Gelato: Print on Demand

I like how I can create or upload images here for my POD mugs. The customer service always responds to my inquiries. The delivery is also fast like when I ordered a test product of my mug. Kudos!

Nice products but the automatic availability update doesn't work on a reliable basis. So it might be that you sold tons of shirts over the weekend and monday they cancel all orders. No reimbursement on your loss. No proactive or realtime info that something is out of stock.
Could be so easy.
Customer service is rather quick but can't help, cause they have no insights on availability.

I’ve been using the Gelato app, and it’s been an incredibly easy and fun experience. The interface is super user-friendly, making it simple to navigate and get tasks done quickly. What really sets Gelato apart is how intuitive the features are—it’s designed for anyone to pick up and start using, whether you're tech-savvy or not. Plus, it adds a layer of creativity and flexibility to my work. I’d highly recommend trying it out if you’re looking for an app that simplifies your workflow and keeps things enjoyable!

good quality and efficient and affordable delivery

I've only had issues with this app to send products to Finland. People haven't got any info when package have arrived and when ordering samples to Estonia they all got lost at the first try. I needed to uninstall since at least to Finland and especially to Estonia this is not usable. Customer service has been helpfull and app itself works. So maybe some other country it's fine but for me no.

So easy to use, prices are good, the guides are good and it makes it fun.

Unfortunately after 2 weeks of trying to resolve a problem with my store, I am giving up to find a new merch supplier and will need to refund my customers.
I've not had any real attempt to resolve my problem as far as I can tell. I've had at least 5 or 6 emails saying sorry it is taking so long after I needed to reach out for follow-up, but nothing else. It's disappointing because it seems the majority of users have had good experiences with this app and it seems to have great products, but unfortunately I will never be able to experience them it seems.

If you value your time, stay away.
Pros: Good user interface, option to add personalized products, customer care team available 24/7, and chats are responded to within minutes
Cons: Everything? Prices are defaulted to EU, so all time spent configuring prices for each variant will be erased and a random price shows up on your listing each time you save. So many glitches setting up the personalized products and no support. Staff are available 24/7 and respond to live chat within minutes but if you don't reply within 5 minutes, they will close the chat and mark it as resolved due to "inactivity" even if issue has not been resolved. You are expected to wait hours for them to respond if they tell you to wait, but as soon as they respond and you happen not to be online at that time, they will close chat within 5 minutes. Imagine waiting 12 hours or more for them to investigate then as soon as they respond they expect you to be online that second. When you go to their live chat with an issue and they say they will get back to you with an email, just lower your expectations as they will likely either never follow up, one sidedly mark issue as resolved, or blame the issue on your theme because they are perfect. because of their lack of accountability, I even sent them an organized bulleted list of the issues I'm having, as expected they said they'll get back to me via email and asked me to record screen of the issue even though I already wrote down all the details, still entertained them by recording my screen, no response. Crickets. Spent TWO WEEKS trying to set up one product, imagine that. I'm out. In conclusion. Their time is valuable, yours isn't.
Update: They said they'll follow up with an email and asked me for a screen recording of the issues despite having already organized them in a list for them, but i recorded my screen and sent them the video anyways. I emailed again to check if there's updates, they asked me to send them examples/screen recording again, then never responded again. The level of disrespect and lack of care for customers is appalling. Luckily I found a much more powerful customization app, uninstalling this joke rn, want my time back.
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Another update- Not to sound petty with this update but I reached out to them again to check in on their "resolution" and if they checked the screenshots and screen recordings they asked for, but they ghosted me. They don't even bother to respond. Ms Paulina, if you wanna work in customer service, then actually do know basic customer service etique like actually responding, following up and providing resolutions you promise. In conclusion, they are not reliable at all.

Simple clear and easy to use.

Rating: (5/5)

Exceptional Service and Quality – Highly Recommended!

I recently started using Gelato. Print on Demand for my Shopify store, and I couldn't be happier with the experience! From the seamless integration to the high-quality products, everything about this app has exceeded my expectations.

Outstanding Features.

1. Easy Integration. Setting up Gelato with my Shopify store was incredibly straightforward. The user-friendly interface made the process smooth and hassle-free.

2. High-Quality Products. The print quality on the t-shirts is fantastic. The colors are vibrant, and the material is top-notch, ensuring customer satisfaction.

3. Global Reach. Gelato’s extensive network of print partners means I can reach customers worldwide without worrying about long shipping times or high costs.

4. Responsive Support. The customer service team is prompt and helpful. They were quick to answer my queries and provided excellent support throughout.

5. Cost-Effective. Competitive pricing and no upfront costs make Gelato a great choice for small business owners. The profit margins are excellent, allowing me to grow my business sustainably.

Experience.

Since integrating Gelato into my store, I’ve seen a noticeable increase in customer satisfaction and positive reviews. The efficiency of the app has saved me countless hours, allowing me to focus on other aspects of my business. I highly recommend Gelato: Print on Demand to anyone looking to expand their product offerings with high-quality prints and reliable service.

Overall, Gelato has been a game-changer for my business, and I look forward to continuing our partnership. If you’re on the fence about trying it out, take the leap – you won’t be disappointed!