Reviews (1,148)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, high-quality products with vibrant colors, and premium materials. Its global network of print partners helps reduce shipping times and costs, enhancing worldwide customer reach. The responsive customer support, seamless Shopify integration, competitive pricing, and eco-friendly options like local production and FSC-certified materials are also highlighted. Customization features are particularly valued for personalizing products to customer preferences.

February 19, 2024

I would recommend Gelato. It is extremely easy to use for someone like myself that is a beginner to starting an online store. The customer service is excellent. Everytime that I have needed help, they have been there asap with answers to help me with set up and product help. I have had nothing but an overall positive experience so far with Gelato.

RRB Creative Designs & Artistry
United States
4 months using the app
Gelato replied February 21, 2024

Hi there,

Thanks for taking the time to share your recommendation! We're delighted to hear that you are finding our platform easy to use, and that our service has been helpful.

If you have any further questions or if there's anything else we can assist you with, please feel free to reach out - we're available 24/7.

Kind regards,
Kyle

August 12, 2024

Good Experience

Genie's Haven Mart
Pakistan
3 days using the app
Gelato replied August 14, 2024

Hello,

Thank you for your feedback! We’re pleased to hear that you had a good experience with Gelato. If you have any questions or need further support as you continue using our platform, please don’t hesitate to reach out.

Best regards,
Bart
Gelato Support Team

August 14, 2024

great app

NOODLY STUDIO
India
About 2 months using the app
Gelato replied August 19, 2024

Hello,

Thank you for the positive feedback! We're pleased to hear you’re enjoying the app. If you have any questions or need support, we’re here to help.

Best regards,
Bart
Gelato Support Team

December 10, 2024

Excellent

new earth
Egypt
19 minutes using the app
Gelato replied December 12, 2024

Hello,

Thank you for your kind review! We’re pleased to know you had an excellent experience. If you ever need assistance, we’re here to help.

Andrzej
Gelato Support Team

August 28, 2024

la calidad de los productos es excelente y manejan muy bien el servicio al cliente.

Pibubear
United States
Almost 2 years using the app
Gelato replied August 31, 2024

Hola!

¡Muchas gracias por tu reseña! Nos alegra mucho saber que estás satisfecho con la calidad de nuestros productos y el servicio al cliente. Estamos aquí para ayudarte en todo lo que necesites.

Saludos cordiales,

Michal
Gelato Support Team

November 27, 2024

Nice

Urban House
United Arab Emirates
18 minutes using the app
Gelato replied November 28, 2024

Hello,

Thank you for your 5-star review. We’re happy to know you had a positive experience with Gelato.

If there’s anything we can assist you with, please don’t hesitate to get in touch.

Andrzej
Gelato Support Team

December 2, 2024

It is very easy to use.

Blissful Encounter
United States
3 minutes using the app
Gelato replied December 3, 2024

Hi,

Thank you for your 5-star review! We’re glad to hear you find Gelato easy to use. Simplicity and efficiency are core to our platform, and it’s great to know it meets your expectations.

If there’s anything else we can do to support you, feel free to let us know.

Kind regards,

Michal
Gelato Support Team

November 21, 2024

sto ancora aspettando la consegna del prodotto

MB
Italy
3 months using the app
Gelato replied November 22, 2024

Ciao,

Grazie per il tuo feedback e ci dispiace molto per il ritardo nella consegna del tuo prodotto. La tua esperienza è estremamente importante per noi, e vogliamo assicurarci di risolvere la situazione il prima possibile. Ti invitiamo a contattarci direttamente all'indirizzo apifeedback@gelato.com o tramite il nostro servizio clienti, così possiamo verificare lo stato del tuo ordine e fornirti un aggiornamento preciso. Stiamo lavorando costantemente per migliorare i nostri tempi di consegna e garantirti un servizio migliore in futuro.

Grazie per la tua pazienza e comprensione.

Michal
Gelato Support Team

April 12, 2024

Gelato is a joy to work with. We've been working with them for the last couple of years on different platforms, and I can vouch for their product quality, as well as for their customer support.

Most recently, we've used the bulk implementation feature with the assistance of Aleksandra Piotrowska, and she was patient, helpful, and communicative along the way.

Oakhouse
United States
Over 1 year using the app
Gelato replied April 14, 2024

Hello,

Thanks a bunch for the awesome feedback! We're thrilled you've been enjoying using Gelato over the years and found our product quality and support up to the mark. Anytime you need a hand or have questions, just give us a shout.

We appreciate your support,
Bart
Gelato Support Team

September 26, 2024

Genial

"DiseñaTuAventura"
Spain
29 days using the app
Gelato replied September 28, 2024

Hola,

Muchas gracias por su magnífico comentario de 5 estrellas. Siempre estamos aquí para ayudarle, así que no dude en ponerse en contacto con nosotros si tiene alguna pregunta o necesita más ayuda.

Saludos cordiales,

Andrzej
Gelato Support Team