Support Team
user friendly, great selection of POD products,,love the profit calculator
Hello,
Thank you for the review!
It's awesome to hear that you find the platform user-friendly and are enjoying the selection of POD products! I'm glad the profit calculator is a helpful feature for you as well. Let me know if you ever need further assistance!
Best regards,
Michal
Gelato Support Team
This app is for the most part easy to use and a variety of product to incorporate .
Hi there,
Thank you for the fantastic 5-star rating! If you ever have any questions or need assistance, feel free to reach out.
Best regards,
Bart
Gelato Support Team
Gelato is a wonderful company to work with! They have been very supportive with helping me start and grow my print on demand business.
Hi,
Thank you for your kind words! We're thrilled to hear that you find Gelato a wonderful company to work with.
Supporting you in starting and growing your print on demand business is our priority, and we're glad our efforts have been helpful.
If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Michal
Gelato Support Team
Straight-forward process, with prompts to help guide decisions.
Great app for the beginner, A++
Hello,
Thank you for the excellent review! We’re glad to hear you find the process straightforward. If you need any assistance, our team is here to help.
Best regards,
Bart
Gelato Support Team
Probably is the best Print on Demand supplier. Production and shipping time were super fast, customer service was excellent and speedy, and their print and embroidery quality are top-tier. Don't hesitate to start your brand with Gelato and start your sample order. You will not regret working with them.
Hello,
Thank you for your positive review. We’re pleased to hear that you consider Gelato the best Print on Demand supplier. It’s great to know that you were satisfied with our production and shipping times, as well as our print and embroidery quality.
Your recommendation means a lot to us. If you have any questions or need further assistance, please feel free to reach out.
Best regards,
Michal
Gelato Support Team