Reviews (1,097)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.
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Gelato deliver great products in a timely manner and the Shopify integration is completely seamless and automates all orders easily
Hello,
Thank you for your wonderful feedback! We're glad to hear that you are satisfied with the quality and timeliness of our products, as well as the seamless integration with Shopify. Our goal is to make the order process as smooth as possible for our users, and we're thrilled that our automation features have been beneficial to you. If you have any further questions or need assistance, please don't hesitate to reach out.
We appreciate your support,
Bartosz
Gelato Support Team
Veldig fornøyd med integrasjonen. Den fungerer veldig bra. Jeg liker godt at man kan oppfylle ordrer automatisk og ekskludere varer som ikke er sammenkoblet. Tommel opp.
Hei der,
Takk for din anmeldelse!
Vi er glade for å høre at du er fornøyd med integrasjonen og våre automatiske oppfyllelsesalternativer som er tilgjengelige.
Vi jobber hele tiden med å forbedre tjenesten vår, så ikke nøl med å gi oss beskjed hvis det er noe vi kan gjøre - vårt kundeserviceteam er tilgjengelig 24/7.
Vennlig hilsen,
Kyle
Nuova su Gelato e anche per prima volta costruendo da sola la mia pagina in Shopify e posso confermare che finora Gelato mi consente di creare e trasportare facilmente il mio prodotto sul mio sito automaticamente e rapidamente. Tutto perfetto!
Ciao. Grazie per la recensione, siamo molto felici di sapere che hai creato facilmente il tuo negozio/prodotti con noi: cercheremo di crescere con te! Siamo disponibili 24 ore su 24, 7 giorni su 7 per supporto, se necessario. Cordiali saluti, Kyle
has the best shipping times out of all POD suppliers and least amount of glitches - looking forward to more colours!
Hello,
We're thrilled to hear that you've had a seamless integration with Shopify and enjoyed using our Gelato app. We strive to provide an intuitive and user-friendly experience for customization, price adjustments, and more. Our extensive network of distribution centers worldwide ensures efficient and fast shipping to your customers. If you have any further feedback or questions, please don't hesitate to let us know.
Thank you for your support and positive review,
Bartosz
Gelato Support Team
Wir nutzen die App, um unseren Social Media Abonnenten, Produkte anzubieten, die sie lieben und mit denen sie eine wahre Verbindung haben. Die App funktioniert hervorragend und ihre Anwendung ist zum großen Teil sehr leicht zu erlernen.
Hallo, vielen Dank für Ihre Bewertung. Wir freuen uns zu hören, dass Ihnen unsere App gefällt und dass Ihnen und Ihren Kunden unsere Produkte gefallen. Unser Kundendienstteam steht Ihnen rund um die Uhr zur Verfügung, falls Sie etwas benötigen. Mit freundlichen Grüßen Kyle.
We are using the integration with Gelato for over two month now. During this time they impressed me on the ease of connecting the products + reaching the customer service with a great response time, always available and quick to reply. There is something else that is great, the delivery times change due to seasonal changes quiet often. This is something we all know of course. But they actively engage with e-mails to keep you posted on this and helping you think about solutions for your customers for this (getting notice to your customers to buy early due to delivery problems during seasonal holidays.)
Fantastic to read that you've had a great experience!
Thank you for the feedback you've sent us that has helped us to develop the platform further. Continue to send us your requests and we will continue to improve the platform.
We are here to serve you and ensure that your store becomes a success - together we will push this service forward.
Thank you again!
Best regards
Styrbjörn
Product Manager
Gelato is super easy to use (from using templates to design throughout defining prices for mugs). I had a friend testing the Shopify purchase journey in Brazil and she said it didn't take 15 seconds. I received notifications from Gelato/Shopify at every step. It is really well integrated, totally recommend.
Hi,
Thank you for your feedback.
I am glad to hear that you've found our integration seamless and the platform easy to use. Our commitment to providing a smooth experience from integration to shipping is at the heart of our service. If you ever have more questions please don't hesitate to reach us.
Thank you for choosing Gelato.
Michal
Gelato Support Team
great easy
Hello,
Thank you for sharing your feedback! We're glad to hear that you found it easy to use and had a great experience. If you have any questions or need assistance, feel free to reach out.
Best regards,
Bart
Gelato Support Team
Great printing network, prices and catalogue! Its why I chose Gelato.
Then I was having some issues with the integration (basically I could not integrate my shopify store!) I let them know and the product manager called me on the phone to apologize and they fixed my problem right away. Perfect!!! couldnt ask more! They also told me they wanted to make it up to me so they gave me wallet euros. I had a reactive, but mostly an EFFICIENT answer wich is the most important thing because they solved my problem in a blink. Dont hesitate to ask them everything you need and to point it out if you have an issue, they are constantly making improvements.
Thank you for the kind words and for helping us to become better. It is thanks to customers such as yourself we are able to improve. It was a pleasure speaking with you on the phone and I'm glad we were able to resolve the issue quickly.
Please continue to send me and the team feedback and we will continue to improve the service for everyone.
Wish you the best of luck with your business and venture.
Let us know if there is anything else we can help with to make your store a success.
All the best
Styrbjörn
Product Manager
I would like to say thank you to gelato manager Kyle for helping me deal with a few issues I was having in the beginning. He reached out to me and went above and beyond to resolve the problems I were having as a first time customer. Even with a few hiccups I &felt the genuine care and I truly appreciate taking the time out and helping me have a better experience. So, I needed to change my past review from last time.
I chose this site because of the great reviews, the products, and especially the neck label layout for their T-shirts. I’ve been looking for a company that I could be comfortable working with and I believe that this maybe the best choice. My shirts arrived in a timely fashion and they came out great! Can’t wait for my next batch to arrive. I’m satisfied. My only suggestion is that the customer service team gets better with understanding and knowing how to resolve issues better. Overall, I think this is a good start for your business.
Hi there,
We are truly sorry for your first experience with Gelato - this is definitely not up to the standards which we aim for.
I've sent you an update via email with all the actions we have taken to fix the situation, and allow you to proceed as expected - I really hope this shows the seriousness of how we view this. If there's anything outstanding please let us know and we'll follow up immediately.
Thank you for providing us with this feedback, which helps us to learn and improve our services to better serve you, and all our customers.
Best regards,
Kyle
Customer Service Manager