Reviews (1,190)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and high-quality product output, featuring vibrant colors and premium materials. Its global network of print partners helps reduce shipping times and costs, enhancing customer reach. The app is noted for its responsive customer support, seamless Shopify integration, competitive pricing with no upfront costs, and customizable product options. Additionally, its eco-friendly practices, like using FSC-certified materials, are highly valued.
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I use Gelato worldwide. The customer service is very good. They took the time to help me go through zoom meetings for technical issues I had / functionalities I didn't understand. Upload new products is very easy, and there's a large variety of choice. The only thing is, there is no much packaging personalization possibilities.
Hi,
Thank you for your positive review on Gelato.
We are glad to hear that you are overall satisfied with both the product offering and Customer Service.
Also, very valuable feedback on custom packaging. The background for this is that we have close to 150 partners across 30 countries. We have built the network supported by standard in order to scale globally. The positive aspect of this is that Gelato provides a fast and most efficient delivery experience all over the world.
We are here to support your business and growth going forward. Please do not hesitate to reach out.
Best regards,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
I'm a professional oil painter & illustrator with 20 years experience creating prints of my work with local printers. I was hesitant moving my business online as I didn't want to risk quality issues with my customers. I did a lot of research and tests with various companies, simply put, Gelato won my business. Excellent customer service, beautiful print work, satisfied artist.
Thank you very much for your review! It is so motivating to hear that we could play this part in moving your business online and support your creativity. Our team is here for you and your customers 24/7. Best, Achille.
Easy to use the app
Hello,
Thank you for your feedback! We're glad you find Gelato easy to use. If you need any assistance or have suggestions, feel free to reach out.
Best regards,
Bart
Gelato Support Team
Gelato is a great print on demand app, their team is very helpful and products quality are excellent. I highly recommend it
Hi, thanks for your review. Great to hear you're happy with our integration and products. Our team is here 24/7 to help if needed. Kind regards, Adeline
Great app
Hello,
Thanks so much for sharing your experience and the 5-star review! Our team is available 24/7 if there's anything we can support with.
Kind regards,
Kyle
I am a very happy customer with Gelato. Not only are there products high-quality but their customer support is amazing. Whether I use their chat app for assistance or I email them directly, they are always very helpful! I recently had a discussion with one of their team members and the marketing strategy I received has made a huge difference in my online business. Thank you so much Gelato!
Hello,
We are absolutely delighted to hear that you are a very happy customer with Gelato! Thank you for taking the time to share your positive feedback. It brings us great joy to know that our high-quality products and exceptional customer support have made a positive impact on your business.
Our team takes pride in providing top-notch assistance through our chat app and email, and we're thrilled to have been able to help you. It's fantastic to hear that the marketing strategy you received from one of our team members has made a significant difference in your online business. We always strive to provide valuable insights and support to our customers to help them thrive.
Your success and satisfaction mean the world to us, and we are grateful to have the opportunity to be a part of your journey. Should you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Thank you for choosing Gelato, and we look forward to continuing to support your business.
Here's to more success and growth together,
Bartosz
Gelato Support Team
Great App, 100% quality products and services. His delivery options are more important for our customer experience. Good Job guys.
Hi, thanks for your review! It's great you are enjoying our products and integration. Please feel free to reach our support team whenever you need us. We're here 24/7 to help! Kind regards, Adeline
Excellent application! Gelato delivers high quality poster print with excellent delivery time [3 - 5 days]. Also, if there is something wrong with the order their customer supports always finds a solution! Absolutely recommend!
Thank you for your review! We're so happy that you're satisfied with our app, poster quality and delivery time. Our team is here to support Our Icons 24/7 as you continue your journey! Best wishes, Achille
Sehr einfache Integration, intuitive Bedienung. Klare, verständliche Benachrichtigungen während Bestellprozessen.
Hallo, danke für Ihre Bewertung. Es freut uns zu hören, dass Gelato für Sie wie erwartet funktioniert, und wir freuen uns darauf, auch in Zukunft mit Ihnen zusammenzuarbeiten. Falls Sie etwas von uns brauchen, sind wir 24/7 erreichbar. Mit freundlichen Grüßen, Bartosz
I'm very happy with the printing quality and fast shipping in Germany. I've tried several other providers, but gelato is by far the most reliable and fastest.
Hi,
Thank you so much for the fantastic review and for choosing Gelato to fulfil and ship your orders to your customers. In particular, we are very happy you are pleased with the printing quality of our products and the delivery performance of our network.
Looking forward to supporting your business expansion to more countries outside Germany with our global network of 100+ print partners in 30 countries!
Please let us know if there is anything we can do to support you further.
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato