Reviews (1,083)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.
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Great experience with a few minor mishaps.
The very first sample I ordered was amazing quality, but I have not gotten that same garment type since, despite using the same exact template (I only changed the logo/branding). Still- the print & embroidery quality is top notch.
I also ordered a non-zip hoodie sample, but was sent a zip instead, which they quickly resent. I mention this because I fear it may happen with my customers once we launch - so it's something to keep in mind. Thankfully its a very seamless resolution process.
Overall, this is one of the better print on demand companies I've used from a print quality perspective
Hi there,
We are happy to know that you are delighted with our print quality. We are committed to making the experience as smooth as possible and are continuously working to improve the consistency and operations. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions.
Thank you for choosing Gelato!
Kind regards,
Kyle
Very simple use , but have a trouble with some API for Amazon Sell.
Hi,
Thank you for your feedback! We're glad to hear that you find Gelato easy to use. We apologize for the trouble you encountered with the API for Amazon Sell. We're constantly working to improve our platform, and we appreciate your input. If you have any further issues or suggestions, please don't hesitate to contact us directly at apifeedback@gelato.com.
Best regards,
Michal
Gelato Support Team
I enjoy the products from Gelato.
I use the multi product tool to add to store, on my mobile browser because the multi product tool doesn't seem to exist on the app. On more than one occasion I have gotten to the end only to have the site freeze and I lose 30 minutes of work.
Hi,
Thank you for sharing your experience. We're glad to hear that you enjoy our products. We apologize for any inconvenience you've encountered while using the multi-product tool on your mobile browser. We understand the frustration of losing work due to site freezes. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions.
Thank you for choosing Gelato!
Best regards,
Michal
Gelato Support Team
Finding the limitations of sizing designs is not very competitive to other sources. The 150 DPI is making the design to small. The DTG is falling short of the expected color.
Hi,
Thank you for sharing your feedback regarding our Shopify app. We appreciate your input regarding sizing limitations and understand your concerns about the 150 DPI and color expectations with DTG. We apologize for any inconvenience you've experienced. Our team is continuously working to enhance our services, and your insights are valuable in this process. If you have specific details or examples to share, we would love the opportunity to investigate further and address any issues. We've reached you directly via e-mail to assist you further.
Best regards,
Michal
Gelato Support Team
Would be nice if the language didn't change based on the windows system u are using... fix it please. ty come again
Hello,
We appreciate your feedback. Language consistency is important, and we apologize for any inconvenience caused by the language change based on the Windows system. Our team is continuously working on improving the user experience, and we'll certainly consider this input for future updates. If you have any specific suggestions or if there's anything else you'd like to share, please feel free to let us know.
Thank you for bringing this to our attention, and we're here to assist you with any other concerns you may have,
Bartosz
Gelato Support Team
perfect right now
Hi,
Thanks for your review! If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions.
Thank you for choosing Gelato,
Bart
Gelato Support Team
Gelato good company..just I try to open my small business..please help me growth my business.. and help Me for running my good business..thank you..my last chance for the this my online business...
Hi there,
Thanks for taking the time to leave this review. We have some tips and tricks to help grow your business in our Help Centre you may wish to check out: https://support.gelato.com/en/collections/8521533-tips-tricks
If there's anything else we can support with, please don't hesitate to reach out.
Best regards,
Kyle
Very good experience so far.
Hi,
Thank you for taking the time to write the review. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions.
Thank you for choosing Gelato!
Best regards,
Michal
Gelato Support Team
Super intuitiva. Gracias por crear una plataforma tan increíble.
Nos alegra saber que encuentras la plataforma super intuitiva! Estamos comprometidos en hacer que la experiencia sea lo más fácil y eficiente posible. Si tienes alguna pregunta o necesitas ayuda en el futuro, no dudes en ponerte en contacto. Además, si hay algo que podamos hacer para que tu experiencia sea aún mejor y merezca 5 estrellas, no dudes en escribirnos a apifeedback@gelato.com. ¡Gracias por elegir Gelato!
Die Herstellungspreise sind ein wenig hoch und das Mockup anbinden kann schnell sehr anstrengend und Zeitaufwendig werden
Hallo,
Vielen Dank, dass Sie Ihre Erfahrungen mit Gelato geteilt haben – wir freuen uns über Ihr Feedback. Wir sind stets bestrebt, uns zu verbessern und ein 5-Sterne-Erlebnis zu bieten. Zögern Sie also nicht, uns unter apifeedback@gelato.com zu schreiben und uns Vorschläge zu machen, insbesondere in Bezug auf das von Ihnen erwähnte Mockup-Erlebnis.
Unser Kundensupport-Team steht Ihnen bei Fragen auch rund um die Uhr per Live-Chat oder E-Mail zur Verfügung.
Vielen Dank, dass Sie sich für Gelato entschieden haben!
Beste grüße,
Kyle