Reviews (1,094)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.

May 18, 2024

Great experience. Straight forward.

(D)Art by EiNNeL
United States
6 months using the app
Gelato replied May 19, 2024

Hi,

Thank you for your kind review! We're pleased to hear that you had a great and straightforward experience with our app. Your feedback is much appreciated and motivates us to keep improving. If you have any questions or need further assistance, feel free to reach out. We're here to help!

Best regards,

Michal
Gelato Support Team

July 9, 2024

The product set up is easy and integrates well into Shopify, especially the size table that gave me headaches with competitors (iykyk) shows up perfect and is theme and mobile responsive. The biggest plus I experienced is that the customer service through live chat was super quick and helpful even on my free account.

The Good Virgo
Ireland
About 3 hours using the app
Gelato replied July 12, 2024

Hello,

Thank you for your feedback! It’s fantastic to hear that the setup process was smooth and that the integration with Shopify works well for you. We’re also glad our customer service team was able to assist you quickly. If you need anything else, feel free to reach out anytime!

Kind regards,
Bart
Gelato Support Team

May 23, 2024

Gelato ist eine coole Firma, die ich für meine Fotokunst ausgewählt habe.Ich mag das Konzept des Droppshippings, es gibt nichts vergleichbares!

THEPOSTCARDMAN
Germany
3 months using the app
Gelato replied May 24, 2024

Guten Tag!

Vielen Dank für Ihr Feedback und Ihre Unterstützung! Es freut uns sehr zu hören, dass Sie mit Gelato zufrieden sind und das Konzept des Droppshippings schätzen. Wir sind hier, um Ihre Fotokunst zu unterstützen und freuen uns darauf, weiterhin mit Ihnen zusammenzuarbeiten. Wenn Sie weitere Fragen haben oder Hilfe benötigen, stehen wir Ihnen gerne zur Verfügung.

Mit besten Grüßen,

Michal
Gelato Support Team

May 27, 2024

USING IT FOR THE VERY FIRST TIME AND I WILL SAY THAT MY EXPERIENCE WAS GOOD. EVEN WITH THE LEARNING CURVE. YOU DON'T NEED DESIGN EXPERIENCE BUT YOU STILL HAVE TO LEARN TO USE THE TOOLS. THIS WAS THE EASIEST TO LEARN SO FAR. AFTER A FEW MORE MY CONFIDENCE WILL BUILD AND I'LL BE A CUSTOM DESIGN QUEEN!! THANKS GELATO FOR MAKING THIS SMOOTH AND FOR HAVING ABSOLUTELY EVERY THING I NEEDED TO GET MY DESIGNS IN THE STORE QUICKLY

Forever Remembered
United States
About 2 months using the app
Gelato replied May 28, 2024

Hello,

Thank you for your kind review! We're glad to hear that your first experience with Gelato was positive, even with the learning curve. It's great to know that our tools have been easy for you to learn and use. We're here to support you as you continue to build your confidence and create custom designs. Thanks for choosing Gelato!

Best regards,

Michal
Gelato Support Team

May 24, 2024

Great app!

Secret Masculinity
Germany
2 months using the app
Gelato replied May 25, 2024

Hi there,

Thanks for your wonderful review! We're thrilled to hear that you've been pleased with Gelato. If you have any questions or need further assistance, we're available to help 24/7. Thank you for choosing Gelato.

Kind regards,
Kyle

May 16, 2024

awesome app

passionaviation777
Italy
5 months using the app
Gelato replied May 18, 2024

Hi,

Thank you for your great review! We're delighted to hear that you find our app awesome. Your feedback motivates us to keep improving and providing the best service possible. If you have any questions or need assistance, please don't hesitate to reach out.

Best regards,

Michal
Gelato Support Team

May 25, 2024

A celebration of life - perfect in every possible way.

TGG CANADA STORE FOR HUMAN NATURE
Canada
About 2 months using the app
Gelato replied May 27, 2024

Hello,

Thank you for your kind words! We're delighted to hear that you had such a positive experience. If you ever need further assistance or have any questions, please don't hesitate to reach out.

Best regards,
Bart
Gelato Support Team

July 7, 2024

So far easy to understand and connect

Fair Twenty One Boutique
United States
About 2 hours using the app
Gelato replied July 9, 2024

Hello,

Thank you for your feedback! We're glad to hear you find Gelato easy to understand and connect with. If you need any assistance, please feel free to reach out.

Kind regards,
Bart
Gelato Support Team

May 17, 2024

Très intuitif et clair , je recommande .

Digital Wall Art
France
3 months using the app
Gelato replied May 18, 2024

Bonjour,

Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous trouvez notre application Shopify intuitive et claire. Notre objectif est de rendre le processus aussi simple que possible pour nos utilisateurs. N'hésitez pas à nous contacter si vous avez des questions ou besoin d'aide supplémentaire. Nous sommes là pour vous aider !

Cordialement,

Michal
Gelato Support Team

May 26, 2024

very easy to use and navigate

KaneyArtsyCompany
United Kingdom
About 1 month using the app
Gelato replied May 27, 2024

Hi,

Thank you so much for taking the time to leave the 5-star review! We're available 24/7 if you need any assistance.

Best regards,

Michal
Gelato Support Team