Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless integration, and high-quality prints. They praise the responsive customer service, fast fulfillment, and competitive pricing. The app's global reach, variety of print products, and commitment to sustainability are also valued. Merchants find the automatic order processing and bulk implementation beneficial for managing large volumes. They also value the resources for business growth and detailed order tracking.

April 23, 2024

Great experience overall. The products are of a great quality, logistics is efficient and customer support is reactive.

Peinture Nature
Cyprus
6 months using the app
Gelato replied April 25, 2024

Hello,

Thank you for sharing your positive experience with Gelato! We're thrilled to hear that you're satisfied with the quality of our products, efficient logistics and customer support. If you ever have questions, need assistance, or want to share more feedback, feel free to reach out.

Best regards,
Bart
Gelato Support Team

April 4, 2024

Superb print on demand company.
Top quality products and print quality.
Gelato have transformed my business.

WHOLE LOTTA ROCK
Ireland
About 2 years using the app
Gelato replied April 6, 2024

Hi,

Thank you for your positive review and for choosing Gelato for your print-on-demand needs. We're glad to hear that you're satisfied with the top quality products and print quality we offer. It's great to know that Gelato has made a positive impact on your business. If you ever have any questions or need assistance, please feel free to reach out. We appreciate your support and look forward to continuing to serve you.

Best regards,

Michal
Gelato Support Team

January 23, 2024

The products are of great quality, the shipping was super quick, and the customer service was both helpful and fast. I highly recommend this Print-on-Demand Platform.

Close2you.design
Netherlands
About 1 year using the app
Gelato replied January 25, 2024

Hello,

Thank you for your positive feedback! We're thrilled to hear that you're satisfied with the quality of our products, the speedy shipping, and our customer service. If you have any more feedback or if there's anything else we can assist you with, don't hesitate to let us know.

We appreciate your recommendation,
Bartosz
Gelato Support Team

April 16, 2024

Gelato is simple to use and the website is brilliant. This is where you can use a great image of a photo, a piece of artwork or even try AI and upload to create a numerous amount of apparel to sell.

mobilefonecases
United Kingdom
4 days using the app
Gelato replied April 18, 2024

Hello,

Thank you for your positive feedback! We're delighted to hear that you find Gelato's platform intuitive and user-friendly. It's fantastic to know that you appreciate the versatility of creating a variety of apparel from images, artwork, or even utilizing AI. If you ever have any questions or need assistance with creating your products, please don't hesitate to reach out.

We're here to help you every step of the way,
Bart
Gelato Support Team

April 10, 2024

it will help me grow my brand

Evanston Magazine Men's Apparel
United States
About 2 years using the app
Gelato replied April 12, 2024

Hi,

Thank you for your positive review. We're delighted to hear that Gelato is contributing to the growth of your brand. Supporting our users in achieving their business goals is our top priority, and we're glad to be a part of your journey. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.

Best regards,

Michal
Gelato Support Team

February 19, 2024

I would recommend Gelato. It is extremely easy to use for someone like myself that is a beginner to starting an online store. The customer service is excellent. Everytime that I have needed help, they have been there asap with answers to help me with set up and product help. I have had nothing but an overall positive experience so far with Gelato.

RRB Creative Designs & Artistry
United States
1 day using the app
Gelato replied February 21, 2024

Hi there,

Thanks for taking the time to share your recommendation! We're delighted to hear that you are finding our platform easy to use, and that our service has been helpful.

If you have any further questions or if there's anything else we can assist you with, please feel free to reach out - we're available 24/7.

Kind regards,
Kyle

April 19, 2024

So far so good I like how it's all put together and easy to work with

My Store
United States
9 days using the app
Gelato replied April 21, 2024

Hello,

We're delighted to hear that you're finding Gelato easy to work with! Our goal is to provide a seamless experience for our users, and it's great to know that you're enjoying the platform. If you have any questions or need assistance as you continue using Gelato, please don't hesitate to reach out.

Best regards,
Bart
Gelato Support Team

February 19, 2024

Good website and support information to get you started

Arty Images Posters & Prints
United Kingdom
3 months using the app
Gelato replied February 21, 2024

Hi there,

Thanks for taking the time to leave the 5-star review! We're glad to hear that you've found our website and support helpful with your onboarding, and are thrilled to be part of your journey.

We're available to support you anytime it's needed.

Kind regards,
Kyle

January 25, 2024

I just started using Gelato for my new Print on Demand online store.

I ordered a sample T-shirt and when I received it there were two white marks which I reported but did not ask for a refund.

Gelato immediately sent me a free replacement and re-assured me that they would take away my concern to prevent future recurrence.

I would recommend Gelato for this reason.

Ahvalebel
Canada
21 days using the app
Gelato replied January 26, 2024

Hello,

Thank you for sharing your positive experience with Gelato! We're glad to hear that our team responded promptly and took proactive steps to address your concern. If you ever need further assistance or have more feedback, feel free to reach out.

We appreciate your recommendation,
Bartosz
Gelato Support Team

April 1, 2024

So far things have gone well. Easy to use and production is fast.

Dapper Products
United States
24 days using the app
Gelato replied April 3, 2024

Hello,

Thanks for sharing your experience! We're delighted to hear that Gelato has been easy to use for you and that you appreciate the swift production. If there's anything we can do to enhance your experience further, please don't hesitate to reach out.

Best regards,
Bart
Gelato Support Team