Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless integration, and high-quality prints. They praise the responsive customer service, fast fulfillment, and competitive pricing. The app's global reach, variety of print products, and commitment to sustainability are also valued. Merchants find the automatic order processing and bulk implementation beneficial for managing large volumes. They also value the resources for business growth and detailed order tracking.

April 25, 2024

So far great experience! I love how easy it is to create a product and works so well with Spotify.

Zest with Zen
United Kingdom
2 months using the app
Gelato replied April 26, 2024

Hi,

Thank you for sharing your positive experience! We're delighted that you find Gelato easy to use and that it integrates seamlessly with Shopify. Our aim is to make the product creation process as smooth as possible for our users. Should you have any inquiries or require further assistance in the future, please feel free to reach out. Your support is truly appreciated.

Warm regards,

Michal
Gelato Support Team

January 29, 2024

so far i love it, i just wish there would be a better/cheaper way for a new store to be able to test the products, i spend many weeks building the store and lost the ability to buy my own items for 50%. now i have to wait for a deal before i can even see for myself how my items look, i really think there should be a way for store owners to get deals for first time orders to themselves, a test option with a lower price that don't have a time limit to it, we have enough stress as it is.

AdidA Fallen Angel
Canada
About 1 month using the app
Gelato replied January 30, 2024

Hello,

Thank you for sharing your experience! We're thrilled to hear that our customer support was able to assist you promptly and professionally. At Gelato, we strive to provide a seamless and reliable service. If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your positive feedback and look forward to serving you again.

Best of luck with your store,
Bartosz
Gelato Support Team

April 7, 2024

Easy to Install and setup if you have already made some amazing designs. I do struggle to setup the designer tool so people can do custom designs.

PrideMug
United Kingdom
8 days using the app
Gelato replied April 8, 2024

Hello,

Thank you for your positive review and for choosing Gelato for your printing needs. We're glad to hear that you found our Shopify app easy to install and set up. We understand your struggle with setting up the designer tool for custom designs, and we're here to assist you every step of the way. Please don't hesitate to reach out to our support team for guidance on configuring the designer tool to better suit your needs. We appreciate your feedback and look forward to continuing to serve you.

Best regards,

Michal
Gelato Support Team

Edited April 9, 2024

So far it has been a well designed experience and we appreciate all the features and capabilities.

We just received our first order (my mother in law, lol) - I look forward to hearing her feedback from the customer perspective as we are still building.

Great onboarding and easy to setup and make products. I so enjoy the multiple products and tagging/collections assignment capability in the process - very well thought out

Loving it so far !

Hidden Layers
United States
4 days using the app
Gelato replied April 9, 2024

Hi,

Thank you for your positive review and for choosing Gelato for your printing needs. We're pleased to hear that you've had a well-designed experience and that you appreciate the features and capabilities of our platform. We hope your mother-in-law enjoys her order, and we look forward to receiving her feedback from the customer perspective as well. If you have any questions or need assistance as you continue building your business, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.

Best regards,

Michal
Gelato Support Team

April 1, 2024

I tried gelato; it was perfect, almost everything was ready, and it was easy to use. Thank you so much

ALANI DIGITAL GALLERY
Italy
About 2 months using the app
Gelato replied April 3, 2024

Hello,

Thank you for sharing your positive experience! We're thrilled to hear that your experience with Gelato was perfect and that you found almost everything ready and easy to use. If you have any questions or if there's anything specific you'd like assistance with, feel free to reach out. Our team is here to help you make the most of your experience with Gelato.

We're here to help,
Bart
Gelato Support Team

February 20, 2024

Title: "Transforming Creativity into Reality with Gelato: A Jewel of a Service"

As the proud owner of a company that specializes in jewelry, 3D design, wax carving, lost wax casting, sand casting, smelting and forging, laser engraving, sublimation, and not to mention, vlogging and streaming about our crafts, finding a reliable and high-quality print-on-demand service has always been a significant part of our business model. I am thrilled to share my exceptional experience with Gelato: Print on Demand, which has not only met but exceeded my expectations in every aspect of service.

From the moment I decided to partner with Gelato, the difference in quality and service was palpable. Their easy-to-use platform allowed me to effortlessly upload my custom designs, which range from intricate jewelry patterns to detailed 3D models for casting. The variety of products available for printing is remarkable, providing me with countless opportunities to expand my product line and creativity.

The quality of the printed products has been consistently outstanding. Whether it was a detailed laser engraving design for a piece of jewelry or a vibrant sublimation print for our merchandising, Gelato delivered with precision and brilliance. The colors are vivid, the lines sharp, and the final product always reflects the high standard of our brand.

One of the most impressive aspects of working with Gelato has been their fulfillment speed and global reach. My products are printed and shipped efficiently to customers worldwide, significantly reducing delivery times and enhancing customer satisfaction. This global network has allowed my business to scale in ways I hadn't imagined, reaching new markets and audiences with ease.

Moreover, Gelato's commitment to sustainability aligns perfectly with our brand's values. Knowing that our products are printed on demand, reducing waste, and using eco-friendly materials whenever possible, gives me and my customers peace of mind.

The customer service team at Gelato deserves a special mention. They are knowledgeable, responsive, and genuinely invested in the success of my projects. Whenever I had a question or needed assistance, their team was there to provide support, ensuring that my experience was seamless from start to finish.

Using Gelato has not only streamlined our production process but has also provided us with the flexibility to experiment with new designs and products without the risk of overstocking. This partnership has been instrumental in our growth, allowing us to focus on what we do best - creating unique and beautiful pieces of art.

In summary, my experience with Gelato: Print on Demand has been nothing short of fantastic. Their platform has provided me with the tools and services necessary to bring my creative visions to life and deliver them to a global audience. I highly recommend Gelato to any creative professional or business owner looking to elevate their product offering and scale their operations. Gelato is not just a print-on-demand service; it's a gateway to realizing your creative potential and transforming your creativity into reality.

Devil n Dove
Canada
10 days using the app
Gelato replied February 22, 2024

Hi there,

Thank you for taking the time to share your fantastic experience with Gelato, and leaving us this review.
We're thrilled that our platform has exceeded your expectations and seamlessly integrated into your workflows, allowing you to quickly upload new designs and help expand your reach, while maintaining efficient delivery times.
We're grateful for your praise of our customer service team and for the recommendation. We look forward to continuing to support your creative endeavors moving forward!

Kind regards,
Kyle

February 27, 2024

I have used Gelato for about 6 months now and I am very happy with the quality but particularly shipping times.

The Simply Shops
Denmark
About 1 year using the app
Gelato replied February 29, 2024

Hello,

Thank you for taking the time to share your experience with Gelato! We're delighted to hear that you've been enjoying the quality of our products and are satisfied with our fast shipping times. If you ever have any questions or need assistance, feel free to reach out.

Happy printing,
Bart
Gelato Support Team

April 15, 2024

After comparing to other providers I decided to use Gelato, they have a good range or products and ship international.

*Quality of the sample products I ordered were excellent

*Delivery was on time

*Chat / Support Helped me in great detail with an issue that I was encountering and resolved my issue

SoulpurgedStudios
United Kingdom
17 days using the app
Gelato replied April 16, 2024

Hi,

Thank you for your positive review and for choosing Gelato. We're pleased to hear that our range of products and international shipping options met your needs. Ensuring the quality of our products and timely delivery are essential to us, and we're glad to hear that your experience reflected this. Our support team is always here to assist you, and we're delighted that we could resolve your issue promptly. If you have any further questions or need assistance, please feel free to reach out. We appreciate your support.

Best regards,

Michal
Gelato Support Team

April 13, 2024

Easy to add and edit multiple products from a single design.

DonWillisJrArt
United States
About 2 months using the app
Gelato replied April 15, 2024

Hello,

We're delighted to hear that you find it easy to add and edit multiple products with Gelato. If there's anything else you'd like to see or any other feedback you have, please feel free to share. We're here to make your experience with us as seamless as possible.

Best regards,
Bart
Gelato Support Team

April 4, 2024

The process of creating my project was so easy. It beats having to actually make the shirt myself. Will be a repeat customer definitely.

My Store
United States
10 days using the app
Gelato replied April 6, 2024

Hello,

Thank you for sharing your positive experience with us. We're delighted to hear that you found the process of creating your project with Gelato easy and convenient. Providing a seamless experience for our customers is a top priority for us. We're glad to have saved you time and effort, and we look forward to serving you again as a repeat customer. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your support.

Kind regards,

Michal
Gelato Support Team