Reviews (543)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and seamless Shopify integration, enhancing product management. They praise the high-quality products with vibrant prints and premium materials, facilitated by a global network of local printers that speed up delivery and cut costs. The responsive customer support, customization options, eco-friendly practices, and competitive pricing without upfront costs are also highlighted, leading to increased customer satisfaction and positive business impact.
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Gelato has been a game-changer for my print-on-demand business. The platform is incredibly user-friendly, making it easy to create, customize, and manage products. The variety of high-quality materials and printing options ensures my customers receive premium products, from art prints to apparel.
What sets Gelato apart is its global production network, which means faster delivery times and reduced shipping costs for customers worldwide. I also appreciate the eco-friendly focus, like local production and FSC-certified materials, aligning perfectly with my brand's sustainability goals.
Their customer support is responsive and helpful, addressing any issues promptly. The integration with e-commerce platforms like Shopify is seamless, saving time and reducing manual work.
If you're looking for a reliable and efficient print-on-demand solution with top-notch quality, Gelato is an excellent choice. It has allowed me to scale my business and provide an exceptional experience for my customers. Highly recommend!
Gelato's prices and platform seem nice enough and they came highly recommended to me. Prices are fine but their customer service seems a miss and fulfillment/delivery times are way off and inconsistent (1 order took almost 4 weeks from order to delivery). I had them on my store, a long order fulfillment and poor customer service resulted in my removing them from my store. I cannot recommend them.
I set up a number of design templates, placed a sample order, and added the products to my store. Initially the sample order was broken up into multiple fulfillment locations and charged for each location, from that their initial discount was messed up and they charged about 15% more. They were quick to correct this issue and refunded the difference. Then fulfilment location 1 got their items to me quickly, location 2 took almost 4 weeks to deliver to me (2 weeks to print and almost 2 weeks in shipping time); estimated delivery time was 5-18 days. There was also an order placed through my store, same 5-18 day delivery time estimate, and it took 16 days to be delivered. The customer service blew me off, refused to acknowledge the slow fulfillment time from their fulfillment company, and just kept telling me to message them back in a few days if it didn't arrive (each time pushing further and further back).
Hi,
Thank you for taking the time to share your feedback. We deeply regret the issues you experienced with fulfillment and customer service, and we sincerely apologize for falling short of your expectations.
We have reached out to you via email to address your concerns and provide a resolution. Your feedback is incredibly important to us, and we are actively working to improve our processes to ensure more consistent fulfillment times and better communication.
Thank you for bringing this to our attention. We are committed to learning from this experience and making the necessary improvements to better serve you and our other customers in the future.
Best regards,
Michal
Gelato Support Team
I'm impressed. So many options.
Hi there,
Thank you so much for the fantastic 5-star review!
We're happy to hear that you're impressed and enjoying the wide range of options Gelato offers. Our team works hard to provide a seamless and flexible experience for creators like you, so your feedback truly means a lot.
If you ever need assistance or have questions as you grow your store, feel free to reach out — we’re always here to help.
Best regards,
Michal
Gelato Support Team
Excellent Customer Service and support for specialised queries. They are growing at a mass scale so bugs are to expected but from my experience issues are about 5% of all orders. Divine is simply the best
Hello,
Thank you so much for your 5-star review and thoughtful feedback. We’re delighted to hear that our customer service and support for specialized queries have met your expectations. As we continue to grow, we truly appreciate your understanding that occasional issues can arise—your feedback helps us improve every day.
We’re especially pleased to know you’ve had such a positive experience with Divine. She’s an invaluable part of our team, and your recognition means a great deal to her and to all of us. Thank you for your trust and for being part of our journey.
Best regards,
Michal
Gelato Support Team
I LOVE HOW EASY THIS PROCESS IS
Hello,
Thanks for the great review! We're happy to hear everything has been simple to set up and use. If you ever need anything or have questions, just reach out — we're here to help.
Best regards,
Bart
Gelato Support Team
Nice products but the automatic availability update doesn't work on a reliable basis. So it might be that you sold tons of shirts over the weekend and monday they cancel all orders. No reimbursement on your loss. No proactive or realtime info that something is out of stock.
Could be so easy.
Customer service is rather quick but can't help, cause they have no insights on availability.
Hi there,
Thank you for sharing your experience with us. We’re sorry to hear about the order cancellations due to availability issues. We understand the importance of accurate stock information and acknowledge that we fell short in this instance.
The cancellations occurred because of a delay in updating stock information from our print partner, which impacted your orders. I’ve reached out to you directly to address these concerns and discuss the situation further. We’re working to enhance our processes to prevent similar issues in the future. If you need any further assistance, please feel free to contact us.
Best regards,
Bart
Gelato Support Team
I’ve been using the Gelato app, and it’s been an incredibly easy and fun experience. The interface is super user-friendly, making it simple to navigate and get tasks done quickly. What really sets Gelato apart is how intuitive the features are—it’s designed for anyone to pick up and start using, whether you're tech-savvy or not. Plus, it adds a layer of creativity and flexibility to my work. I’d highly recommend trying it out if you’re looking for an app that simplifies your workflow and keeps things enjoyable!
Hi there,
Thank you for sharing your detailed experience with Gelato! We’re thrilled to hear that you find the app both user-friendly and enjoyable to use. It's great to know that our features are helping to streamline your workflow while adding creativity and flexibility to your projects. Your recommendation means a lot to us, and we’re here to support you whenever you need it!
Kind regards,
Bart
Gelato Support Team
I like how I can create or upload images here for my POD mugs. The customer service always responds to my inquiries. The delivery is also fast like when I ordered a test product of my mug. Kudos!
Hello,
Thank you for your kind words! We’re happy to hear everything is going smoothly, from creation to delivery. If you ever need anything, feel free to get in touch—we’re always here to help.
Best regards,
Andrzej
Gelato Support Team
Great!!
Hi,
Thank you for your 5-star review! We're glad to hear everything is going smoothly. If you ever have questions or need assistance, don't hesitate to get in touch—we’re here to support you.
Best regards,
Michal
Gelato Support Team
I've only had issues with this app to send products to Finland. People haven't got any info when package have arrived and when ordering samples to Estonia they all got lost at the first try. I needed to uninstall since at least to Finland and especially to Estonia this is not usable. Customer service has been helpfull and app itself works. So maybe some other country it's fine but for me no.
Hi there,
Thank you for sharing your experience with us. We’re sorry to hear about the delivery issues to Finland and Estonia. After reviewing the affected orders, we found that phone numbers were not provided, so customers weren’t notified about their packages and were unable to collect them from the pick-up points in time.
I’ve reached out to you directly with more details so we can discuss this further and find a solution. We appreciate your feedback and are always working to improve our processes. If you need any further assistance, our customer service team is here to help.
Kind regards,
Bart
Gelato Support Team