Reviews (1,097)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.
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I have been using this app for a month now and I have no complaints, never lets me down and performs as described.
Hi, thanks for your review. We're glad to hear that Gelato is working as expected for you, and we look forward to continuing with you into the future. In case you need anything from us, we're available 24/7. Kind regards, Kyle
Easy to use, plenty of online support.
Hello, thank you for the review.
We're glad to hear you find Gelato easy to use!
This article should help you with the sizes: https://apisupport.gelato.com/hc/en-us/articles/360017726419-Can-I-add-a-new-variant-to-an-existing-product-in-Shopify-.
In case you'd need any further assistance, out Agents are available via live chat 24/7, and will walk you though the process step by step.
Thanks,
Bartosz
They have a really good team, from customer service to technical department and everyone is very helpful. Products are high quality and as far as i experienced until now is they are keep developing new solutions, new products.
Hi,
Thank you for the extremely energizing feedback! I will pass it on to the relevant teams.
Please don't hesitate to reach out to us if there is anything else we can do to support you.
Looking forward to a long-term collaboration!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Excellent app. I've been using this app for almost 2 years and have had one issue with setting up the bill payment of which was resolved immediately. For now I only use the wall art as they offer the upscale print options I was looking for, like acrylic glass, brush aluminum print, and more. The prints always turn out beautifully and delivery timing is every better.
Hi, thanks for your review and for using our app! We're honored that we're your service of choice for your wall art products. Do let us know anytime you need help, we're always here for you 24/7. Kind regards, Adeline
Great customer service and website. Good rates for clothes and delivery.
It's great that they have production in many countries.
Hi there,
Thank you for your valuable feedback! We're very happy to hear this as we take pride in listening to our customers to develop a platform that is both useful and intuitive for them. We're also glad that you've found benefit from our customer service and our network of local production, resulting in shorter shipping and reduced carbon footprint.
If you have any further suggestions or questions, don't hesitate to reach out - we're available 24/7.
Kind regards,
Kyle
I am absolutely thrilled to share my outstanding experience with Gelato: Print on Demand Service! From the moment I discovered Gelato, I knew I had stumbled upon something extraordinary. This remarkable service has truly revolutionized the way I run my online store, thanks to its seamless integration with Shopify and the exceptional support provided by Dasha Daniels and Miguel.
First and foremost, I must commend Gelato for its effortless integration with Shopify. As someone who's not particularly tech-savvy, I was initially concerned about the complexity of setting up a print-on-demand service for my store. However, Gelato proved to be incredibly user-friendly and straightforward. Within a matter of minutes, I had successfully connected my store to Gelato, and it was like magic - all my products were available for printing and fulfillment!
Gelato's streamlined interface makes managing my orders a breeze. Whenever a customer places an order, the process is seamlessly executed through Gelato's efficient system. The automatic order processing ensures that there are no hiccups or delays, allowing me to focus on other aspects of my business with peace of mind.
Now, let's talk about the stars of the show - Dasha Daniels and Miguel! They were an absolute godsend throughout the setup process. Dasha's expertise and guidance were invaluable in helping me tailor the integration to suit my specific needs. She patiently answered all my questions and provided step-by-step instructions, ensuring I was fully confident in utilizing Gelato to its fullest potential.
Miguel was equally incredible in offering his assistance and knowledge. Anytime I encountered a minor roadblock or had additional inquiries, he was quick to respond and swiftly resolved the issues. Their support truly went above and beyond my expectations, and I couldn't have asked for better advisors during this process.
Thanks to Gelato, Dasha, and Miguel, my print-on-demand store is now running smoothly and efficiently. I can confidently say that my customers are receiving top-notch products and service, all thanks to this fantastic platform and the dedicated support team behind it.
In conclusion, if you're looking for a top-tier print-on-demand service that effortlessly integrates with Shopify and comes with a team of knowledgeable and supportive individuals like Dasha and Miguel, then look no further than Gelato. I wholeheartedly give them a resounding five stars for their exceptional product and service.
Hello,
Thank you so much for your incredibly kind and enthusiastic feedback! We're absolutely thrilled to hear about your outstanding experience with Gelato's Print on Demand Service. Our team works tirelessly to ensure that our platform is user-friendly and seamlessly integrates with Shopify, so it's fantastic to know that you found it effortless to set up and manage.
We're equally delighted to hear that Dasha and Miguel made a significant impact on your journey with Gelato. Our team takes great pride in providing personalized and knowledgeable assistance, and they will be thrilled to hear about your positive words.
It's our goal to make your print-on-demand store a success, and we're glad to have played a part in helping you offer top-notch products and service to your customers.
Thank you for choosing Gelato, and if you ever need further support or have any questions, don't hesitate to reach out. Your glowing review has brightened our day, and we're excited to continue serving you and supporting your business.
Best wishes for continued success with your online store,
Bartosz
Gelato Support Team
Printing and dispatching orders became so much simpler using Gelato. The local postage has been a massive win both in terms of cost savings and delivery time (especially during Covid). I cannot recommend them highly enough.
Hi,
Thank you so much! I will pass your great feedback to our team.
We are glad we can support your business and solve some of your pain points in these challenging times. Looking forward to supporting your growth!
Please do not hesitate to reach out directly if you have any additional feedback you would like to share with us.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
parfaite, facile et une multitude d'options. La prise en main est intuitive on ne peut pas faire plus simple
Bonjour, merci pour votre commentaire ! Nous sommes heureux d'apprendre que vous avez apprécié votre expérience avec Gelato. Si vous avez besoin d'aide, nous sommes disponibles 24 heures sur 24, 7 jours sur 7. Merci,
Bartosz
Love the services and that I can print my posters locally in so many countries around the world, which makes my work so much easier! :)
Thanks for your review. We're happy to empower anyone to become entrepreneurs and print locally on a global scale! Our team is here 24/7 if you ever need us. Kind regards, Adeline
Gelato has been great! Customer support is excellent and the quality of the products is very good! They have 24/7 live chat and they always want to help. On top of this they have a customer success manager for you. Thank you Laura and team! Vicente and Mariana
Hi, thanks for your review. It's great you're happy with our products and service! We do want to support and see your business grow with us. We'll continue to be here for you 24/7, you can count on us! Kind regards, Adeline