Reviews (1,146)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, high-quality products with vibrant colors, and premium materials. Its global network of print partners helps reduce shipping times and costs, enhancing worldwide customer reach. The responsive customer support, seamless Shopify integration, competitive pricing, and eco-friendly options like local production and FSC-certified materials are also highlighted. Customization features are particularly valued for personalizing products to customer preferences.

July 31, 2024

Unfortunately after 2 weeks of trying to resolve a problem with my store, I am giving up to find a new merch supplier and will need to refund my customers.
I've not had any real attempt to resolve my problem as far as I can tell. I've had at least 5 or 6 emails saying sorry it is taking so long after I needed to reach out for follow-up, but nothing else. It's disappointing because it seems the majority of users have had good experiences with this app and it seems to have great products, but unfortunately I will never be able to experience them it seems.

HydroHQ
Australia
About 2 months using the app
Gelato replied August 2, 2024

Hello,

We are truly sorry to hear about your experience and understand your frustration. We regret that our attempts to resolve your issue have not met your expectations.

Please know that we take your feedback seriously and have reported this internally to our support team for review. Our goal is to ensure that such situations are avoided in the future.

We have reached you directly via email to assist you further.

Best regards,

Michal
Gelato Support Team

August 19, 2024

Very helpful and easy to use and understand thank you

A+Desire2Inspire
United States
29 days using the app
Gelato replied August 20, 2024

Hello!

Thank you for taking the time to leave a review! We're pleased to hear that you found Gelato easy to use and understand. It's great to know that our platform has been helpful for you. If you ever need further assistance, don’t hesitate to reach out— we're here to help.

Best regards,

Michal
Gelato Support Team

October 28, 2024

Alles super!

Cleruba
Germany
About 1 month using the app
Gelato replied October 30, 2024

Hallo,

Danke für die fantastische Bewertung! Wir freuen uns zu hören, dass alles gut läuft. Sie können uns jederzeit kontaktieren, wir helfen Ihnen gerne weiter.

Mit freundlichen Grüßen,
Bart
Gelato Support Team

August 16, 2024

This was way easier to do than I thought it would be!!

Spot Pet Supply
United States
10 days using the app
Gelato replied August 19, 2024

Hi there,

We're glad to hear that using Gelato turned out to be easier than expected! If you need any assistance or have further questions, feel free to reach out.

Best regards,
Bart
Gelato Support Team

September 9, 2024

Works well with others

My Store
United States
4 days using the app
Gelato replied September 11, 2024

Hello,

Thank you for your feedback! We're glad to hear that our platform integrates smoothly with others. If you have any additional thoughts or need further assistance, feel free to reach out.

Best regards,
Bart
Gelato Support Team

November 3, 2024

I could finally make a shirt that doesn't make me have to cut my image down

RoyaltRegime
United States
10 minutes using the app
Gelato replied November 5, 2024

Hello,

Thank you for the 5-star review! We're glad to hear you’re enjoying the design options on Gelato. If there’s ever anything else we can assist with, just let us know!

Best regards,
Bart
Gelato Support Team

July 30, 2024

Great tool to add my products to my shopify store. Signedpinkera.com

Signed Pink Era
United States
5 months using the app
Gelato replied August 1, 2024

Hello,

Thank you for your review! We’re glad to know that Gelato is making it easier for you to manage your products. If you have any questions or need further assistance with our services, don’t hesitate to get in touch.

Best regards,
Bart
Gelato Support Team

October 6, 2024

Easy to use

My Store
United States
About 1 month using the app
Gelato replied October 8, 2024

Hello,

Thank you for the 5-star review! We're glad you find the platform easy to use. If you ever need assistance, feel free to reach out!

Best regards,
Bart
Gelato Support Team

November 9, 2024

Det här tjänsten var min dröm att göra :-)
Jag är så glad att fick den här möjligheten att göra den här tjänsten utan investering.

Caspian
Sweden
8 days using the app
Gelato replied November 10, 2024

Hej,

Tack för din fina recension! Det är roligt att höra att du uppskattar möjligheten att skapa dina egna produkter utan större investering. Vi hoppas du kommer att fortsätta använda vår tjänst i framtiden.

Bästa hälsningar,

Michal
Gelato Support Team

September 30, 2024

Ihr macht einen sehr guten Job.

Macht weiter so

TexturaFlow
Switzerland
About 1 month using the app
Gelato replied October 2, 2024

Guten Tag,

Vielen Dank für die netten Worte! Wir freuen uns, dass Sie mit dem Service zufrieden sind. Wenn Sie jemals etwas brauchen, zögern Sie bitte nicht, uns zu kontaktieren.

Mit freundlichen Grüßen,
Bart
Gelato Support Team