Reviews (1,145)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, high-quality products with vibrant colors, and premium materials. Its global network of print partners helps reduce shipping times and costs, enhancing worldwide customer reach. The responsive customer support, seamless Shopify integration, competitive pricing, and eco-friendly options like local production and FSC-certified materials are also highlighted. Customization features are particularly valued for personalizing products to customer preferences.
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Toll und übersichtlich
Hallo,
Vielen Dank für die 5-Sterne-Bewertung! Wir freuen uns, dass Sie eine positive Erfahrung gemacht haben.
Viele Grüße,
Bart
Gelato Support Team
it was great!
Hi there,
Thank you for your 5-star rating! We’re glad to hear you had a great experience. If you ever need assistance, please don’t hesitate to reach out.
Best regards,
Bart
Gelato Support Team
penso che sia quasi perfetta.
Hello,
Thank you for the 5-star rating. Your support means a lot to us, and we’re glad to know you’re satisfied with Gelato.
If there’s anything we can assist you with, please don’t hesitate to reach out.
Kind regards,
Michal
Gelato Support Team
It's simple. It works!
Hi there,
Thank you for your feedback! We're glad to hear that everything is working smoothly for you. If you need any assistance, feel free to reach out!
Best regards,
Bart
Gelato Support Team
Good Nice
Hi there,
Thank you for the 5-star rating! We're glad to hear you're having a positive experience. If you ever need assistance, feel free to get in touch!
Best regards,
Bart
Gelato Support Team
Simple, easy, straight forward.
Hi there,
Thank you for your feedback! We’re glad to hear you find Gelato easy to work with. If you ever need assistance, we’re here to help.
Kind regards,
Bart
Gelato Support Team
If you're looking for a print-on-demand platform with a global presence, Gelato is an excellent choice. Their extensive network of production facilities ensures fast production and shipping times. Their customer service is both responsive and helpful. But what truly sets Gelato apart is its exceptional print quality – it's simply top-notch.
Hello,
Thank you for your kind review! We're glad to hear that you're satisfied with the quality of our services. It's also wonderful to know that our print quality has met your expectations.
If you ever need further assistance, we're here to help.
Best regards,
Andrzej
Gelato Support Team
Nice products but the automatic availability update doesn't work on a reliable basis. So it might be that you sold tons of shirts over the weekend and monday they cancel all orders. No reimbursement on your loss. No proactive or realtime info that something is out of stock.
Could be so easy.
Customer service is rather quick but can't help, cause they have no insights on availability.
Hi there,
Thank you for sharing your experience with us. We’re sorry to hear about the order cancellations due to availability issues. We understand the importance of accurate stock information and acknowledge that we fell short in this instance.
The cancellations occurred because of a delay in updating stock information from our print partner, which impacted your orders. I’ve reached out to you directly to address these concerns and discuss the situation further. We’re working to enhance our processes to prevent similar issues in the future. If you need any further assistance, please feel free to contact us.
Best regards,
Bart
Gelato Support Team
La commande était de 249,70€ alors que ma facture est de 354€ j'ai voulu faire réclamation mais rien ne marche ça ne répond pas
Arnaque total
Bonjour,
Merci d'avoir attiré notre attention sur ce problème. Nous sommes désolés d'apprendre que vous avez rencontré un problème de remise. Nous vous avons contacté directement pour vous aider à résoudre ce problème et nous assurer que la remise est appliquée correctement.
Vos commentaires sont importants pour nous et nous sommes là pour arranger les choses. Si vous avez besoin d'autre chose, n'hésitez pas à nous contacter.
Cordialement,
Bart
Gelato Support Team
Set up my framed canvas product, went to order a sample product only to find out the next day that it is out of stock and there is no information about when it will be back in stock.
Hello,
Thank you for your 5-star review! We’re happy to know you’re enjoying your experience with Gelato. If you ever need assistance, we’re here to help.
Best regards,
Michal
Gelato Support Team