Reviews (472)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and seamless Shopify integration, enhancing product management. They praise the high-quality products with vibrant prints and premium materials, facilitated by a global network of local printers that speed up delivery and cut costs. The responsive customer support, customization options, eco-friendly practices, and competitive pricing without upfront costs are also highlighted, leading to increased customer satisfaction and positive business impact.
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The app is user-friendly and has significantly streamlined our store's operations. The setup was quick, Other merchants should know that it integrates well with existing systems and offers valuable analytics to track sales. Highly recommend giving it a try!
Hi,
Thank you so much for the fantastic 5-star review! We're glad to hear that Gelato has helped streamline your store operations and that you found the setup quick and user-friendly. It's great to know the integration with your existing systems has been smooth and that the analytics are providing valuable insights. We truly appreciate your recommendation—it means a lot to us and to other merchants exploring their options. Thanks again for being a part of the Gelato community!
Best regards,
Michal
Gelato Support Team
i left a messed up review and they still contacted me and gave me the info to correct the application when they didnt have to. It works well. They even reached out to be sure that the fix was working. Thanks.
Hello,
Thank you for your feedback. We understand how frustrating it can be when publishing to your store doesn’t work as expected. After reviewing your account, we identified that changes made in Shopify may be affecting the connection.
Our support team is available via live chat for real-time assistance, and we’d be happy to help troubleshoot this further. I’ve also reached out directly to offer guidance and ensure everything is set up correctly.
Best regards,
Bart
Gelato Support Team
The process with not bad from start to finish, just have to make sure you have all your images sorted out and what you want use, follow to instructions and it pretty much will guide you all the way through.
Hi there,
Thanks for the great review! We're glad to hear things went smoothly overall. Let us know if you need any support along the way.
Best regards,
Bart
Gelato Support Team
Gelato takes my entire drop ship responsibility. If it is my fault I can work with customer. If it is gelato fault they will work with customer.
Hello,
Thank you for your review! We're glad to hear that you're happy with the services we provide. We’re always here to assist you in resolving any issues to ensure a smooth experience. Your success is important to us, and we appreciate your trust.
Best,
Andrzej
Gelato Support Team
LOve how easy it is to use, loads of different options to choose from, great design and simple layout.
Hello,
Thank you for the positive feedback! We're glad to hear that you find the platform easy to use and that the variety of options meets your needs. Creating a smooth and intuitive experience is something we continuously work on. If you ever have questions or need support, we're always here to help.
Best regards,
Andrzej
Gelato Support Team
I agree with the bad reviews. The customer service is quite terrible. Our customers wouldn't receive their orders and Gelato refuses to refund them referring to their "refund" policy. One order got cancelled because they were missing one size of a T-Shirt. However, instead of refunding the order to our credit card, they gave us a credit note on account that is not being used when orders are automatically created - wtf...
The most annoying though is that most of the print products are not great quality. Very thin paper. The calendars are printed on both sides of the paper so that you can see through the pages. The posters are very thin... not great feedback from customers.
We are going to stop using their service, mostly due to annoying customer support that is nor friendly and rather contra productive.
After using it for around 30 days, I would say it is not really worth it. Very high prices, low quality and bad support.
Hello,
Thank you for your feedback. We're sorry to hear about your experience with Gelato. We strive to provide high-quality print-on-demand products and responsive customer support, so it’s disappointing to hear that we didn’t meet your expectations.
Regarding refunds, our policies align with industry standards, and we always aim to find fair resolutions in case of delivery issues. For quality concerns, we work with a global network of partners and continuously monitor production standards to improve our offerings.
We appreciate your time using Gelato and would love to learn more about the challenges you faced. We've reached you directly via email.
Kind regards,
Michal
Gelato Support Team
Absolutely the best PoD interface I have ever used. The ability to create variants and THEN LINK THEM TO MULTIPLE PRODUCTS is absolutely amazing.
Hi there,
Thanks so much for your feedback! We're really glad to hear the interface is working well, especially when it comes to creating and managing products. If you ever need a hand or have ideas to share, we're always here to help.
Best regards,
Bart
Gelato Support Team
I was having difficulty connecting gelato to my Shopify and the customer service representative who emailed me was patient and explained to me what the problem was and how to solve it
Hello Michelle,
Thank you for your kind words! We're so glad our support team was able to guide you through the Shopify integration—always happy to help make things easier. Let us know if you need anything else!
Best regards,
Bart
Gelato Support Team
Problemas con la app.
Hubo una actualización y desde entonces cada vez que realizo un cambio en un producto, desaparecen todas las variantes. Y a causa de esto perdí las ventas de Black Friday, Navidad, rebajas de enero, San Valentín...
Creo que he tenido mucha paciencia y muchas pérdidas económicas y al principio llegaron a decirme que yo no era una prioridad, ni me respondían, tuvo que intervenir atención al cliente de Shopify porque dijeron que el problema era de Shopify, pero Shopify confirmó que el problema era de la app de Gelato, y así, lograron que me contestasen, pero cada vez era esperar a que contestaran unos días, iban dejando pasar el tiempo, por último cada vez me pedían más pruebas, grabaciones de pantalla y todo para nada. Nunca solucionaron el problema.
Les pedí que trasladaran todas mis cosas (método de pago, wallet, mi tienda con mis artículos...) a una nueva cuenta, para ver si así funcionaba todo bien desde otra cuenta porque antes de la actualización iba todo perfecto, insistí varias veces en eso y nunca respondieron a mi petición.
Y no podía estar creando el mismo producto una y otra vez tanto en Gelato como en Shopify, porque al cambiar un diseño, o añadir una talla o quitarla, añadir un color o quitarlo, etc. daba el error y se borraba todo.
Así que al final tuve que cambiar de proveedor de POD.
Con lo fácil que hubiera sido decir, bueno, vamos a cambiarte a una nueva cuenta, haz la cuenta, y te pasamos a la wallet lo que tienes, el resto tienes que hacerlo de nuevo. De todas formas estaba haciéndolo todo de nuevo una y otra vez, no me hubiera importado. Pero ya viendo todo el tiempo que ha pasado y no hay solución. Os digo adios.
Ya no me valen las disculpas, ni que digáis que sabéis lo importante que es esto o aquello, y que aún estoy a tiempo de hablar de nuevo con soporte, etc.
Lo que teníais que haber hecho, no lo hicisteis cuando debíais.
Espero que al resto de clientes les vaya bien, porque a mí, me han tratado fatal. Todo con muy bonitas palabras, pero realmente ningún interés en solucionar el problema, por esto digo lo de tratarme fatal, y por decir que yo no era una prioridad.
Hola,
Le pedimos disculpas por cualquier inconveniente que esto pueda haberle causado y comprendemos su importancia para su negocio, especialmente durante las temporadas altas de ventas. Lamentamos no haber resuelto el problema a tiempo y que nuestro seguimiento no haya sido tan proactivo como debería.
Desde entonces, hemos implementado mejoras para solucionar los problemas de rendimiento, pero reconocemos que deberíamos haberle contactado para asegurarnos de que todo funcionara correctamente. Ese fue nuestro error.
Le hemos contactado nuevamente para analizar esto con más detalle y ver si podemos hacer algo para resolverlo. Por favor, revise su bandeja de entrada; nos encantaría ayudarle.
Atentamente,
Bart
Gelato Support Team
I love this we are just open our store to shopify and make fantastic products!! we recommend Gelato.
Hello,
Thank you for the positive review! It's great to see that you are happy with our services! Feel free to reach out anytime if you have any questions!
Best regards,
Andrzej
Gelato Support Team