Reviews (1,189)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and high-quality product output, featuring vibrant colors and premium materials. Its global network of print partners helps reduce shipping times and costs, enhancing customer reach. The app is noted for its responsive customer support, seamless Shopify integration, competitive pricing with no upfront costs, and customizable product options. Additionally, its eco-friendly practices, like using FSC-certified materials, are highly ...
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My experience so far with Gelato is good for a beginner. The platform has been an eye-opener, but the store is still in the building state, therefore, I can not comment much on customer service issues. I would like to know how to order samples at a discount rate so as to see what my physical products look like.
Hello,
Thank you for sharing your positive experience with Gelato! We're delighted to hear that the platform has been an eye-opener for you as a beginner. As you continue to ...
It's not the best interface of all the print on demand companies I have used. But it is by far not the worst. And the production cost on the T-shirts along with the production times and shipping discounts make them the best value that I have found. The only ting I would really change is adding better mockups. For my products I need the mockups to be a little more "Fun"
Hello,
Thank you for your detailed feedback. We appreciate your perspective on the interface and understand the importance of engaging and fun mockups. We're always working ...
Seamless and great integration. Makes it easy to create products in Gelato, and sync them to Shopify. A bit slow syncing, but not a huge problem.
Hi there,
Thanks for your review. We're glad you're happy with our integration, and would love to further support you on your journey.
We've reached out directly to continue ...
A decent design process, native customer-side personalisation capabilities, transparent fulfilment communication. Integration with Adobe CC, plus having an inbuilt brand suite and image library would be a bonus
Hi, thank you for your review and feedback on how to make the customer experience better. You might be happy to know that we currently offer Shutterstock images and other ...
I don't write many reviews but I wanted to tell this store it's great! I ordered samples from here and they are very well package with fast delivery, the print colours is amazing, I was so pleased and the quality of the products it's much better than in other POD platforms, well done!
Hi,
Thank you for this great feedback.
We are energized to read your thoughts and user experience with Gelato. Look forward to supporting your business in the future.
If ...
By far the best POD business for internationally-based businesses, I wish they had more stationery options like lined notebooks, hence the four stars. Other than that, great easy to set-up tool and fast delivery. Love it!
Hi! Thanks for the review and feedback - we're always looking to improve so we really appreciate it. We'll do our best to improve your experience into 5 stars. Kind regards, ...
Lätt att använda på många sätt. Man får avsätta lite tid för att lära sig alla funktioner.
Tack för din feedback! Vi är glada att höra att du upplever Gelato som lätt att använda på olika sätt. Om du har några specifika områden där du tycker att vi kan förbättra ...
So I tried Gelato for apparel and had some issues at first but in the end the support was very helpful. Pradeep from the support team did his very very best to help me with all of my issues. If each supplier had such a good support life would be much easier.
Thanks a lot! Original review
Hey guys, I want to share the trouble I had with gelato. My main problem with gelato is their promise " Sell ...
Hi,
First of all, I appreciate the discussion we had on the phone yesterday about your order. We have listened and are acting - you will very soon have the order delivered ...
We are only using Gelato and so far we're very happy with it! The integration with Shopify is just great and every process is very quick to get your product live to the store. They have also an amazing customer service support. A minor improvement could be the template design for mugs (could be nicer). It also has a premium feature, so you can't get everything for free.
Hi, thanks for your review. We're glad you're happy with our integration and support. We'd love to learn more about what types of templates you would like to see. Gelato is ...
So for so good. Still learning how it works. It integrates with shopify well
Still working out the shipping prices. Using FREE shipping right now.
Hi, thanks for your review. We're glad you're happy with our integration, and would love to further support you on your journey, especially around shipping prices. We've ...