Reviews (1,097)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.
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Gelato is already my wall art supplier.
I'm now in the process of moving all garments and most homewares from Printful to Gelato.
The expand product feature is easy to use. I could suggest a few edits to make it easier.
Hello,
We're honored to be your favorite among the POD platforms! If there's anything specific you appreciate about Gelato or if you have any suggestions for improvement, we'd love to hear more.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team
Gelato uses a simple interface, offers a decent variety of products, and the integration is pretty seamless.
Hi, thanks for your review! It's great you are enjoying our products and integration. Know that we're here 24/7 to support you. Kind regards, Adeline
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Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bartosz
Gelato Support Team
I've used this Gelato in the past and am blown away with the friendly AND fast support. I still can't understand why competitors of Gelato are so highly praised while Gelato is around. They absolutely rock it. Only things I wished they would improve on: A broader selection of products and the ability to offer personalised packaging. But besides that, amazing!
Many thanks for your review. We're forwarding your comments to the rest of the team! We're always here to help 24/7 with any questions you may have. You'll also be pleased to know that we have ambitious plans to improve our product offrings and will be exploring personalized packaging in the future! We're looking forward to growing your business with you. Kind regards, Adeline
I use this app for my art prints online shop. I'm very happy with it. The quality and printing process is very satisfying. They also have excellent customer support and easy refund policy. Fast delivery and variety of products is superb! If you are an artist and want to sell prints of your artwork, Gelato is your app.
Hi, thanks for the review. It's great to hear that you're very satisfied with the whole experience, from product selection to delivery! If you require help or have any questions, our support team is here 24/7 for you. Kind regards, Kyle.
So far so good! I'm looking forward to getting some orders for my new e-commerce store!
Hello,
That's fantastic to hear! We're thrilled to be a part of your e-commerce journey. If you have any questions, need assistance, or want to share your successes along the way, feel free to reach out. Wishing you the best of luck with your new store, and we hope it brings you plenty of orders and success! If there's anything we can do to enhance your experience, let us know.
Happy selling,
Bartosz
Gelato Support Team
I am really amazed with how good Gelato's support is. Fast responses and all of the problems our store had until now were solved in a matter of hours/days. I would not choose to work with any other Print on Demand platform.
Hi, thank you so much for your review! We're so happy to be here to support you any time you need us while you continue to grow your business. You can count on us! Kind regards, Adeline
Gelato has been great for me so far. Especially their customer service. I've used other Print on demand companies and their customer service is no way near as good as Gelato's is.
I'd like more variety. If Gelato added hats & beanies I wouldn't have any need for the other print on demand companies I currently use.
Overall great service and great company.
Hello, thank you for your feedback on Gelato!
We're happy to hear that you've had a great experience with our customer service, and we appreciate your suggestion for adding more variety to our product offerings. We are always looking to expand our product selection and will definitely take your request into consideration.
Thank you for choosing Gelato, and we look forward to continuing to support your business,
Bartosz
Gelato Support Team
I've tried a few POD and Gelato has been my preferred for a number of reasons. The app integrates well with my sales channels so that orders are automatically fulfilled. The customer service from Gelato is pretty incredible, I get responses to all inquiries very quickly and have a resolution in time to responds to my customers so that they aren't waiting either. Highly recommend Gelato for your POD integration with Shopify!
Hi, thanks for your review! We're thrilled to hear that we're your go-to POD platform and that our support team is delighting you with their service. We look forward to continuing to support your business across your sales channels as you scale. You can count on us to be there for you. Kind regards, Adeline
Gelato is a game changer! I switched from Printify to Gelato and it was the best decision I could have made. During holiday season, posters were almost always printed and shipped in 2 days or less. Their semi-gloss posters are of fantastic quality, really bright vibrant colors. They also have phenomenal customer support - a customer recently received an order and accidentally tore the poster upon opening it, and they sent a full refund so I could reorder. I am currently setting up with API, it is a very pain free process compared to Printify. Thank you Gelato!
Hi and thank you for your kind words about our speed, customer service, and products. We're honored you've switched over to Gelato to support your business and we're happy to support you 24/7 - whenever you need us! Happy holidays and kind regards, Adeline