Reviews (1,189)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and high-quality product output, featuring vibrant colors and premium materials. Its global network of print partners helps reduce shipping times and costs, enhancing customer reach. The app is noted for its responsive customer support, seamless Shopify integration, competitive pricing with no upfront costs, and customizable product options. Additionally, its eco-friendly practices, like using FSC-certified materials, are highly ...

July 21, 2024

Very simple platform to use and you to use And to learn I enjoy it very much We got a great deal on their pricing and customer support is very helpful and I really enjoy the app Keep doing the great work

My Store
United States
About 2 months using the app
Gelato replied July 23, 2024

Hello,

Thanks so much for your kind words! We’re thrilled to hear you’re enjoying the platform and finding it easy to use. It’s fantastic that you’re happy with our pricing ...

September 22, 2024

DONT KNOW YET

Dacoma store
Austria
25 days using the app
Gelato replied September 23, 2024

Hi there,

Thank you for your review! We understand that you're still exploring the platform. We truly value your feedback and have reached out to learn more about how we can ...

Edited April 11, 2024

Nicer interface than printify with better options for print location and control. Mockups would be nice to allow import of pre made mockups from files existing.

good layouht for adding importing products, although it would be nice to pick more tan one at a time

RoseThorn Place
New Zealand
4 months using the app
Gelato replied March 25, 2024

Hello,

We appreciate your detailed feedback. Your insights into our interface and mockup options are valuable to us as we continuously enhance our platform. Have you explored ...

September 9, 2024

Very helpful!

Nation Party Collective
Canada
6 months using the app
Gelato replied September 10, 2024

Hello,

Thank you for the review!

If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@ ...

March 3, 2024

Finding the limitations of sizing designs is not very competitive to other sources. The 150 DPI is making the design to small. The DTG is falling short of the expected color.

Woodchucks Garage
United States
5 months using the app
Gelato replied March 6, 2024

Hi,

Thank you for sharing your feedback regarding our Shopify app. We appreciate your input regarding sizing limitations and understand your concerns about the 150 DPI and ...

March 31, 2024

I enjoy the products from Gelato.

I use the multi product tool to add to store, on my mobile browser because the multi product tool doesn't seem to exist on the app. On more than one occasion I have gotten to the end only to have the site freeze and I lose 30 minutes of work.

Mad Genius Designs by Jewel Goodwin
Canada
4 days using the app
Gelato replied April 2, 2024

Hi,
Thank you for sharing your experience. We're glad to hear that you enjoy our products. We apologize for any inconvenience you've encountered while using the multi-product ...

April 24, 2024

Very simple use , but have a trouble with some API for Amazon Sell.

Anymage Sweden
Sweden
3 months using the app
Gelato replied April 26, 2024

Hi,

Thank you for your feedback! We're glad to hear that you find Gelato easy to use. We apologize for the trouble you encountered with the API for Amazon Sell. We're ...

March 16, 2024

perfect right now

ProxyDiez
France
8 months using the app
Gelato replied March 18, 2024

Hi,

Thanks for your review! If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato. ...

March 11, 2024

Very good experience so far.

alphasailor
India
2 months using the app
Gelato replied March 13, 2024

Hi,

Thank you for taking the time to write the review. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to ...

August 6, 2024

Super app! I like.

Wallart Artworks custom
Canada
About 1 month using the app
Gelato replied August 7, 2024

Hi,

Thanks for your great review! Should you need any help or have any questions reach out to us via apifeedback@gelato.com.

Kind regards,
Bart
Gelato Support Team