Reviews (1,148)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, high-quality products with vibrant colors, and premium materials. Its global network of print partners helps reduce shipping times and costs, enhancing worldwide customer reach. The responsive customer support, seamless Shopify integration, competitive pricing, and eco-friendly options like local production and FSC-certified materials are also highlighted. Customization features are particularly valued for personalizing products to customer preferences.

July 26, 2024

Easy to work on it if you work everyday! Thanks!

Goods Bazaar Shop P.C.L.
Romania
About 2 months using the app
Gelato replied July 27, 2024

Hello,

Thank you for your fantastic review! We're pleased to hear that you find our platform easy to work with on a daily basis.

Consistency is key, and we're glad Gelato is supporting your efforts smoothly. If you ever need assistance or have any questions, we're always here to help.

Thanks again for your feedback!

Best regards,

Michal
Gelato Support Team

July 21, 2024

very easy to use. saves you designs so you can finish later

My Store
United States
About 2 months using the app
Gelato replied July 23, 2024

Hello,

Thank you for your feedback! We're glad to hear you find the platform easy to use and appreciate the ability to save your designs for later. If you have any more questions or need further assistance, feel free to reach out.

Best regards,
Bart
Gelato Support Team

November 24, 2024

Very easy to use and has great products!

Outside Rocks
United States
6 minutes using the app
Gelato replied November 26, 2024

Hello,

Thank you for your review! We’re happy to hear you find the service user-friendly and enjoy the variety of products. If there’s anything we can assist with, feel free to reach out anytime.

Kind regards,
Bart
Gelato Support Team

July 10, 2024

IT is the best and a pleasant experience. The combination of a user-friendly website, a vast product range, competitive pricing, excellent customer service, and reliable delivery makes it a top choice for online shopping. I would highly recommend Shopify to anyone looking for a convenient and satisfying e-commerce experience.

100 yard
United States
7 days using the app
Gelato replied July 12, 2024

Hello,

Thank you for your thoughts! It sounds like you had a positive experience with your online selling. We appreciate your support and are here to help if you have any questions about using Gelato for your products. If you need anything, feel free to reach out!

Best regards,
Bart
Gelato Support Team

October 8, 2024

Veldig enkel å bruke og god kvalitet på produktene som ble levert.

Papirglede
Norway
12 months using the app
Gelato replied October 10, 2024

Hei,

Tusen takk for den flotte tilbakemeldingen! Vi er glade for å høre at du synes Gelato er enkel å bruke, og at du er fornøyd med kvaliteten på produktene.

Ta gjerne kontakt hvis du har spørsmål eller trenger hjelp i fremtiden.

Vennlig hilsen,
Andrzej
Gelato Support Team

July 14, 2024

Very happy with tools available and feasibility of service!!!

Tee’s 4 U
Canada
About 1 month using the app
Gelato replied July 16, 2024

Hello,

Thank you for your feedback! We’re pleased to know that you’re happy with Gelato features and the overall experience. If you have any questions or need further assistance, feel free to reach out.

Best regards,
Bart
Gelato Support Team

November 23, 2024

La commande était de 249,70€ alors que ma facture est de 354€ j'ai voulu faire réclamation mais rien ne marche ça ne répond pas
Arnaque total

LC
France
10 days using the app
Gelato replied November 25, 2024

Bonjour,

Merci d'avoir attiré notre attention sur ce problème. Nous sommes désolés d'apprendre que vous avez rencontré un problème de remise. Nous vous avons contacté directement pour vous aider à résoudre ce problème et nous assurer que la remise est appliquée correctement.

Vos commentaires sont importants pour nous et nous sommes là pour arranger les choses. Si vous avez besoin d'autre chose, n'hésitez pas à nous contacter.

Cordialement,
Bart
Gelato Support Team

December 8, 2024

I have Just joined and very pleased to continue!

My Store
Bangladesh
6 minutes using the app
Gelato replied December 10, 2024

Hello,

We appreciate your great review! We're happy to have you on board and look forward to supporting you as you continue.

If you ever need assistance or have questions, don’t hesitate to reach out.

Andrzej
Gelato Support Team

May 27, 2024

USING IT FOR THE VERY FIRST TIME AND I WILL SAY THAT MY EXPERIENCE WAS GOOD. EVEN WITH THE LEARNING CURVE. YOU DON'T NEED DESIGN EXPERIENCE BUT YOU STILL HAVE TO LEARN TO USE THE TOOLS. THIS WAS THE EASIEST TO LEARN SO FAR. AFTER A FEW MORE MY CONFIDENCE WILL BUILD AND I'LL BE A CUSTOM DESIGN QUEEN!! THANKS GELATO FOR MAKING THIS SMOOTH AND FOR HAVING ABSOLUTELY EVERY THING I NEEDED TO GET MY DESIGNS IN THE STORE QUICKLY

Forever Remembered
United States
About 2 months using the app
Gelato replied May 28, 2024

Hello,

Thank you for your kind review! We're glad to hear that your first experience with Gelato was positive, even with the learning curve. It's great to know that our tools have been easy for you to learn and use. We're here to support you as you continue to build your confidence and create custom designs. Thanks for choosing Gelato!

Best regards,

Michal
Gelato Support Team

May 27, 2024

iv found it very easy to get to terms with how gelato works,I have been using an few years now, the price is 80% fair, there is still some stocking issues, I love how smooth the integration are.

Outer Box Illustration
United Kingdom
10 months using the app
Gelato replied May 28, 2024

Hi,

Thank you for your review and for being a loyal Gelato user for the past few years! We're glad to hear that you find our platform easy to use and appreciate the smooth integration. We're continuously working to improve our stocking issues and strive to offer competitive pricing. Your feedback is valuable to us, and we're here to support you. Thank you for choosing Gelato!

Kind regards,

Michal
Gelato Support Team