Reviews (514)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this print-on-demand app for its user-friendly interface and seamless Shopify integration, which streamline product management and reduce manual tasks. They praise the high-quality materials and printing, fast global delivery, and eco-friendly practices like local production and FSC-certified materials. The responsive customer support and improved customer satisfaction due to exceptional print quality are also highlighted benefits.
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Very difficult to produce product listings fo business purposes
Hi there,
Thanks for your feedback! We've reached out directly to learn more about the difficulties you’ve faced when creating product listings. Understanding your experience helps us continue improving the platform.
Best regards,
Bart
Gelato Support Team
Overall, very powerful and mostly user-friendly. I hit snags along the way to be sure, but it's simply amazing how easy it is to use compared to doing this all on my own. Great work. 4 out of 5 because there is always room to improve!
Hi there,
Thank you for your thoughtful feedback! We're glad to hear you're enjoying the ease of using Gelato. If you have specific suggestions for improvements, we’d love to hear them—feel free to reach out to us at apifeedback@gelato.com. We're always working to make your experience even better!
Best regards,
Bart
Gelato Support Team
its very easy and quick to make and launch the product
Hello,
Thanks for the great review! We're glad to hear launching products has been quick and straightforward. Let us know if there's anything you need along the way.
Best regards.
Bart
Gelato Support Team
I'll recommend it because it is easy to use, intuitive, fast, reliable...
Points than I ll love to see in future dev.
Ability to set order on paramters like size, color, etc...
Ability to have product creation batch using multiple templates and simplified parameters (picture, title,tags..) being applied when updated to all product created in the batch. for example if I create an aluminum print, a wood print, a paper print it will be nice using templates setting as a base to be able to give once for all product the picture, title and tags...
Otherwhise big thanks to your team !
Hello,
Thank you for your detailed feedback and for recommending Gelato! We’re pleased to hear that you find our platform easy to use and reliable. We appreciate your suggestions on features for future development. Your input is valuable and helps us in our continuous improvement. If you have any more ideas or need assistance, please feel free to reach out.
Best regards,
Bart
Gelato Support Team
Perfect
Hello,
Thank you so much for the 5-star review! We're really happy to hear that everything worked out perfectly for you. It's always great to know the app is meeting your expectations. If you have any suggestions or run into questions down the road, feel free to reach out. We're glad to have you with us and look forward to supporting your continued success.
Best regards,
Michal
Gelato Support Team
Very resourceful considering i am new to all this
Hello,
Thank you for your kind feedback. We’re happy to hear that you’re finding Gelato helpful as you start your journey.
If you ever have any questions, we’re here to assist you.
Best regards,
Andrzej
Gelato Support Team
Gelato's prices and platform seem nice enough and they came highly recommended to me. Prices are fine but their customer service seems a miss and fulfillment/delivery times are way off and inconsistent (1 order took almost 4 weeks from order to delivery). I had them on my store, a long order fulfillment and poor customer service resulted in my removing them from my store. I cannot recommend them.
I set up a number of design templates, placed a sample order, and added the products to my store. Initially the sample order was broken up into multiple fulfillment locations and charged for each location, from that their initial discount was messed up and they charged about 15% more. They were quick to correct this issue and refunded the difference. Then fulfilment location 1 got their items to me quickly, location 2 took almost 4 weeks to deliver to me (2 weeks to print and almost 2 weeks in shipping time); estimated delivery time was 5-18 days. There was also an order placed through my store, same 5-18 day delivery time estimate, and it took 16 days to be delivered. The customer service blew me off, refused to acknowledge the slow fulfillment time from their fulfillment company, and just kept telling me to message them back in a few days if it didn't arrive (each time pushing further and further back).
Hi,
Thank you for taking the time to share your feedback. We deeply regret the issues you experienced with fulfillment and customer service, and we sincerely apologize for falling short of your expectations.
We have reached out to you via email to address your concerns and provide a resolution. Your feedback is incredibly important to us, and we are actively working to improve our processes to ensure more consistent fulfillment times and better communication.
Thank you for bringing this to our attention. We are committed to learning from this experience and making the necessary improvements to better serve you and our other customers in the future.
Best regards,
Michal
Gelato Support Team
Nice app and easy friendly
Hello,
Thanks so much for the kind words! We're glad to hear everything feels easy to use and creator-friendly. If there's ever anything you need, we're just a message away.
Best regards,
Bart
Gelato Support Team
⭐⭐⭐⭐⭐ Seamless and Efficient Print-on-Demand Service!
I'm just starting with my print-on-demand business, and using Gelato has been an incredibly smooth experience so far. Designing my artwork with various tools, linking the designs with Gelato, and automatically exporting them to my Shopify store has been effortless. The entire process is intuitive and efficient, making bringing my designs to life easy.
I’m really hoping this same level of efficiency continues in production and shipping after launch, but so far, so good—fingers crossed! If you're looking for a hassle-free print-on-demand solution, Gelato is worth considering.
Hello,
Thanks for your feedback! We appreciate your review and are glad to be part of your journey. If you need any help or have questions, we’re always here to assist.
Kind regards,
Bart
Gelato Support Team
Gelato has been a game-changer for my print-on-demand business. The platform is incredibly user-friendly, making it easy to create, customize, and manage products. The variety of high-quality materials and printing options ensures my customers receive premium products, from art prints to apparel.
What sets Gelato apart is its global production network, which means faster delivery times and reduced shipping costs for customers worldwide. I also appreciate the eco-friendly focus, like local production and FSC-certified materials, aligning perfectly with my brand's sustainability goals.
Their customer support is responsive and helpful, addressing any issues promptly. The integration with e-commerce platforms like Shopify is seamless, saving time and reducing manual work.
If you're looking for a reliable and efficient print-on-demand solution with top-notch quality, Gelato is an excellent choice. It has allowed me to scale my business and provide an exceptional experience for my customers. Highly recommend!