Reviews (1,160)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this print-on-demand app for its user-friendly interface, high-quality products like t-shirts and phone cases, and efficient global print network that reduces shipping times and costs. They praise the responsive customer support, seamless Shopify integration, competitive pricing with no upfront costs, and customization options. The use of eco-friendly materials like FSC-certified products also receives positive feedback, enhancing customer satisfaction and business growth.
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Gelato is a game changer! I switched from Printify to Gelato and it was the best decision I could have made. During holiday season, posters were almost always printed and shipped in 2 days or less. Their semi-gloss posters are of fantastic quality, really bright vibrant colors. They also have phenomenal customer support - a customer recently received an order and accidentally tore the poster upon opening it, and they sent a full refund so I could reorder. I am currently setting up with API, it is a very pain free process compared to Printify. Thank you Gelato!
Hi and thank you for your kind words about our speed, customer service, and products. We're honored you've switched over to Gelato to support your business and we're happy to support you 24/7 - whenever you need us! Happy holidays and kind regards, Adeline
Amazing company which has a very great team! They take the time to help you growing and optimising your business. And I'm not even talking about their absolute great customer support which helps you within a couple of minutes. A special thanks to Styrbjörn, Achille, Miguel and the whole customer support team for helping us. Keep the good things up! ❤️
It is very energizing to read your review! Thank you for the feedback on our customer support team - I will forward this to our agents as well as to Styrbjörn and Miguel. Looking forward to supporting your business growth! Best, Achille
extremely user friendly, easy for anyone new to use. I recommend using Gelato for any printing needs. The website is fantastic to integrate into any store.
Thank you very much for your review! We are happy to hear that you've found Gelato and our integration easy to use. We've got even more great features and products coming up soon that we're excited to share in the upcoming weeks. As you grow, remember that we're here for you 24/7.
Best wishes,
Alyssa Rivera
Customer Service Director
Great
Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bartosz
Gelato Support Team
I love your user-friendly design tools and efficient order processing. You provide valuable customer service and address any issues with items needing to be printed correctly. I admire how Gelato handles potential hiccups in the printing process, ensuring a positive outcome for you and your customers.
Hello,
We truly appreciate your kind words and support! It's fantastic to hear that you're loving Gelato's user-friendly design tools and efficient order processing. We're committed to providing top-notch customer service and ensuring that your experience with us is smooth and hassle-free. If you ever encounter any issues, know that we're here to address them promptly and make sure the final product meets your expectations.
Thank you for choosing Gelato, and we're excited to continue supporting your business,
Bartosz
Gelato Support Team
I used this app really good. Enjoy custom Designing all. good printing. fast shipping. Customer's good feedback also.
Hi, thanks for your review! We're glad to hear you enjoy using Gelato. In case you need anything from us, we're available 24/7. Kind regards, Bartosz
It signs me out sometimes, but otherwise seamless. Great app! Great service overall! Highly recommend!
Hello,
Thank you for your recommendation! We appreciate your positive feedback. If you encounter any issues, including the sign-out problem, feel free to reach out to our support team. We're here to assist you and ensure you have a smooth experience with Gelato.
We value your business and look forward to continuing to serve you,
Bartosz
Gelato Support Team
I use the Gelato app daily, as my sole POD dropshipper for both my Etsy store and my Shopify dot com. I think Gelato is excellent: it works quickly, smoothly, effectively, and efficiently; I've had zero interest in looking into any other service. The mobile app is great, in some cases quicker and more effective than the desktop app (in approving orders, for example). The role that Gelato has played in magnifying the reach and breadth of my side-hustle can't be over-stated: it opened up the entire world to my products, substantially deepened my product line into frames, canvas, mugs, and t-shirts, and I regularly get compliments from many of my customers (some of whom are in far-flung locations like Perth, Australia) at how fast the service is, and how thorough the packaging is (a reflection on how Gelato chooses its international partners).
My customer dissatisfaction rate is about 2%, but my satisfaction rate with how my dissatisfied customer issues have been addressed and resolved is 100%. Customer service reaction time is extremely quick, and clearly devoted to over-delivering solutions.
Naturally the numbers have to make sense for your business, but I'm a Gelato Gold+ subscriber and that continues to stand as the easily the best ROI I've seen - absolute no-brainer. I recommend it without reservation.
Hi there,
Thank you very much for taking the time to write this detailed review. We are very happy to hear that you've found our platform reliable and easy to use.
At Gelato, we strive to offer a wide range of high-quality products that can be produced locally around the world, and delivered sustainably. It's great to hear that we could support you via the growth of products and geographical regions, while your customers have noted the fast delivery.
We continue to work on making our integrations better each week, and also on releasing new features that will help you further grow your business.
Should there be anything needed our Customer Service team can be reached 24/7, and we are always passing on feedback so we can further improve our services.
Thank you for choosing Gelato!
Kind Regards,
Kyle
I use this to preview my shop and also make minor purchases to check the system is functioning correctly -
Thanks for your review! Please reach out if you need any help. We're here 24/7 to support. Kind regards, Adeline
it is a really quality Mug and very fast shipping the printing color was very good I wish I can add the photo
Hi,
Thank you for your review.
We are humbled and glad that you and your customers are satisfied with the quality of our products and the fast shipping :-)
Should you have any questions we are always happy to help!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato