Reviews (1,160)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy product setup, and seamless Shopify integration. They praise the high-quality, vibrant prints and premium materials that boost customer satisfaction. The global network ensures fast, cost-effective international shipping. Responsive customer support quickly addresses issues, while eco-friendly options like local production and FSC-certified materials are also highlighted. Competitive pricing and customization options further enhance its appeal.
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Very good app, order process is fast and easy to use.
Like every app there are prons and cons, after having test them all Gelato is by far the best app.. A lot of new products and updates are coming and I am really excited to keep going in this adventure with them. I can only recommand this app. Try it before judging it.
Hi,
Thank you so much for the great review and for the feedback.
Looking forward to working with you with new exciting products and features to support your business expansion.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato
So happy with Gelato. The team goes above and beyond to take care of our business. Working with Laura, our Customer Success Manager, has really helped with planning campaigns and ensuring our needs and our customer's needs will be met. Laura is amazing...she checks in, answers emails promptly and has really helped us build our business. Gelato is great! Awe highly recommend them.
Hi, thanks for your review. We're so grateful for partners like you. Our Customer Success and Support teams are here to help in any way we can. You can count on us 24/7. Kind regards, Adeline
Gelato m'a permis de trouver ce que je ne parvenais pas à trouver avec d'autres applications d'impression à la demande de posters. Je livre à l'international et j'avais des difficultés à trouver une appli qui gère les cm et les pouces et qui puisse livrer dans le monde sans que les frais de port soient exorbitants comme c'est souvent le cas. J'ai trouvé cela avec Gelato. La qualité de leurs produits est vraiment excellente et j'apprécie autant le mat 200g que le semi gloss 200g. Du bon travail à des prix très très corrects. La livraison tient ses promesses et pour tester, je me suis fais livrer ce que je souhaite pour mes clients. 5 jours de la commande à la livraison au domicile... Au top. Une dernière remarque quant à l'assistance. Je n'en ai jamais connu d'aussi prévenante et rapide. Un immense merci à Achille qui m'a accompagné durant l'installation et les tests, merci pour sa réactivité et sa patience. Bref, j'ai mis du temps à trouver cette application et ce service d'impression et je ne suis pas prêt d'en changer... 5 Etoiles bien méritées et si je pouvais j'en ajouterai 5 de plus.
***FRENCH (TRANSLATION IN ENGLISH BELOW)***
Bonjour,
Vos paroles nous rendent très fiers et humbles. Nous sommes heureux que vous ayez décidé d’utiliser Gelato pour votre entreprise.
Je voudrais également vous remercier personnellement pour vos aimables paroles. Vos commentaires réguliers au cours des derniers jours ont été extrêmement importants pour mieux développer notre application et nos services.
N’hésitez pas à nous contacter s’il y a autre chose avec laquelle nous pouvons vous aider.
Merci!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
***ENGLISH***
Hi,
Your words make us very proud and humbled. We are glad you have decided to use Gelato to support your business.
I would also like to thank you personally for the kind words. Your continuous feedback during the past days has been incredibly important to develop our app and services even more.
Please do not hesitate to get in touch if there is anything else we can support you with.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
As a new business owner I have used Gelato to populate my store with a variety of items. I am very satisfied with the product offering, and ease of use that they provide when designing a new product for my store.
Hi, thank you for your review! We’re happy to know you are pleased with the products we are offering and our integration. Thank you so much for the support. Our team is here for you 24/7 if you need us. Kind regards, Adeline
Our experience with Gelato has been great. The support is fast even during busy periods of the year. Gelato also has people reaching out to help their clients with business reviews as well as offering advice on how to grow your business based on it's current stage and performance. We're very happy with Gelato and I would recommend them to anyone looking to start or grow their business using POD
Hi there,
Thank you very much for taking the time to write this 5 star review. We love to hear that we have helped you grow your business, and that our support is fast year round!
Your recommendation means a lot to us, and we look forward to continuing to support your growth long into the future. We remain available 24/7 in case you need anything.
Kind regards,
Kyle
Mir gefällt es wirklich, es ist einfach zu bedienen und sehr gut, es gibt viele Optionen und viele Räume
Guten Morgen,
Vielen Dank für deine positive Bewertung! Es freut uns zu hören, dass dir Gelato gefällt und du es einfach zu bedienen findest. Uns ist es wichtig, unseren Nutzern eine Vielzahl von Optionen und Möglichkeiten zu bieten. Wenn du in Zukunft Fragen hast oder Unterstützung benötigst, zögere bitte nicht, uns zu kontaktieren. Wir schätzen deine Unterstützung und freuen uns darauf, dich weiterhin zu bedienen.
Mit freundlichen Grüßen,
Michal
Gelato Support Team
I use this help to help add products to shopify and it is really easy to do.
I like how we have all the products to choose from such a variety.
Thank you very much for your review! We are happy to be supporting the growth of your Shopify store. We've got many new products coming soon, so there'll be even more variety to choose from and offer your customers. Please feel free to reach out to our team anytime if you need support! Best wishes, Alyssa
I love it y’all make my products just like the image I appreciate y’all a great team keep up the good work guys
Hello,
Thank you so much for your kind words! We're thrilled to hear that you love the way we bring your products to life. Our team is dedicated to providing high-quality printing and a seamless experience. If you ever have any questions, suggestions, or need assistance, feel free to reach out. We appreciate your support, and we'll do our best to keep exceeding your expectations.
Thanks for choosing Gelato,
Bartosz
Gelato Support Team
As we all know with any product or service glitches may happen for what ever reason, that being said I must say I am more than impressed with Gelato and their customer service ...They are quick to correct the situation, It's clear to me they want to make sure you get it right for your clients...sign of a company that cares about your success and reputation............good job!
Hi,
Thank you for the kind words and for helping us to become better. It was a pleasure speaking with you on the phone and I'm glad we were able to resolve the issue quickly.
It is entrepreneurs like you who inspire us to improve our platform. We are here to support and ensure that your store becomes a success - Please continue to send me and the team feedback and we will continue to improve the service for everyone.
Regards,
Pradeep
SVP Customer Success
I work with Gelato for 8 month now, and I am super happy. It's not that everything works all the time, sometimes software plays up, but it is the best customer service ever IF there is a problem. My customers are especially happy with the canvas and cups.
Hi,
Thank you for your review.
It is very energizing to read your review!
We appreciate the feedback about our customer service team - we will forward this to our agents.
If you have any questions or feedback, we are always here to support and guide you when needed.
Best regards,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato