Reviews (1,162)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this print-on-demand app for its user-friendly interface, high-quality products like t-shirts and phone cases, and efficient global print network that reduces shipping times and costs. They praise the responsive customer support, seamless Shopify integration, competitive pricing with no upfront costs, and customization options. The use of eco-friendly materials like FSC-certified products also receives positive feedback, enhancing customer satisfaction and business growth.
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Best print on demand supplier and easy app to work
Hello,
We're delighted to hear that you consider Gelato the best print-on-demand supplier and find the app easy to work with! If you have any suggestions or specific aspects you appreciate about Gelato, feel free to share.
We're here to support your business success,
Bartosz
Gelato Support Team
I love this app, work perfectly , customer service is excellent, product quality is excellent, my customer is happy with her ordered, fast shipping ..what not to like ..keep up the good work Gelato
Hi Leela, thanks for your review! We're glad to hear that our app integration is working well and that our products/service are excellent. Our team is here 24/7 to support your growth. Kind regards, Kyle
Truly a new type of provider in shopify has come! Gelato has great direct and quick email support - which was valuable since my main need was printed books with rainforest photos I get in my explorations. I ordered a sample book I made and me and my family WERE IMPRESSED. It was like being in the forest. This is a wip and they are in contact with me about it. I am now looking at their other products. I was surprised about the founder statement - that they are a SOFTWARE company that improves and interfaces with thousands of print providers all over the world. This is awesome. My suggestions is to look closely at other POD's like printify, printful and gooten and get some ideas from their approach. Each has something unique and helpful - like in Printify I can copy a product and then edit into a new one by changing the image - good for a group of similar products! With this i choose a topic - like the pillows now in www.yunque.store - most are a template I copied since most are Hubble telescope images. Did all that in 2-3 hours - 18 new pillow products in the store! As an example for canvas they allow multiple sizes at the same times, and then tell you what sizes is the provided image a good fit. Normally i make 3 canvas sizes, this is one design vs making 3 separate designs for each canvas size. Most POD's have this feature. To finish 5-stars is a low score - your business deserves more!
Hi,
Thank you so much for your kind words - they mean a lot to us!
I have already passed your feedback along to our team to ensure they it is considered for future improvements.
Should you have any additional feedback you would like to share with us, please do not hesitate to reach out.
Looking forward to supporting your business expansion!
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
Gelato can be good, but it can also be very bad. I was having a great experience for the first week, then Gelato started cancelling orders without notice (Customer pays, Gelato prints, Gelato Cancels without reason). Shipping time takes about 14 days for most of our orders, unwarranted cancellations have spontaneously shown up, and the live chat support has been useless as well. I do not recommend this app, use printful or a more reputable company.
Hi,
Firstly, we are very sorry that you have experienced this problem. Thank you for your time on the phone to provide more details - we appreciate the feedback very much as it helps us to build a better service for you and all our customers. As we discussed, few of your recent orders are re-routed to a different production partner and we expect the order to be delivered soon. We will track and followup until the order is delivered.
Once again, thank you for your feedback and for helping us to improve.
Regards,
Kyle
Customer Service Manager
Gelato m'a permis de trouver ce que je ne parvenais pas à trouver avec d'autres applications d'impression à la demande de posters. Je livre à l'international et j'avais des difficultés à trouver une appli qui gère les cm et les pouces et qui puisse livrer dans le monde sans que les frais de port soient exorbitants comme c'est souvent le cas. J'ai trouvé cela avec Gelato. La qualité de leurs produits est vraiment excellente et j'apprécie autant le mat 200g que le semi gloss 200g. Du bon travail à des prix très très corrects. La livraison tient ses promesses et pour tester, je me suis fais livrer ce que je souhaite pour mes clients. 5 jours de la commande à la livraison au domicile... Au top. Une dernière remarque quant à l'assistance. Je n'en ai jamais connu d'aussi prévenante et rapide. Un immense merci à Achille qui m'a accompagné durant l'installation et les tests, merci pour sa réactivité et sa patience. Bref, j'ai mis du temps à trouver cette application et ce service d'impression et je ne suis pas prêt d'en changer... 5 Etoiles bien méritées et si je pouvais j'en ajouterai 5 de plus.
***FRENCH (TRANSLATION IN ENGLISH BELOW)***
Bonjour,
Vos paroles nous rendent très fiers et humbles. Nous sommes heureux que vous ayez décidé d’utiliser Gelato pour votre entreprise.
Je voudrais également vous remercier personnellement pour vos aimables paroles. Vos commentaires réguliers au cours des derniers jours ont été extrêmement importants pour mieux développer notre application et nos services.
N’hésitez pas à nous contacter s’il y a autre chose avec laquelle nous pouvons vous aider.
Merci!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
***ENGLISH***
Hi,
Your words make us very proud and humbled. We are glad you have decided to use Gelato to support your business.
I would also like to thank you personally for the kind words. Your continuous feedback during the past days has been incredibly important to develop our app and services even more.
Please do not hesitate to get in touch if there is anything else we can support you with.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
I Love it, the perfect amount of options and everything works Great!!
Hello,
We're delighted to hear that you love Gelato! Providing a seamless experience and a variety of options is what we strive for. If you ever have more feedback or need assistance with anything, don't hesitate to reach out.
We appreciate your support, and happy creating,
Bartosz
Gelato Support Team
The inventory and fulfillment system could use some improvement. There were lots of issues with delay due to restocking and inaccurate syncing of inventory shown on platform vs. actual inventory in-house. It seems like there are also communication issues with the print stations, it often takes days, sometimes took more than a week just to track down the status of an order. Customer service has also been very unreliable as 50% of the time will not follow through with action even if they made the promise in the chat/over email. I literally have to follow up on a daily basis to get the update I need.
Hi,
First and foremost, it is very sad to read this. We are sorry about the out-of-stock situation and how it affected your business.
We've reached out to you on the phone but weren’t able to connect. We have shared our direct contact information to discuss your feedback in more detail - feel free to reach out anytime.
We launched frames last year and we now support 250 variants of frames and hangers across 32 countries - not an excuse, just an explanation. During this time, we have learned a lot about the global fulfillment of frames and how to improve stock management. We have now placed orders for larger volumes of our best-selling frames and added more print partners that can stock frames in each region. Finally, we are improving the accuracy of our stock inventory and adding more ways for you to keep up to date with any changes.
Additional information on stock status, including the expected stock replenishment date, can be found here: https://bit.ly/3kMeAw5
Finally, based on your feedback, we will review the communication flow in order to understand how that can be streamlined.
We are striving to improve our service every day, and I hope you'll give us the chance to earn your trust again.
Best,
Achille Mileto
Head of Customer Advocacy
Gelato
I placed three test orders on Monday, September 30th. Two canvas and one framed print. The company gave me three free orders up to a certain dollar amount, so I thought I'd try it. The items arrived on Saturday - lightning fast. I'll admit that I was skeptical since their canvas prints are considerably cheaper than my current supplier. But the print and durability are easily tied for the best canvas I've ever seen. I didn't give the app 5 stars because the framed print wasn't the best. The plexiglass was dirty, and it didn't seem durable like the canvas prints. Still, I'm extremely happy with my orders.
Hi,
Thank you so much for trying out our service and for taking the time to provide your feedback.
We are glad you are overall satisfied with your first orders but we would like to ensure we can do anything we can to improve further and give you a 5-star experience. If something is not perfect with your order, we are always very eager to know what that was to report it internally and improve in the future.
It would be great to know more about the framed print you received and what exactly was not up to your expectations.
Looking forward to supporting your business in the future!
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
Once I worked out how to use the app it becomes very easy. Gelato takes care of all the printing and shipping a fantastic service and the integration with my Shopify store make life much simpler.
Hi, thanks for reviewing! We're glad our integration helps you optimize your business and that you're happy with our service. Do feel free to reach out if you ever need support with anything. Kind regards, Adeline
I use this app to help create most of my products. It is easy to use and the support has been amazing so far.
Hi, it's amazing to hear you are enjoying our integration! We're happy to support you anytime you may need us. Thanks for your review! Kind regards, Adeline