Reviews (1,095)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.

February 18, 2022

Great company to work with, dispatched my last personalized order within 2 days. Very impressed. Can not wait for them to add more products to their already great collection.

Zaphoot
Australia
3 months using the app
Gelato replied February 21, 2022

Hi, thanks for your review. It's great to hear you are impressed with our speed and catalog! Do reach out anytime you need our support. We're here for you 24/7. Kind regards, Adeline

May 21, 2023

einfache

Liviashoppi_ng
Germany
3 months using the app
Gelato replied May 23, 2023

Vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie die Einfachheit von Gelato schätzen. Unsere Plattform wurde entwickelt, um die Prozesse so einfach und benutzerfreundlich wie möglich zu gestalten, damit Sie sich auf das Wichtigste konzentrieren können: Ihr Geschäft. Wenn Sie weitere Fragen haben oder Unterstützung benötigen, stehen wir Ihnen gerne zur Verfügung. Vielen Dank für Ihre Unterstützung, und wir freuen uns darauf, Ihnen auch in Zukunft zu dienen!

August 15, 2023

Shopify and Gelato - the dream team! Couldn't do without it! <3 Thank you for all you do and the very prompt service and excellent customer service!

THE KING'S MANIFEST
Switzerland
3 months using the app
Gelato replied August 17, 2023

Hello,

Thank you for your wonderful feedback! We're thrilled to be a part of your dream team with Shopify. Your support means the world to us! If you ever have more to share or need assistance, know that we're here to help.

Here's to many more successful ventures together,
Bartosz
Gelato Support Team

August 7, 2023

its just good iffifiifififiifiififiifiifiiifiifiififiifififiofioffififiififiifiiififiifififiifififififi

Trykkleif
Norway
3 months using the app
Gelato replied August 8, 2023

Hi there,

We're delighted to hear that you're satisfied with our platform.
At Gelato, your satisfaction is our top priority, so we appreciate your positive feedback.

Should you have any questions or need assistance in the future, please don't hesitate to reach out - we're available 24/7.

Kind regards,
Kyle

January 25, 2022

Ich benutze gelato.com jetzt seit ein paar Monaten und ich muss sagen, dass es eine der besten Entscheidungen war, die ich getroffen habe. Die Druckqualität ist ausgezeichnet, der Kundenservice ist großartig und die App selbst wurde mit großartigem Kundensupport perfekt abgestimmt. Ich würde diese App jedem empfehlen.

Printree.ch
Switzerland
3 months using the app
Gelato replied January 26, 2022

Hallo, vielen Dank für Ihre Bewertung. Wir freuen uns zu hören, dass Sie mit der Druckqualität und dem Support von Gelato zufrieden sind! Unser Team ist rund um die Uhr für Sie da, wenn Sie etwas brauchen. Mit freundlichen Grüßen, Adeline

May 28, 2022

Ottima, sincronizzazione. Per ora non ho avuto problemi. Facilità d'uso dopo aver visto i video tutorial.

boomcolor
Italy
3 months using the app
Gelato replied May 30, 2022

Ciao! Grazie per la tua recensione! Siamo felici di sapere che il nostro centro di assistenza e integrazione funziona bene. Se hai bisogno di aiuto o hai domande, il nostro team di supporto è sempre qui per supportarti. Cordiali saluti, Kyle

November 17, 2021

Very happy with Gelato. Customer support is great and the website (hub) is easy to use. I would like the mock-ups to have a bit more variety. But I am currently using other services for this :)

Egillustrerer
Norway
3 months using the app
Gelato replied November 17, 2021

Hello and thank you for your review. We're thrilled to hear that you are enjoying our platform and support. Do know that we are working to provide more mock-ups for our customers in the near future. We're always here 24/7 whenever you need help! Kind regards, Adeline

Edited November 24, 2023

It takes a bit of getting used but once you have the hang of it you're all good. Very powerful functionality.

Our Little Bazaar
Australia
3 months using the app
Gelato replied November 13, 2023

Hello,

Thank you for sharing your experience! Adapting to a new platform can indeed take some time, but it's great to hear that you find Gelato intuitive. If you ever have specific questions or need assistance as you continue using the platform, feel free to reach out.

Happy selling,
Bartosz
Gelato Support Team

April 10, 2023

veryyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy good and useful 10/10

NovaAttire
Ireland
3 months using the app
Gelato replied April 11, 2023

Hello,

Thank you for sharing your positive feedback about Gelato!
We are glad to hear that you find our service very good and useful, and we appreciate your enthusiasm.

If you have any further feedback or suggestions for us, please feel free to share them. We are always striving to improve our service and provide the best experience possible for our users.

Thank you,
Bartosz
Gelato Support Team

August 31, 2023

EVERYTHING IS NICE! Especially the Customer Support!

Spulls
Vietnam
3 months using the app
Gelato replied September 3, 2023

Hi,

Thank you for your review.

I'm so glad to hear that you had a great experience with Gelato. The team at Gelato takes pride in providing excellent customer support, so it's wonderful that you found them to be helpful. We always go above and beyond to assist our customers. If there's anything else you need assistance with, feel free to ask.

Best regards,

Michal
Gelato Support Team