Reviews (1,156)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy product setup, and seamless Shopify integration. They praise the high-quality, vibrant prints and premium materials that boost customer satisfaction. The global network ensures fast, cost-effective international shipping. Responsive customer support quickly addresses issues, while eco-friendly options like local production and FSC-certified materials are also highlighted. Competitive pricing and customization options further enhance its appeal.
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Great customer service and website. Good rates for clothes and delivery.
It's great that they have production in many countries.
Hi there,
Thank you for your valuable feedback! We're very happy to hear this as we take pride in listening to our customers to develop a platform that is both useful and intuitive for them. We're also glad that you've found benefit from our customer service and our network of local production, resulting in shorter shipping and reduced carbon footprint.
If you have any further suggestions or questions, don't hesitate to reach out - we're available 24/7.
Kind regards,
Kyle
Once again this site is locking up and not efficiently letting me add new products. I've ruled out a problem with my internet.
Hi,
We're truly sorry to hear about the difficulties you've experienced with our Shopify app. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience this issue has caused. We understand the importance of efficiently adding new products, and we're committed to resolving this issue promptly. I've reached you directly via email to assist you further. We appreciate your patience and understanding as we work to improve your experience.
Best regards,
Michal
Gelato Support Team
rapide, réactif, produits de qualité
Bonjour,
Nous vous remercions pour votre commentaire positif ! Nous sommes ravis d'apprendre que vous trouvez notre service rapide, réactif et que vous êtes satisfait de la qualité de nos produits. Nous mettons un point d'honneur à fournir une expérience fluide et des produits de qualité supérieure à nos clients. Si vous avez des questions ou besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Nous apprécions votre soutien.
Cordialement,
Michal
Gelato Support Team
Printing and dispatching orders became so much simpler using Gelato. The local postage has been a massive win both in terms of cost savings and delivery time (especially during Covid). I cannot recommend them highly enough.
Hi,
Thank you so much! I will pass your great feedback to our team.
We are glad we can support your business and solve some of your pain points in these challenging times. Looking forward to supporting your growth!
Please do not hesitate to reach out directly if you have any additional feedback you would like to share with us.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
I am absolutely thrilled to share my outstanding experience with Gelato: Print on Demand Service! From the moment I discovered Gelato, I knew I had stumbled upon something extraordinary. This remarkable service has truly revolutionized the way I run my online store, thanks to its seamless integration with Shopify and the exceptional support provided by Dasha Daniels and Miguel.
First and foremost, I must commend Gelato for its effortless integration with Shopify. As someone who's not particularly tech-savvy, I was initially concerned about the complexity of setting up a print-on-demand service for my store. However, Gelato proved to be incredibly user-friendly and straightforward. Within a matter of minutes, I had successfully connected my store to Gelato, and it was like magic - all my products were available for printing and fulfillment!
Gelato's streamlined interface makes managing my orders a breeze. Whenever a customer places an order, the process is seamlessly executed through Gelato's efficient system. The automatic order processing ensures that there are no hiccups or delays, allowing me to focus on other aspects of my business with peace of mind.
Now, let's talk about the stars of the show - Dasha Daniels and Miguel! They were an absolute godsend throughout the setup process. Dasha's expertise and guidance were invaluable in helping me tailor the integration to suit my specific needs. She patiently answered all my questions and provided step-by-step instructions, ensuring I was fully confident in utilizing Gelato to its fullest potential.
Miguel was equally incredible in offering his assistance and knowledge. Anytime I encountered a minor roadblock or had additional inquiries, he was quick to respond and swiftly resolved the issues. Their support truly went above and beyond my expectations, and I couldn't have asked for better advisors during this process.
Thanks to Gelato, Dasha, and Miguel, my print-on-demand store is now running smoothly and efficiently. I can confidently say that my customers are receiving top-notch products and service, all thanks to this fantastic platform and the dedicated support team behind it.
In conclusion, if you're looking for a top-tier print-on-demand service that effortlessly integrates with Shopify and comes with a team of knowledgeable and supportive individuals like Dasha and Miguel, then look no further than Gelato. I wholeheartedly give them a resounding five stars for their exceptional product and service.
Hello,
Thank you so much for your incredibly kind and enthusiastic feedback! We're absolutely thrilled to hear about your outstanding experience with Gelato's Print on Demand Service. Our team works tirelessly to ensure that our platform is user-friendly and seamlessly integrates with Shopify, so it's fantastic to know that you found it effortless to set up and manage.
We're equally delighted to hear that Dasha and Miguel made a significant impact on your journey with Gelato. Our team takes great pride in providing personalized and knowledgeable assistance, and they will be thrilled to hear about your positive words.
It's our goal to make your print-on-demand store a success, and we're glad to have played a part in helping you offer top-notch products and service to your customers.
Thank you for choosing Gelato, and if you ever need further support or have any questions, don't hesitate to reach out. Your glowing review has brightened our day, and we're excited to continue serving you and supporting your business.
Best wishes for continued success with your online store,
Bartosz
Gelato Support Team
Great app!
Hi there,
Thanks for your wonderful review! We're thrilled to hear that you've been pleased with Gelato. If you have any questions or need further assistance, we're available to help 24/7. Thank you for choosing Gelato.
Kind regards,
Kyle
Simply brilliant.
Hi,
Thank you for your positive feedback! We're delighted to hear that you find Gelato simply brilliant. Providing an excellent experience for our users is our goal, and we're glad we could meet your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support.
Best regards,
Michal
Gelato Support Team
parfaite, facile et une multitude d'options. La prise en main est intuitive on ne peut pas faire plus simple
Bonjour, merci pour votre commentaire ! Nous sommes heureux d'apprendre que vous avez apprécié votre expérience avec Gelato. Si vous avez besoin d'aide, nous sommes disponibles 24 heures sur 24, 7 jours sur 7. Merci,
Bartosz
Straight forward app! Does the job perfectly, easy to configure! Even for a non tech savy person! took us less than an hour to connect the catalogue and update our product. It seems to have issue with automatic shipping cost, when order 2 of one item the shipping cost stay the one of one item though.
Hi, thanks for your review.
We're glad to hear you were able to set up your store quickly.
I have just reached out to you over e-mail, so we can address the issue described above.
I'll be looking forward to hearing from you, and resolving this issue, so your store is all set up, and ready to process small, but also large orders.
Thank you,
Bartosz
Escalations Specialist
Easy process of making and selling products and excellent customer service for any issues or questions you may have.
Hi,
Thank you for your positive review! We're glad to hear that you found the process of making and selling products on Gelato easy and that you're satisfied with our customer service. Providing a seamless experience and excellent support are our top priorities. If you have any further questions or encounter any issues in the future, please don't hesitate to reach out. We appreciate your support.
Best regards,
Michal
Gelato Support Team