Reviews (942)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface and smooth integration with Shopify, which simplifies product and order management. They appreciate the high-quality product output, noting vibrant colors and durable materials that boost customer satisfaction. The global network of print partners is valued for reducing shipping times and costs, especially beneficial for international markets. Merchants also commend the responsive customer support, competitive pricing, and extensive design options for personalization. Additionally, the app's commitment to sustainability aligns well with merchants' brand values, contributing positively to business growth and customer satisfaction.

June 3, 2022

I love this app, work perfectly , customer service is excellent, product quality is excellent, my customer is happy with her ordered, fast shipping ..what not to like ..keep up the good work Gelato

designedbyleela
Canada
25 days using the app
Gelato replied June 8, 2022

Hi Leela, thanks for your review! We're glad to hear that our app integration is working well and that our products/service are excellent. Our team is here 24/7 to support your growth. Kind regards, Kyle

March 1, 2022

Once I worked out how to use the app it becomes very easy. Gelato takes care of all the printing and shipping a fantastic service and the integration with my Shopify store make life much simpler.

artfulcasual
Ireland
22 days using the app
Gelato replied March 2, 2022

Hi, thanks for reviewing! We're glad our integration helps you optimize your business and that you're happy with our service. Do feel free to reach out if you ever need support with anything. Kind regards, Adeline

May 1, 2022

I use this app to help create most of my products. It is easy to use and the support has been amazing so far.

Stand Out Nation
United Kingdom
22 days using the app
Gelato replied May 2, 2022

Hi, it's amazing to hear you are enjoying our integration! We're happy to support you anytime you may need us. Thanks for your review! Kind regards, Adeline

September 11, 2023

Seamless integration is the key to happiness

MerchByToolemera
United States
20 days using the app
Gelato replied September 13, 2023

Hello,

Absolutely! A seamless integration with Shopify can significantly streamline operations and make managing your store much more efficient. It's great to hear that you're finding this aspect of Gelato beneficial. If you have any other feedback or questions, feel free to share!

Best,
Bartosz
Gelato Support Team

November 4, 2022

So far so good! I've only used it for calendars but they were all shipped out fast and customers are pleased! Hurrah! Thanks so much guys.

Emily Hare
United Kingdom
18 days using the app
Gelato replied November 4, 2022

Hello Emily,

Thank you for your review.

We're happy to hear that your first orders went well, calendars are a great choice in the end of the year, and we're looking forward to see you selling even more of them, as the New Year is coming soon!

By the way, have you looked into Gelato+ subscription?
This one allows you to save 30% of shipping costs, so you can offer even more competitive prices to your customers:
https://www.gelato.com/en-US/plus

If you need anything, let us know - we're available for you 24/7.

Thanks,
Bartosz

July 13, 2023

Excellent in so many ways yet easy to use!
I'd recommend Gelato for print on demand.
It ticks so many boxes!

3rd Day
United Kingdom
17 days using the app
Gelato replied July 16, 2023

Hi there,

Thank you for your positive feedback! We're glad to hear that our Shopify integration is easy to use, and allows for a great POD experience with us. If you have any questions, please don't hesitate to reach out to our support team for assistance - we're available 24/7.

Kind regards,
Kyle

December 15, 2020

Easy to handle app to sell their goods in your shop and to automate your orders. Great support, good quality, and the mindset to improve their and your business with innovation and communication. Until now no problems about rejected orders or late shipping.

Kartenhandlung Rothert
Germany
13 days using the app
Gelato replied December 15, 2020

Thank you for your kind words! The team and I are excited to continue to work and develop together with you. Continue to send your feedback and ideas as it will make us provide an even better service.

All the best,
Styrbjörn
Product Manager

Edited September 7, 2020

Very nice App fast Shipping and very high Quality and my customer they are very happy thank you very much.

Mugs Pup
Switzerland
13 days using the app
Gelato replied September 8, 2020

Hi,

Thanks for taking the time to share your feedback with us!

We are so glad to be contributing to making your customers happy.

Please do not hesitate to reach out if there is anything we can do to further support your growth.

Thanks!
Achille

Achille Mileto
Head of Customer Advocacy
Gelato API

July 6, 2020

Great app, service and concept. The team is amazingly helpful and communicate quickly. We're so excited about printing locally around the world! This company is really helping us grow. The app makes it truely easy as all orders are synced, and we can just add new products ourselves. Highly recommended.

Your Film Poster
Netherlands
12 days using the app
Gelato replied August 11, 2020

Hi,

Thank you for the very energizing feedback! It will help us build an even better product to support your business globally.

If there is anything else we can do to support you please do not hesitate to reach out directly.

Best regards,

Achille Mileto
Head of Customer Advocacy
Gelato API

August 26, 2023

The integration was all automatic and everything is easy to use or learn. Shipping from the team at Gelato is also great in my experience so far

Generis Designs
United Kingdom
11 days using the app
Gelato replied August 28, 2023

Hello,

We're glad to hear that you've found our integration seamless and the platform easy to navigate. Our commitment to providing a smooth experience from integration to shipping is at the heart of our service. If you ever have more questions or need assistance, don't hesitate to reach out.

Your satisfaction is our priority,
Bartosz
Gelato Support Team