Reviews (527)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this print-on-demand app for its user-friendly interface, high-quality products with vibrant colors, and premium materials. Its global network of local printers speeds up delivery and reduces costs, supporting merchants' environmental goals with eco-friendly practices. The seamless integration with e-commerce platforms and responsive customer support further enhance merchant satisfaction. Merchants also benefit from competitive pricing and a wide range of customizable products.
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Im still developing my store. I have not published it yet but the experience has been good so far except for the limited styles and colors available in the tshirt styles ive chosen
Hello,
Thanks for your feedback! We’re glad to hear your experience has been positive as you build your store. We understand that having a wider selection of t-shirt styles and colors would be beneficial. We’re working on expanding our range and appreciate your suggestions. If you need any support or have additional questions, just let us know.
Best regards,
Bart
Gelato Support Team
Studio is much easier to use versus other POD platforms.
Hello,
Thank you for your review! We’re glad to hear you find our platform easy to use. If there’s anything we can assist with, feel free to reach out!
Best regards,
Bart
Gelato Support Team
It's simple and easy to understand the instructions especially for a beginner.
Hello,
Thank you for your kind feedback! It’s wonderful to hear that the instructions are clear and beginner-friendly. If you ever have any questions or need help, we’re always here to support you.
Best regards,
Bart
Gelato Support Team
Great!!
Hello,
Thanks for your support! We're glad you're having a great experience and appreciate you being part of the Gelato community. Let us know if there's anything we can do for you!
Best regards,
Bart
Gelato Support Team
Whoever designed this user experience, needs to go back to thier last job, feeding Monkeys.
Everytime I log into this PIG of a system, it takes an hour to find how to get my products.
How the hell to people put up with this junk is beyond me.
Hello,
We’re sorry to hear about your experience and appreciate your feedback. We strive to make our user experience as seamless as possible and are constantly working to improve. If you’re open to it, we’d love to hear more about your concerns so we can address them directly. Please feel free to reach out to our support team at apifeedback@gelato.com
Best regards,
Michal
Gelato Support Team
Having a great experience
Hello,
Thank you for your 5-star review! We’re glad to hear you’re having a great experience with Gelato. If there’s anything we can assist you with, don’t hesitate to reach out.
Andrzej
Gelato Support Team
I am starting to get the hang of this. I am pleased Gelato!
Hi,
Thank you for the 5-star rating! We appreciate your support and look forward to continuing to meet your needs.
Kind regards,
Michal
Gelato Support Team
Easy to use and smooth experience
Hello,
Thank you for your positive review. We're glad to hear that you found our platform easy to use and had a smooth experience. Your feedback is important to us as we aim to provide the best service possible.
If you have any suggestions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Michal
Gelato Support Team
100% makes my life easier.
Hello,
Thank you for the positive feedback! We're pleased to hear the platform is working well for you. If there's ever anything we can assist with, just let us know.
Best regards,
Bart
Gelato Support Team
Tested out this platform and canceled. They keep taking money from my credit card, once gone to their website and chat live they claim my account was deleted...STILL GETTING CHARGED!
Avoid signing up to test this.
Hi,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused. We have reviewed your case and found that the paid subscription began after the 30-day free trial period, as the trial was not canceled before it ended. However, we understand your concerns and have processed a full refund of the subscription charge.
Please rest assured that your subscription has now been fully canceled, and no further charges will be made. If you have any additional questions or need further assistance, feel free to contact us directly.
Kind regards,
Michal
Gelato Support Team