Reviews (1,095)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.

September 15, 2023

Gelato was able to help me in starting a new clothing company with ease. It is fast easy and efficient. They're quality of their print is great and so is the shirt quality. Their fulfillment time is great and it keeps customers happy.

Royal Ethereal Attire
United States
3 months using the app
Gelato replied September 17, 2023

Hello there,

Thank you so much for taking the time to share your positive experience with our integration!

We're happy to hear that we could assist you in launching your new clothing company smoothly. Our team takes pride in providing a fast, easy, and efficient platform for our customers.

We're delighted that you're satisfied with the quality of our prints and shirts. Ensuring top-notch quality is a priority for us.

If you ever need any assistance or have further feedback, please don't hesitate to reach out to us. Thank you again for choosing Gelato!

Kind regards,

Michal
Gelato Support Team

November 14, 2023

Easy and efficient.

FashionPals
United States
3 months using the app
Gelato replied November 16, 2023

Hello,

Thank you for the review! Our Team is available 24/7 if you even need assistance.

Best regards,
Bartosz
Gelato Support Team

January 31, 2022

love the service and the ease of use. Product arrived on time - perfect - could not be happier. Great stuff !!

PIT LANE
Australia
3 months using the app
Gelato replied February 1, 2022

Hi, thanks for your review! We're glad you're happy with our platform and speed. Feel free to reach out to our team anytime you need support! Kind regards, Adeline

Edited May 11, 2021

Very impressed so far. We have integrated Gelato with our Shopify store and the process was straight forward. Uploading products is very easy and quick. We've worked with all the well known print on demand providers including Printful, Printify, Inkthreadable etc. and they all have their strengths. However we really like everything we've read and researched regarding Gelato and are confident of their capabilities. We have also tried some sample products, which we were very pleased with.

The Mug Mine
United Kingdom
3 months using the app
Gelato replied May 11, 2021

Hi,

Thank you for choosing Gelato as your print on demand partner!

We are constantly launching new products (tote bags just came in) and new local production markets (Greece and Malaysia were just added to our network) to support you and your business with a solution that is faster, smarter, and greener.

Let us know if you have any additional feedback. Looking forward to supporting your business!

Best,
Achille

Achille Mileto
Head of Customer Advocacy
Gelato

January 21, 2021

We are really happy with Gelato, it totally changed the ballgame for us to be able to sell printed products globally that are produced locally. Great products, customer service and over all functionality. Highly recommended!

Johan Egerkrans Shop
Sweden
3 months using the app
Gelato replied January 21, 2021

Hi,

Thank you for your review. It is very energizing to see that all the work we have invested in building this global print-on-demand platform is now translating into value for you and your customers.

Looking forward to supporting your business and growing together. Please always feel free to reach out directly to me if you have any questions or new ideas.

Best,
Achille

Achille Mileto
Head of Customer Advocacy
Gelato

March 16, 2023

A super slick integration. Great support when I had an issue with the order not being processed automatically (user error-nothing to do with Gelato). Very happy so far!

Suspicious Bitchous
United Kingdom
3 months using the app
Gelato replied March 17, 2023

Hello,

Thank you for sharing your positive experience with Gelato! We're thrilled to hear that our integration with your platform went smoothly and that our support team was able to assist you quickly and effectively when you encountered an issue.

We appreciate your business and look forward to serving you in the future,
Bartosz
Gelato Support Team

November 17, 2022

I'm using Gelato to kickstart my idea of on demand T-shirt printing business. So far, I am very satisfied.

Ai Mantra
Netherlands
3 months using the app
Gelato replied November 18, 2022

Hello,

Thank you for the review!

Great to hear we can be a part of this journey.

Apparel and t-shirts are a great choice, and we also have a limited time offer that may be interesting for you.
If you subscribe now to Gelato+, you will get free shipping on all apparel orders over $25 in Europe, and in the US until the end of year - at no additional cost:
https://www.gelato.com/en-US/plus

In case you'd need any help setting up your Shopify store, our team is available for you 24/7.

Thanks,
Bartosz

November 24, 2022

app molto facile da usare, veloce e comoda, utile , semplice . App ben fatta , che ti permette di sbizzarrirti come vuoi...

immashop
Italy
3 months using the app
Gelato replied November 24, 2022

Salve,

Grazie per la recensione.

Siamo lieti di sapere che l'app funziona bene per voi e ci auguriamo di vedere la vostra attività crescere con noi.

Nel caso in cui avesse bisogno di qualcosa, il nostro team di assistenza è disponibile 24 ore su 24, 7 giorni su 7.

Grazie,
Bartosz

November 11, 2023

perfectamundo !!! gelato should win an award for best business model. i am hoping for big things to come in 2024 for gelato and their customers worldwide. SPACEJET STUDIO director henri dowd was fortunate to discover gelato and this amazing pod cybernetic direct to garment process which is just perfect for artist. gelato puts the life back into creative ecommerce. thankyou genius at work.

SPACEJET STUDIO
Australia
3 months using the app
Gelato replied November 13, 2023

Hello,

Thank you so much for your incredibly positive feedback! We're thrilled to be part of your creative journey at SPACEJET STUDIO. It's our aim to provide innovative and efficient solutions for artists and businesses, and your support means the world to us. Here's to a fantastic 2024 filled with creativity, success, and many more amazing creations. If there's ever anything you need or want to share, feel free to reach out.

Wishing you continued success and inspiration,
Bartosz
Gelato Support Team

November 10, 2023

He hecho un primer pedido para ver la calidad y los tiempos de entrega antes de lanzar mi tienda, y he obtenido una taza de muy buena calidad en tan solo tres días. Así que de momento muy contenta.

My Little World
Spain
3 months using the app
Gelato replied November 13, 2023

¡Nos alegra saber que estás contenta con tu primer pedido y la calidad de la taza! Entendemos lo importante que es la calidad del producto y los tiempos de entrega, especialmente al comenzar una tienda. Si tienes más preguntas o necesitas asistencia mientras lanzas tu tienda, estamos aquí para ayudarte. ¡Éxito con tu nueva tienda y esperamos que sea un gran éxito!