Reviews (1,145)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, high-quality products with vibrant colors, and premium materials. Its global network of print partners helps reduce shipping times and costs, enhancing worldwide customer reach. The responsive customer support, seamless Shopify integration, competitive pricing, and eco-friendly options like local production and FSC-certified materials are also highlighted. Customization features are particularly valued for personalizing products to customer preferences.
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sto ancora aspettando la consegna del prodotto
Ciao,
Grazie per il tuo feedback e ci dispiace molto per il ritardo nella consegna del tuo prodotto. La tua esperienza è estremamente importante per noi, e vogliamo assicurarci di risolvere la situazione il prima possibile. Ti invitiamo a contattarci direttamente all'indirizzo apifeedback@gelato.com o tramite il nostro servizio clienti, così possiamo verificare lo stato del tuo ordine e fornirti un aggiornamento preciso. Stiamo lavorando costantemente per migliorare i nostri tempi di consegna e garantirti un servizio migliore in futuro.
Grazie per la tua pazienza e comprensione.
Michal
Gelato Support Team
Super easy zu bedienen
Guten Tag,
Vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen! Wir freuen uns, dass Sie unsere Plattform benutzerfreundlich finden. Wenn Sie jemals Hilfe benötigen oder Fragen haben, sind wir für Sie da.
Mit freundlichen Grüße,
Bart
Gelato Support Team
Easy to use
Hi there,
Thank you for your review! We’re glad you’ve found Gelato easy to use. If you ever need assistance, we’re here to help.
Kind regards,
Bart
Gelato Support Team
This app makes the entire process SO much easier for beginner storefronts and even advanced ones.
Hello,
Thank you for your kind review! We’re always working to make ecommerce management straightforward and accessible for all.
If you ever need assistance or have feedback, don’t hesitate to reach out.
Andrzej
Gelato Support Team
It's great, although I'd prefer more automated options for bulk product setup. Especially of wall art where all mine needs to be is centered and scaled to fit.
Hello,
Thank you for your positive review! We’re glad to hear that you’re enjoying Gelato. Regarding your feedback on bulk product setup, we have solutions which can help streamline the process. You can learn more about these features in our Help Center or by contacting our team via chat or e-mail - we will be happy to support you according to your needs.
If you need any further assistance, feel free to reach out, we are available 24/7!
Best regards,
Andrzej
Gelato Support Team
Being new to gelato, I was skeptical and curious. So far of my experience has been great. The quality of the product was amazing and the time to receive as fast and easy.
Hello,
Thank you for your 5-star review and for sharing your experience with Gelato. We're delighted to hear that your initial skepticism has turned into satisfaction and that you’re impressed with the quality of our products and the ease and speed of delivery.
We’re here to ensure your continued success, so please feel free to reach out if you need any assistance.
Kind regards,
Michal
Gelato Support Team
Excellent Customer Service and support for specialised queries. They are growing at a mass scale so bugs are to expected but from my experience issues are about 5% of all orders. Divine is simply the best
Hello,
Thank you so much for your 5-star review and thoughtful feedback. We’re delighted to hear that our customer service and support for specialized queries have met your expectations. As we continue to grow, we truly appreciate your understanding that occasional issues can arise—your feedback helps us improve every day.
We’re especially pleased to know you’ve had such a positive experience with Divine. She’s an invaluable part of our team, and your recognition means a great deal to her and to all of us. Thank you for your trust and for being part of our journey.
Best regards,
Michal
Gelato Support Team
Amazing!
Hi there,
Thank you for the 5-star rating! We’re always here to support you and ensure you have a smooth experience with Gelato.
Best regards,
Bart
Gelato Support Team
Gelato has integrated seamlessly with my business and added the element of print on demand to my artwork so I can now bring my designs to my audience in fun new ways! It was intuitive to set up, easy to figure out, takes the stress out of print on demand, shipping, and fulfillment, and I’ve enjoyed working with the customizable options! 100% recommend!
Hello,
Thank you for your wonderful 5-star review. We’re glad to hear that Gelato has been a seamless addition to your business and that you’re enjoying the flexibility of print on demand for your artwork. Making the setup intuitive and stress-free is exactly what we strive for.
If you ever need assistance or have suggestions to share, we’re always here to help.
Andrzej
Gelato Support Team
PROS
Easy-to-use interface
Good design tools
Several print location options
Good integration with storefronts
Wide range of connections to other sources, such as Google and Pinterest
CONS
Variants are limited to 100
Lack of 'Higher ended' products
Lack of written Shipping Policy
Hello,
Thank you for the thoughtful 5-star review! We're glad you're enjoying the interface, design tools, and integration options.
Regarding the points raised, please note that the 100-variant limit is set by Shopify. For shipping, estimated delivery times and tracking information are available in our catalog, with additional details on returns and our quality guarantee in our Help Center. For any specific product requests, please reach out—we'd love to hear your ideas!
Thank you again for the feedback and your support.
Best regards,
Bart
Gelato Support Team