Reviews (1,161)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this print-on-demand app for its user-friendly interface, high-quality products like t-shirts and phone cases, and efficient global print network that reduces shipping times and costs. They praise the responsive customer support, seamless Shopify integration, competitive pricing with no upfront costs, and customization options. The use of eco-friendly materials like FSC-certified products also receives positive feedback, enhancing customer satisfaction and business growth.
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Really easy app to use, very competitive on pricing for a UK based store. Definitely worth a look, I changed my original suppler after hearing a podcast about this company, then doing my own research.
Hello,
That's fantastic to hear! We're glad you find Gelato easy to use and competitive on pricing for your UK-based store. If you ever need support or have any questions, feel free to reach out.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team
The app provides a lot of different features to customize your products and manage them. It is not perfect since it is very young, but for the past couple of weeks (ever since I started using it) it's grown so much so fast.
I got a sample of the thin canvas print and it's pretty good. I expect all of their other products to be of such quality.
Customer outreach is probably what makes Gelato stand out. I've had Alyssa reach out to me and book a 30min call to hear my feedback and help me out with any questions I had. I think it's great that the company is in such an early stage and that users like me can actually take part in shaping the different features and platform.
Hi,
Thank you for your review.
We are inspired by the many entrepreneurs, like you, who are using Gelato to start their business and we appreciate your feedback on making our platform even better!
As you noted, we are expanding our product portfolio and improving our software very rapidly. Just last week we launched wood canvases and brushed aluminum wall art. With this expansion we want to give you better and better cross-sell opportunities.
If you have any additional questions or feature requests please reach out. We welcome any input from our customers.
All the best,
Alyssa
Customer Success
He hecho un primer pedido para ver la calidad y los tiempos de entrega antes de lanzar mi tienda, y he obtenido una taza de muy buena calidad en tan solo tres días. Así que de momento muy contenta.
¡Nos alegra saber que estás contenta con tu primer pedido y la calidad de la taza! Entendemos lo importante que es la calidad del producto y los tiempos de entrega, especialmente al comenzar una tienda. Si tienes más preguntas o necesitas asistencia mientras lanzas tu tienda, estamos aquí para ayudarte. ¡Éxito con tu nueva tienda y esperamos que sea un gran éxito!
I love my Shopify/Gelato integration! It's helped me to quickly stock my art shop with quality stretched canvas prints of my digital art and original oil paintings at http://www.marcybrennan.com
Hello, thank you for the review.
Great to hear the integration works well, your shop looks ready to get its first sales!
Calendars are definitely a good choice in the current period, so we'll keep fingers crossed for your sales to sky-rocket 🚀
In case you'd need any support, we're here 24/7.
Thanks,
Bartosz
I LOVE IT!
Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bartosz
Gelato Support Team
Works great. And if it happens that any problem occurs, the support team is there to help! Great support!
Hello,
Thank you for your feedback! We're glad to hear that you're having a great experience using Gelato, and that our support team has been helpful in resolving any issues you've encountered.
We're always here to assist you, so please don't hesitate to reach out if you need any further assistance.
Thank you,
Bartosz
Gelato Support Team
Ottima sotto tutti i punti di vista fino ad ora
Siamo felici di sapere che la tua esperienza con Gelato sia stata positiva sotto tutti i punti di vista finora! Continua a sfruttare i nostri servizi e non esitare a contattarci se hai domande o hai bisogno di assistenza. Grazie per essere parte della community di Gelato!
great service
Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bartosz
Gelato Support Team
I'm very happy that I switched to Gelato, from another POD service. Gelato prints locally, which means fast delivery, no customs duty for customers (in most cases) and better tracking.
Hi,
Thank you so much for taking the time to write this review for our Shopify App.
We share the belief that printing locally in 30 countries worldwide is the best way forward for a quicker, more resilient and green customer experience!
Looking forward to supporting your business growth in the future!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
I did initially have some issues with Gelato orders, however Achille took the time to reach out and personally correct the problem and make sure that everything was resolved. Thanks Achille.
Hi,
Thank you for reconsidering and updating the review.
We truly appreciate the feedback you gave us to help us improve, and we are glad that everything is now resolved.
Should you have any additional feedback you can always reach out to me personally.
Looking forward to supporting your business and growing together.
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato