Reviews (1,146)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, high-quality products with vibrant colors, and premium materials. Its global network of print partners helps reduce shipping times and costs, enhancing worldwide customer reach. The responsive customer support, seamless Shopify integration, competitive pricing, and eco-friendly options like local production and FSC-certified materials are also highlighted. Customization features are particularly valued for personalizing products to customer preferences.
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Unfortunately after 2 weeks of trying to resolve a problem with my store, I am giving up to find a new merch supplier and will need to refund my customers.
I've not had any real attempt to resolve my problem as far as I can tell. I've had at least 5 or 6 emails saying sorry it is taking so long after I needed to reach out for follow-up, but nothing else. It's disappointing because it seems the majority of users have had good experiences with this app and it seems to have great products, but unfortunately I will never be able to experience them it seems.
Hello,
We are truly sorry to hear about your experience and understand your frustration. We regret that our attempts to resolve your issue have not met your expectations.
Please know that we take your feedback seriously and have reported this internally to our support team for review. Our goal is to ensure that such situations are avoided in the future.
We have reached you directly via email to assist you further.
Best regards,
Michal
Gelato Support Team
Very helpful and easy to use and understand thank you
Hello!
Thank you for taking the time to leave a review! We're pleased to hear that you found Gelato easy to use and understand. It's great to know that our platform has been helpful for you. If you ever need further assistance, don’t hesitate to reach out— we're here to help.
Best regards,
Michal
Gelato Support Team
Alles super!
Hallo,
Danke für die fantastische Bewertung! Wir freuen uns zu hören, dass alles gut läuft. Sie können uns jederzeit kontaktieren, wir helfen Ihnen gerne weiter.
Mit freundlichen Grüßen,
Bart
Gelato Support Team
This was way easier to do than I thought it would be!!
Hi there,
We're glad to hear that using Gelato turned out to be easier than expected! If you need any assistance or have further questions, feel free to reach out.
Best regards,
Bart
Gelato Support Team
Works well with others
Hello,
Thank you for your feedback! We're glad to hear that our platform integrates smoothly with others. If you have any additional thoughts or need further assistance, feel free to reach out.
Best regards,
Bart
Gelato Support Team
I could finally make a shirt that doesn't make me have to cut my image down
Hello,
Thank you for the 5-star review! We're glad to hear you’re enjoying the design options on Gelato. If there’s ever anything else we can assist with, just let us know!
Best regards,
Bart
Gelato Support Team
Great tool to add my products to my shopify store. Signedpinkera.com
Hello,
Thank you for your review! We’re glad to know that Gelato is making it easier for you to manage your products. If you have any questions or need further assistance with our services, don’t hesitate to get in touch.
Best regards,
Bart
Gelato Support Team
Easy to use
Hello,
Thank you for the 5-star review! We're glad you find the platform easy to use. If you ever need assistance, feel free to reach out!
Best regards,
Bart
Gelato Support Team
Det här tjänsten var min dröm att göra :-)
Jag är så glad att fick den här möjligheten att göra den här tjänsten utan investering.
Hej,
Tack för din fina recension! Det är roligt att höra att du uppskattar möjligheten att skapa dina egna produkter utan större investering. Vi hoppas du kommer att fortsätta använda vår tjänst i framtiden.
Bästa hälsningar,
Michal
Gelato Support Team
Ihr macht einen sehr guten Job.
Macht weiter so
Guten Tag,
Vielen Dank für die netten Worte! Wir freuen uns, dass Sie mit dem Service zufrieden sind. Wenn Sie jemals etwas brauchen, zögern Sie bitte nicht, uns zu kontaktieren.
Mit freundlichen Grüßen,
Bart
Gelato Support Team