Reviews (1,097)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.
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I use this help to help add products to shopify and it is really easy to do.
I like how we have all the products to choose from such a variety.
Thank you very much for your review! We are happy to be supporting the growth of your Shopify store. We've got many new products coming soon, so there'll be even more variety to choose from and offer your customers. Please feel free to reach out to our team anytime if you need support! Best wishes, Alyssa
As we all know with any product or service glitches may happen for what ever reason, that being said I must say I am more than impressed with Gelato and their customer service ...They are quick to correct the situation, It's clear to me they want to make sure you get it right for your clients...sign of a company that cares about your success and reputation............good job!
Hi,
Thank you for the kind words and for helping us to become better. It was a pleasure speaking with you on the phone and I'm glad we were able to resolve the issue quickly.
It is entrepreneurs like you who inspire us to improve our platform. We are here to support and ensure that your store becomes a success - Please continue to send me and the team feedback and we will continue to improve the service for everyone.
Regards,
Pradeep
SVP Customer Success
I work with Gelato for 8 month now, and I am super happy. It's not that everything works all the time, sometimes software plays up, but it is the best customer service ever IF there is a problem. My customers are especially happy with the canvas and cups.
Hi,
Thank you for your review.
It is very energizing to read your review!
We appreciate the feedback about our customer service team - we will forward this to our agents.
If you have any questions or feedback, we are always here to support and guide you when needed.
Best regards,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Love it!! All in all a great service and super products!!!
Hello,
Thank you for your positive feedback! We're thrilled to hear that you're having a great experience with Gelato. Making shipping and order management easier for you is our goal, and we're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out.
Your recommendation means a lot to us,
Bartosz
Gelato Support Team
I am using Gelato for my UK Shopify store (www.myprintsgallery.com) and it is working like a charm. With its model of local production and local shipping, I do not think any of the other POD apps in Shopify are close to be able to follow on production time and shipping time. Of course this gives a "wow"-factor to customers when receiving their orders so fast, as if it were from a shop next door. In addition, the feedback I am receiving on product/print quality so far is brilliant (I am selling posters and canvas). I have had zero returns so far. Customer service is very responsive and willing to help immediately in case of any questions. As with any business dealing with production and sales of physical goods there is always the odd chance something will happen in the supply chain at some point for a customer order. It is great to know customer service will be right there on the spot to support so I in turn can give an answer to my customers quickly which they rightly expect (even if the answer might not always be what they ideally hope for).
Hi, thanks for the review! We're excited to be your partner and continue supporting you as you grow your business. Our support team is here 24/7 to assist you in case you need us. Kind regards, Kyle.
We are using Gelato for our Print-On-Demand personalized products - and not only do they offer great quality prints, but their application also works perfectly - on top of a great, absolutely supporting team that helps with absolutely everything. We were working with Printify before and are super happy we switched!
Hi,
Thanks for your great review and for choosing Gelato to support your business. Our engineering, product and support teams will be thrilled to read this review!
Should you have any additional feedback on need any support, please don't hesitate to reach out to us.
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
seems easy to work with
Hello there,
Thank you for your positive feedback! We're happy to hear that you're having a great experience with Gelato and our Shopify integration. We're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out.
Your recommendation means a lot to us.
Best regards,
Michal
Gelato Support Team
The best in the industry. Shipping and fulfillment is super fast. No customer complaints so far and I hope Gelato will continue to add more product lines
Hello, thank you for your positive review!
We're glad to hear that you're satisfied with our shipping and fulfillment speed and that you haven't received any customer complaints. We're constantly working to expand our product line and offer more options to our customers, so stay tuned for updates! If you have any suggestions for specific products you'd like to see, feel free to let us know.
Thanks for choosing Gelato,
Bartosz
Gelato Support Team
I’m new to the Gelato app, and their service. However they have a seamless integration system, their product quality is bang on with the quality I sell in our Brick and Mortar stores and their customer service is amazing!
Hi, thanks for your review! Glad to hear that you're pleased with our integration and quality. Our support team is always here to help 24/7! Kind regards, Adeline
Sehr einfache Integration, intuitive Bedienung. Klare, verständliche Benachrichtigungen während Bestellprozessen. Gute Qualität von Papier und Bilderrahmen. Ich bin sehr zufrieden!
Hallo, danke für Ihre Bewertung. Es freut uns zu hören, dass Gelato für Sie wie erwartet funktioniert, und wir freuen uns darauf, auch in Zukunft mit Ihnen zusammenzuarbeiten. Falls Sie etwas von uns brauchen, sind wir 24/7 erreichbar. Mit freundlichen Grüßen, Bartosz