Reviews (1,162)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this print-on-demand app for its user-friendly interface, high-quality products like t-shirts and phone cases, and efficient global print network that reduces shipping times and costs. They praise the responsive customer support, seamless Shopify integration, competitive pricing with no upfront costs, and customization options. The use of eco-friendly materials like FSC-certified products also receives positive feedback, enhancing customer satisfaction and business growth.

April 3, 2024

Easy to use, easy to understand. Fast delivery, etc. Recommended!

Trendspanarna.se
Sweden
12 days using the app
Gelato replied April 5, 2024

Hello,

Thank you for recommending Gelato! We're delighted to hear that you find our platform easy to use. If you ever have more feedback or need assistance, feel free to reach out.

Best regards,
Bart
Gelato Support Team

March 9, 2024

Très facile d'utilisation, beaucoup de produits et de possibilités, très réactifs et super qualité produits !

ThePrettyCase
France
14 days using the app
Gelato replied March 10, 2024

Bonjour,
Un grand merci pour vos éloges ! Nous sommes ravis d'apprendre que notre application Shopify vous offre une expérience très facile d'utilisation avec une variété de produits et de possibilités, et que vous appréciez notre réactivité ainsi que la qualité exceptionnelle de nos produits. Votre satisfaction est notre priorité absolue. Si vous avez d'autres commentaires ou des questions, n'hésitez pas à nous contacter. Nous sommes reconnaissants de votre confiance et sommes impatients de continuer à vous offrir des services de qualité.

Cordialement,

Michal
Gelato Support Team

May 11, 2024

The best POD app I've used for sure.

First-Class Gifts
United States
5 days using the app
Gelato replied May 13, 2024

Hello,

Thank you so much for your feedback! We're glad to hear you're enjoying our app. If you have any questions or need assistance, feel free to reach out.

Best regards,
Bart
Gelato Support Team

April 4, 2024

Productos de alta calidad, rapidez y acabado profesional. Lo recomiendo, teniendo en cuenta experiencias pasadas.

Cluckly Store
Spain
10 days using the app
Gelato replied April 5, 2024

Hola,

Agradecemos sinceramente tu positiva reseña sobre nuestra aplicación de Shopify. Nos complace saber que estás satisfecho/a con la calidad de nuestros productos, así como con la rapidez de nuestro servicio y el acabado profesional. Valoramos tu recomendación, y nos comprometemos a seguir manteniendo los altos estándares que nos caracterizan. Si necesitas ayuda adicional o tienes alguna pregunta, no dudes en contactarnos. Apreciamos tu confianza en Gelato y esperamos seguir siendo de ayuda en el futuro.

Saludos cordiales,

Michal
Gelato Support Team

February 21, 2024

Easy to use, great quality products.

CCIII Fine Art Prints
Ireland
13 days using the app
Gelato replied February 22, 2024

Hi there,

Thank you for your fantastic review! We appreciate the acknowledgment of our quality and the ease of use in our platform.

Should you ever require assistance or have any questions, please feel free to reach out - we're available 24/7.

Kind regards,
Kyle

February 18, 2021

I've been waiting for their technical team to help me with an issue for over a week and I'm constantly being told my request is being escalated. Good to know where their priorities lie.

Sketchd
New Zealand
14 days using the app
Gelato replied February 21, 2021

Hi
First of all I am sorry for not providing a faster public response. We have tried to come in contact with you but without success.
Our technical team has worked intensively and have now provided a solution for your issue. The detailed information was sent directly to you.
Our team and I are available anytime to provide immediate assistance if you need any further support.
Regards,
Pradeep
Head of Customer Success

June 13, 2024

so easy! Looks amazing - can't wait for my customers to purchase. easy process! thank you

ONLY FOR THE COOL KIDS
Australia
About 21 hours using the app
Gelato replied June 15, 2024

Hello,

Thank you for your feedback! It's fantastic to hear that you found Gelato easy to use. Ensuring our platform is straightforward and user-friendly is our top priority. If you have any questions or need further assistance, don't hesitate to reach out. We're here to support you every step of the way!

Kind regards,
Bart
Gelato Support Team

April 4, 2024

Eccezionale servizio! Ha funzionato bene dal primo momento. Configurazione facile e semplice anche per chi non sa nulla. Ottimizzazione del negozio rapida. Tutto molto facile e veloce.

MITAKPA
Italy
9 days using the app
Gelato replied April 5, 2024

Ciao,

Grazie per la tua positiva recensione sulla nostra app Shopify. Siamo lieti di sapere che il servizio ti abbia soddisfatto sin dal primo utilizzo e che la configurazione sia stata semplice anche per chi non ha conoscenze pregresse. La nostra priorità è garantire un'ottima esperienza agli utenti, e siamo felici di aver raggiunto il tuo apprezzamento in merito alla rapidità di ottimizzazione del negozio. Se hai bisogno di ulteriore assistenza o hai domande, non esitare a contattarci. Apprezziamo la tua fiducia in Gelato e speriamo di poterti assistere ancora in futuro.

Cordiali saluti,

Michal
Gelato Support Team

December 15, 2020

Easy to handle app to sell their goods in your shop and to automate your orders. Great support, good quality, and the mindset to improve their and your business with innovation and communication. Until now no problems about rejected orders or late shipping.

Kartenhandlung Rothert
Germany
13 days using the app
Gelato replied December 15, 2020

Thank you for your kind words! The team and I are excited to continue to work and develop together with you. Continue to send your feedback and ideas as it will make us provide an even better service.

All the best,
Styrbjörn
Product Manager

June 11, 2024

Parfait le meilleur que j'ai tester pour l'instant franchement je recommande

Modeye
France
1 day using the app
Gelato replied June 13, 2024

Bonjour,

Merci pour vos aimables paroles et votre recommandation! Nous sommes heureux d'apprendre que vous avez eu une excellente expérience avec nous. Si vous avez besoin d'aide, nous sommes là pour vous aider.

Sincèrement,
Bart
Gelato Support Team