Reviews (516)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this print-on-demand app for its user-friendly interface and seamless Shopify integration, which streamline product management and reduce manual tasks. They praise the high-quality materials and printing, fast global delivery, and eco-friendly practices like local production and FSC-certified materials. The responsive customer support and improved customer satisfaction due to exceptional print quality are also highlighted benefits.
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The quality of the products (I used phone cases and posters so far) are excellent. Each time I have a question the customer service responds very fast, professional and really helpful. That gives me a good feeling for the future. The app is easy to use and self-explanatory, highly recommended!
Hi,
Thank you for your fantastic 5-star review! We're thrilled to hear that you're happy with the quality of our phone cases and posters, and that you've had positive experiences with our customer service team. Your satisfaction is our top priority, and we're committed to providing excellent products and service.
We're also glad to hear that you find our app easy to use. We strive to make the ordering process as smooth and convenient as possible.
Thank you again for your kind words and for choosing Gelato.
Kind regards,
Michal
Gelato Support Team
I just installed it a few minutes ago and I can't believe how easily I was able to integrate it with my store, add a new product and get it all ready to go. It's also really nice to see that prices are way lower than competitive print on demand companies.
Hello,
Thank you for your kind review! It's great to hear that the setup process was quick and smooth for you. We aim to provide an efficient and cost-effective solution for creators, and we're glad that stood out right away. If you need any help along the way, our support team is always ready to assist.
Best regards,
Andrzej
Gelato Support Team
It's great and easy to use.
Hello,
Thank you for your positive review. We’re happy to hear that you find the platform easy to use. We’re committed to making your experience as smooth and enjoyable as possible. Please feel free to reach out if you ever have any questions or need support.
Best regards,
Andrzej
Gelato Support Team
Overall I am happy with Gelato and I haven't even explored all the apps yet.
I was also impressed by the quick response to a printing mistake that was made and the customer really felt like they were respected and happy in the end of the fulfillment process.
They are not perfect but pretty damn close!
They do take full responsibility for their errors and that puts my mind at ease.
Hello,
Thanks so much for your feedback! We're really pleased to hear that you're enjoying Gelato and that our team was able to sort out the printing issue quickly. It’s great to know that you felt valued and satisfied with the service. We’re always working to improve, so your comments mean a lot to us. If you need anything else or have more questions, just let us know!
Kind regards,
Bart
Gelato Support Team
EASY TO USE
Hi there,
Thanks so much for the 5 stars! We're glad to hear you're finding Gelato easy to use. If you ever have questions or need support, we're here to help.
Best regards,
Bart
Gelato Support Team
I love how easy this app is to navigate. there is many design templates available. shipping is cost effective and fast. Gelato has made starting my own online business possible. and such an easy transition.
Hello,
Thank you for the wonderful review! We’re glad to hear Gelato has been working well for you. If you need anything along the way, don’t hesitate to get in touch.
Best regards,
Bart
Gelato Support Team
I have used the app a very short time, but so far it's been a good experience.
Hello,
Thank you for your review! We're glad to hear you've had a good experience so far. If there's anything we can do to make it even better, just let us know!
Best regards,
Bart
Gelato Support Team
I have used print on demand sites before, but NONE like Gelato. The ability to use templates to take one design and apply it to a multitude of shirts absolutely blew my mind!
The first time I used this, I tried to apply one design to all the colors and couldn't figure out why it wouldn't work -- until I realized "limit of 100 shirts per template" meant that my 590 shirt designs FROM ONE TEMPLATE was a wild dream come true!
I very highly recommend this site if you've got a bustin' catchy line that you want to share with the world!!
Hi there,
Thanks so much for the awesome review! We're really glad to hear that you’re enjoying the template feature and that it’s making your design process easier. It sounds like you have some exciting ideas to share with the world! If you ever need assistance or have questions, we’re just a message away.
Best regards,
Bart
Gelato Support Team
I'm impressed. So many options.
Hi there,
Thank you so much for the fantastic 5-star review!
We're happy to hear that you're impressed and enjoying the wide range of options Gelato offers. Our team works hard to provide a seamless and flexible experience for creators like you, so your feedback truly means a lot.
If you ever need assistance or have questions as you grow your store, feel free to reach out — we’re always here to help.
Best regards,
Michal
Gelato Support Team
A lot of times, Gelato's printing partners print the shipping label but never actually ship the package, and when you bring the issue to their attention they reply with a copy and paste:
"Unfortunately, in this particular case, I will not be able to process a refund/reprint as it has been more than 30 days since the order was supposed to be delivered. Please let us know if you have any questions."
This has happened way too many times this year. It is very frustrating because I am a Gelato+ user, and I have thousands of orders monthly, so I am unable to check the tracking of every single order on a daily basis! I check when my customer complains that they never received an order, or when an order is late and hasn't been shipped.
I also had to close one my sales channel due to late shipping from Gelato. They would delay, delay and when the customer requested to cancel the order (on that platform they receive refund immediately if there is no tracking yet) Gelato would then issue a tracking number almost immediately, and mark as "shipped", so I ended up shipping hundreds of products for my customers out of my pocket, because Gelato claimed it was shipped (just because they created a label- but never actually shipped).
I received so many negative reviews for "I never received my product" Seller never shipped my order", that I decided to close the entire shop on that platform.
Customer service quality has been declining pretty fast. I t used to be a good POD service, but I am transitioning to another POD company due these issues I've experienced lately.
Hi there,
Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience, as we understand these challenges impacted your business.
Your feedback is very important to us, and we’ve reached out with the steps we’ve already taken to improve. We hope to have the opportunity to show you what the usual experience with Gelato will be like moving forward.
Best regards,
Bart
Gelato Support Team