Reviews (1,197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the user-friendly interface, high-quality products with vibrant colors, and premium materials. They benefit from fast international shipping due to a global network, responsive customer support, and seamless integration with e-commerce platforms like Shopify. Eco-friendly options and competitive pricing are also highlighted, aiding small businesses in sustainable growth and meeting diverse customer needs, leading to increased satisfaction and business growth.
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Easy to use and convenient, takes away the hard part of making products and fulfilling them on your own. Highly recommend
Hello,
Thank you for the great review! We’re glad to hear that our service makes the process easier for you. Your recommendation means a lot, and we’re always here to help if you need anything.
Kind regards,
Bart
Gelato Support Team
Overall, very powerful and mostly user-friendly. I hit snags along the way to be sure, but it's simply amazing how easy it is to use compared to doing this all on my own. Great work. 4 out of 5 because there is always room to improve!
Hi there,
Thank you for your thoughtful feedback! We're glad to hear you're enjoying the ease of using Gelato. If you have specific suggestions for improvements, we’d love to hear them—feel free to reach out to us at apifeedback@gelato.com. We're always working to make your experience even better!
Best regards,
Bart
Gelato Support Team
It's the best platform for a new sellers because it's easy to set up and design by your self.
Hello,
Thank you for your 5-star review! It’s great to hear that you find Gelato easy to set up and ideal for new sellers. Making the platform user-friendly is a priority for us.
If there’s anything we can assist you with, feel free to reach out.
Andrzej
Gelato Support Team
Gelato's prices and platform seem nice enough and they came highly recommended to me. Prices are fine but their customer service seems a miss and fulfillment/delivery times are way off and inconsistent (1 order took almost 4 weeks from order to delivery). I had them on my store, a long order fulfillment and poor customer service resulted in my removing them from my store. I cannot recommend them.
I set up a number of design templates, placed a sample order, and added the products to my store. Initially the sample order was broken up into multiple fulfillment locations and charged for each location, from that their initial discount was messed up and they charged about 15% more. They were quick to correct this issue and refunded the difference. Then fulfilment location 1 got their items to me quickly, location 2 took almost 4 weeks to deliver to me (2 weeks to print and almost 2 weeks in shipping time); estimated delivery time was 5-18 days. There was also an order placed through my store, same 5-18 day delivery time estimate, and it took 16 days to be delivered. The customer service blew me off, refused to acknowledge the slow fulfillment time from their fulfillment company, and just kept telling me to message them back in a few days if it didn't arrive (each time pushing further and further back).
Hi,
Thank you for taking the time to share your feedback. We deeply regret the issues you experienced with fulfillment and customer service, and we sincerely apologize for falling short of your expectations.
We have reached out to you via email to address your concerns and provide a resolution. Your feedback is incredibly important to us, and we are actively working to improve our processes to ensure more consistent fulfillment times and better communication.
Thank you for bringing this to our attention. We are committed to learning from this experience and making the necessary improvements to better serve you and our other customers in the future.
Best regards,
Michal
Gelato Support Team
Being new to gelato, I was skeptical and curious. So far of my experience has been great. The quality of the product was amazing and the time to receive as fast and easy.
Hello,
Thank you for your 5-star review and for sharing your experience with Gelato. We're delighted to hear that your initial skepticism has turned into satisfaction and that you’re impressed with the quality of our products and the ease and speed of delivery.
We’re here to ensure your continued success, so please feel free to reach out if you need any assistance.
Kind regards,
Michal
Gelato Support Team
Whoever designed this user experience, needs to go back to thier last job, feeding Monkeys.
Everytime I log into this PIG of a system, it takes an hour to find how to get my products.
How the hell to people put up with this junk is beyond me.
Hello,
We’re sorry to hear about your experience and appreciate your feedback. We strive to make our user experience as seamless as possible and are constantly working to improve. If you’re open to it, we’d love to hear more about your concerns so we can address them directly. Please feel free to reach out to our support team at apifeedback@gelato.com
Best regards,
Michal
Gelato Support Team
VERY GOOD CONNECTION WITH SHOPIFY, MAKE IMPORT PRODUCT VERY SLEEK AND EASY
Hello,
We’re happy to hear the integration with Shopify is working well for you! We strive to make the process as seamless as possible. If you need assistance in the future, we’re here to help.
Best regards,
Bart
Gelato Support Team
i have now made profit thanks to this app
Hi there,
That’s fantastic to hear! We’re thrilled that Gelato has contributed to your success. If there’s anything we can do to support your continued growth, let us know!
Kind regards,
Bart
Gelato Support Team
Easy app so far will keep you updated
Hi there,
Thank you for sharing your experience! We're glad you're finding the app easy to use so far. If you have any feedback or questions along the way, we’re here to help!
Best regards,
Bart
Gelato Support Team
Excellent Customer Service and support for specialised queries. They are growing at a mass scale so bugs are to expected but from my experience issues are about 5% of all orders. Divine is simply the best
Hello,
Thank you so much for your 5-star review and thoughtful feedback. We’re delighted to hear that our customer service and support for specialized queries have met your expectations. As we continue to grow, we truly appreciate your understanding that occasional issues can arise—your feedback helps us improve every day.
We’re especially pleased to know you’ve had such a positive experience with Divine. She’s an invaluable part of our team, and your recognition means a great deal to her and to all of us. Thank you for your trust and for being part of our journey.
Best regards,
Michal
Gelato Support Team