Reviews (546)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and seamless Shopify integration, enhancing product management. They praise the high-quality products with vibrant prints and premium materials, facilitated by a global network of local printers that speed up delivery and cut costs. The responsive customer support, customization options, eco-friendly practices, and competitive pricing without upfront costs are also highlighted, leading to increased customer satisfaction and positive business impact.
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Thy seem to listen and take things serious. It might not be they implement new things right away, but things do take time and some things can not be done overnight. Since the last review, they have upped there game and there support is still really good, as its always been.
I have not had any issues in a good while with quality, actually the quality seems to be really good again. Shipping time is okay, I would love it to be faster, but who wouldnt? Atm. the shipping time looks more than reasonable.
The Pricing is good, and in most/many cases better than competion.
The gelato app/system has gotten faster and much better. though still room for improvement. But overall its good.
What I like is there respon on new ideas and that they actually want you to succed as a business. They wont do the hard work for you, but they do want to help as much as they can.
And also it does seem that they do take it serious that the print companies they partned with has to live up to some high standards. The ones that in the past made som real bad things etc. I dont get them anymore (maybe the are kciked out again?
Again, it does seem they do want to learn from there mistakes and make it right and better.
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Once good but not now!!
where to start... Gelato has many good ideas. But Quality in many cases are not that good sadly. Seen better for sure, but its still in the range of okay
When i first started out, i changed from printful, as there prices was starting to get to high (only problem I had really)
and Gelato seemed okay on there prices and did offer an okay product range.
The first orders I had, no issues, thoug not the fastest shipping.
Now every order is made, and tracking number is made, the products sits for 1-2 weeks before it get shipped... WTF and thats not normal at all, make the product and ship it. Its not that hard at all
And dont give me the crap about uh peak times. If you cant handle peak times, maybe just stop what your doing.
You should for sure look into some of your printers, alot of them are NOT up to standard.
The Support has always been really good. Now it all depends what agent you get. Some agents are simply put, just lazy, dont know what they are doing/talking about. So support is a question of luck to recieve good or bad support
Its all good you sometimes reimburst orders thats not made, but that doesnt help against loosing customers in our end.
I can sadly NOT at all recommend Gelato in current state
I will most likely go back to printful or begin to make most products myself (As I do have a B2B print company)
Hi John,
We are truly sorry for the experience you've had with us - this is definitely not up to the standards which we strive for. We'd also like to thank you for providing us with this feedback, and helping us to improve our services moving forward.
We hope that the steps we've shared on the call and via email highlight the importance we have given this, and shows why this won't be repeated. We'd love to have the opportunity to again provide you with a 5-star experience moving forward.
Best regards,
Kyle
Customer Service Manager
meilleurs et facile et gérer les creation et leurs publications
Bonjour,
Merci beaucoup pour votre retour ! Nous sommes ravis que Gelato simplifie la gestion et la publication de vos créations. Si vous avez des questions ou besoin d'aide, n'hésitez pas à nous contacter.
Cordialement,
Andrzej
L'équipe d'assistance Gelato
Estoy encantada con Gelato. Se nota el trabajo que hay detrás para proporcionarnos herramientas que nos faciliten la tarea y que los creadores / diseñadores podamos estar más centrados en la parte creativa de nuestro trabajo. Es genial también poder acudir a expertos que te ayudan con cualquier duda que tengas. ¡Lo recomiendo muchísimo!
Hola,
Nos complace mucho saber que estás disfrutando de Gelato y que nuestras herramientas están facilitando tu trabajo creativo. Nuestro equipo trabaja arduamente para brindar un servicio excepcional y para ayudar a nuestros clientes en todo lo que necesiten.
¡Gracias por recomendar Gelato! Si tienes alguna pregunta o necesitas ayuda adicional, no dudes en contactarnos,
Bartosz
Easy to use, plenty of online support.
Hello, thank you for the review.
We're glad to hear you find Gelato easy to use!
This article should help you with the sizes: https://apisupport.gelato.com/hc/en-us/articles/360017726419-Can-I-add-a-new-variant-to-an-existing-product-in-Shopify-.
In case you'd need any further assistance, out Agents are available via live chat 24/7, and will walk you though the process step by step.
Thanks,
Bartosz
Excellent app. I've been using this app for almost 2 years and have had one issue with setting up the bill payment of which was resolved immediately. For now I only use the wall art as they offer the upscale print options I was looking for, like acrylic glass, brush aluminum print, and more. The prints always turn out beautifully and delivery timing is every better.
Hi, thanks for your review and for using our app! We're honored that we're your service of choice for your wall art products. Do let us know anytime you need help, we're always here for you 24/7. Kind regards, Adeline
Gelato is a joy to work with. We've been working with them for the last couple of years on different platforms, and I can vouch for their product quality, as well as for their customer support.
Most recently, we've used the bulk implementation feature with the assistance of Aleksandra Piotrowska, and she was patient, helpful, and communicative along the way.
Hello,
Thanks a bunch for the awesome feedback! We're thrilled you've been enjoying using Gelato over the years and found our product quality and support up to the mark. Anytime you need a hand or have questions, just give us a shout.
We appreciate your support,
Bart
Gelato Support Team
Gelato has been great! Customer support is excellent and the quality of the products is very good! They have 24/7 live chat and they always want to help. On top of this they have a customer success manager for you. Thank you Laura and team! Vicente and Mariana
Hi, thanks for your review. It's great you're happy with our products and service! We do want to support and see your business grow with us. We'll continue to be here for you 24/7, you can count on us! Kind regards, Adeline
I love it y’all make my products just like the image I appreciate y’all a great team keep up the good work guys
Hello,
Thank you so much for your kind words! We're thrilled to hear that you love the way we bring your products to life. Our team is dedicated to providing high-quality printing and a seamless experience. If you ever have any questions, suggestions, or need assistance, feel free to reach out. We appreciate your support, and we'll do our best to keep exceeding your expectations.
Thanks for choosing Gelato,
Bartosz
Gelato Support Team
My experience with Gelato, particularly with Styrbjörn, has been outstanding. He dedicated numerous hours on Google Meets calls to help me with a unique use case, demonstrating exceptional commitment and expertise. His efforts significantly contributed to the success of my project.
I also want to appreciate Dasha, my Customer Success Manager, for her valuable support throughout.
Gelato's team shows a remarkable ability to accommodate specialized needs, offering personalized and professional service. I highly recommend them for anyone looking for top-notch print-on-demand services.
Hello,
Thank you so much for sharing your positive experience with Gelato and highlighting the outstanding support you received from Styrbjörn and Dasha. We're thrilled to hear that our team's dedication and expertise have contributed to the success of your project.
If you have any further questions or if there's anything else we can assist you with, feel free to reach out.
We appreciate your recommendation and look forward to continuing to support your print-on-demand needs,
Bartosz
Gelato Support Team
Gelato is a great print on demand app, their team is very helpful and products quality are excellent. I highly recommend it
Hi, thanks for your review. Great to hear you're happy with our integration and products. Our team is here 24/7 to help if needed. Kind regards, Adeline