Reviews (1,149)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, high-quality products with vibrant colors, and premium materials. Its global network of print partners helps reduce shipping times and costs, enhancing worldwide customer reach. The responsive customer support, seamless Shopify integration, competitive pricing, and eco-friendly options like local production and FSC-certified materials are also highlighted. Customization features are particularly valued for personalizing products to customer preferences.

August 6, 2024

Super app! I like.

Wallart Artworks custom
Canada
About 1 month using the app
Gelato replied August 7, 2024

Hi,

Thanks for your great review! Should you need any help or have any questions reach out to us via apifeedback@gelato.com.

Kind regards,
Bart
Gelato Support Team

June 16, 2024

Comprehensive, Gelato has every detail covered, and great support resources.

Joyston
New Zealand
4 months using the app
Gelato replied June 18, 2024

Hello,

Thank you for your feedback! We're glad you enjoy using Gelato and appreciate the support resources available. If you have any further questions or need assistance, feel free to reach out to our team. We're here to help!

Kind regards,
Bart
Gelato Support Team

May 28, 2024

Outstanding service, easy to use. great customer service

Loveknowt
United States
Over 1 year using the app
Gelato replied May 31, 2024

Hi,

Thank you for your wonderful review! We're glad to hear that you find our service outstanding and easy to use. It's also great to know our customer service team has met your expectations. We appreciate your support and look forward to continuing to serve you. Thank you for choosing Gelato!

Best regards,

Michal
Gelato Support Team

April 7, 2024

Easy to Install and setup if you have already made some amazing designs. I do struggle to setup the designer tool so people can do custom designs.

PrideMug
United Kingdom
8 days using the app
Gelato replied April 8, 2024

Hello,

Thank you for your positive review and for choosing Gelato for your printing needs. We're glad to hear that you found our Shopify app easy to install and set up. We understand your struggle with setting up the designer tool for custom designs, and we're here to assist you every step of the way. Please don't hesitate to reach out to our support team for guidance on configuring the designer tool to better suit your needs. We appreciate your feedback and look forward to continuing to serve you.

Best regards,

Michal
Gelato Support Team

January 5, 2024

Super user friendly and convenient to use the dashboard. Integration between Shopify and Gelato is a one click step

MurderedBMWGxng
United Kingdom
3 months using the app
Gelato replied January 8, 2024

Hello,

Thank you for your kind words! We're delighted to hear that you find Gelato user-friendly and that the Shopify integration has been smooth for you. If you have any more feedback or questions, feel free to reach out.

Happy printing,
Bartosz
Gelato Support Team

May 8, 2024

Easy to set up. Worldwide options and excellent catalog of items.

The Butterfly Nomad EU
Portugal
8 months using the app
Gelato replied May 9, 2024

Hi,

Thank you for sharing your positive experience with Gelato! We're pleased to hear that you found the setup process easy and that you appreciate our wide range of worldwide options and catalog of items. Simplifying the setup and offering a diverse selection are essential aspects of our service, and we're glad they met your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out to us. We're here to support you every step of the way.

Best regards,

Michal
Gelato Support Team

April 1, 2024

I tried gelato; it was perfect, almost everything was ready, and it was easy to use. Thank you so much

ALANI DIGITAL GALLERY
Italy
About 2 months using the app
Gelato replied April 3, 2024

Hello,

Thank you for sharing your positive experience! We're thrilled to hear that your experience with Gelato was perfect and that you found almost everything ready and easy to use. If you have any questions or if there's anything specific you'd like assistance with, feel free to reach out. Our team is here to help you make the most of your experience with Gelato.

We're here to help,
Bart
Gelato Support Team

November 25, 2024

Die App ist gut durchdacht

Mein Shop
Germany
33 minutes using the app
Gelato replied November 26, 2024

Guten Tag,

Vielen Dank für Ihre positive Bewertung! Es freut uns sehr zu hören, dass Sie die App als gut durchdacht empfinden. Wir arbeiten kontinuierlich daran, unsere Plattform zu verbessern und sie noch benutzerfreundlicher zu gestalten. Wenn Sie weitere Anregungen oder Feedback haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir wünschen Ihnen weiterhin viel Erfolg mit Ihrem Shop!

Mit freundlichen Grüßen,

Michal
Gelato Support Team

May 19, 2024

what an awesome service!

The Branchery
Canada
Over 2 years using the app
Gelato replied May 21, 2024

Hello,

Thank you for your kind words! We're thrilled to hear that you find our service awesome. If you ever have any questions or need assistance, please don't hesitate to reach out.

Best regards,
Bart
Gelato Support Team

March 7, 2024

I am starting an PoD brand and have been shopping around. I tried both printful and gelato. Today I received my Gelato test garments and let me tell you I was shocked at how bad they were. I ordered a t-shirt and hoodie with a simple thistle design, the garments came loose in a paperbag, no individual wrapping and they were creased beyond belief. The embroidery didn't match the previews and when I contacted customer support I was told how they were packaged and the quality of the embroidery was as intended. These reviews are paid for I have no doubt. If you are starting a PoD brand I would look elsewhere or pay the money to find out yourself.

Our Scottish Heritage
United Kingdom
6 months using the app
Gelato replied March 9, 2024

Hi,
Thank you for sharing your experience with Gelato, and we sincerely apologize for any disappointment you've encountered.

We have thoroughly reviewed the design and embroidery concerns with our quality and design teams. We recommend considering adjustments to the design for optimal embroidery results. Additionally, we acknowledge the packaging issue and have reported it internally for improvements.

We have reached out to you directly via email to offer a suitable solution and address the specific issues you've raised. Your feedback is invaluable to us, and we are committed to resolving this matter to your satisfaction. If there's anything else you'd like to discuss or if you have further concerns, please feel free to respond to our email. We appreciate your understanding as we work towards a resolution.

Best regards,

Michal
Gelato Support Team