Reviews (1,159)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy product setup, and seamless Shopify integration. They praise the high-quality, vibrant prints and premium materials that boost customer satisfaction. The global network ensures fast, cost-effective international shipping. Responsive customer support quickly addresses issues, while eco-friendly options like local production and FSC-certified materials are also highlighted. Competitive pricing and customization options further enhance its appeal.
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Great app
Hello,
Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance.
Best regards,
Michal
Gelato Support Team
SO HELPFUL
Hello,
Thank you for your feedback! We're glad to hear that you found Gelato helpful. If you have any questions or need assistance with anything else, feel free to reach out.
Best regards,
Bart
Gelato Support Team
thanks
Hi,
Thank you for your kind words! We're glad to hear that you're satisfied with our app. If you have any questions or need assistance in the future, feel free to reach out to us. We're here to help!
Kind regards,
Michal
Gelato Support Team
Det bedste nogensinde
Hej,
Tak for den gode feedback! Vi er glade for at vide, at du har en så positiv oplevelse med vores tjenester. Hvis du nogensinde har brug for support eller har spørgsmål, så tøv ikke med at kontakte os.
Med venlig hilsen,
Bart
Gelato Support Team
Perfect.
Hello,
Thank you for your feedback! We're thrilled that you had a great experience with our support, quality, and products. If you ever need assistance or have any questions, feel free to reach out. We're here to help ensure your experience remains exceptional.
Best regards,
Bart
Gelato Support Team
**ACHTUNG ACHTUNG!!!**
Gelato hat gravierende Probleme beim Tracking und blockiert den AddToCart-Event in unseren Shops. Seit sieben Tagen haben wir plötzlich fast kein Tracking mehr vom AddToCart-Event. Nach vielen Kontakten mit Shopify und unseren Entwicklern wurde das Problem identifiziert: Gelato blockiert einfach unseren AddToCart-Event. Unglaublich!
Wir haben völlig falsche Daten erhalten, und unsere Werbeanzeigen sind total abgestürzt. Dies hat uns echten Schaden zugefügt, da unsere Werbeperformance stark eingebrochen ist. Zudem mussten wir viel Geld für unsere Entwickler ausgeben, die jedes Skript einzeln deaktivieren mussten, um die Ursache des Problems zu finden.
Wir werden auf keinen Fall wieder mit Gelato zusammenarbeiten, wenn sie nicht in der Lage sind, das Tracking richtig einzustellen. Das Tracking ist eine der wichtigsten Komponenten im E-Commerce, und Gelato blockiert es einfach. Unglaublich!
Guten Tag!
Es tut uns sehr leid zu hören, dass Sie solche Probleme mit dem Tracking hatten. Wir verstehen, wie wichtig das Tracking für Ihr Geschäft und Ihre Werbekampagnen ist. Dieses Problem hat höchste Priorität für uns, und wir arbeiten intensiv daran, eine Lösung zu finden.
Wir haben unser Support-Team bereits informiert und werden uns umgehend bei Ihnen melden, um die Situation zu klären und die notwendigen Schritte zu unternehmen. Nochmals Entschuldigung für die Unannehmlichkeiten. Wir schätzen Ihr Feedback und werden alles tun, um das Problem schnell zu beheben.
Mit besten Grüßen,
Michal
Gelato Support Team
Please lower your subscription costs on the mockup images. It's outrageous for me to pay $119 /month for images with people where at Printify, you can get them for free. Also, I wish you could have more options, especially in the sportswear. Like add athletic tank tops or something. The format of the customization is good though.
Hello,
Thank you for taking the time to share your feedback with us and for helping us to improve our platform and experience.
Regarding your concern about subscription costs, we understand your perspective and are constantly working to provide more value to our users. While our paid plans include a wider range of mockups, we also offer a selection of mockups on our free plan. We've noted your request for additional sportswear options like athletic tank tops as we continue to expand our product range to better suit your needs. If you have any further suggestions or questions, please don't hesitate to reach out.
Thank you for choosing Gelato,
Bart
Gelato Support Team
Great quality, great support. I recommend it
Hello,
Thank you for your fantastic review! We appreciate your acknowledgment of the great quality and support we strive to provide.
Should you ever require assistance or have any questions, please feel free to reach out.
Best regards,
Bart
Gelato Support Team
yes
Hello,
Thank you for your review!
We truly value your feedback. If there's anything else we can assist you with, and if there is anything we can do to make your experience worth 5-stars, please reach out to us via apifeedback@gelato.com
Best regards,
Michal
Gelato Support Team
Excellent interaction and step progression.
Hello,
Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience with Gelato. If you have any questions or need further assistance with your print-on-demand journey, don't hesitate to reach out. We're here to support you every step of the way!
Best regards,
Bart
Gelato Support Team