Reviews (1,162)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this print-on-demand app for its user-friendly interface, high-quality products like t-shirts and phone cases, and efficient global print network that reduces shipping times and costs. They praise the responsive customer support, seamless Shopify integration, competitive pricing with no upfront costs, and customization options. The use of eco-friendly materials like FSC-certified products also receives positive feedback, enhancing customer satisfaction and business growth.
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I would recommend this app cause it really helps first timers like myself
Hi,
Thank you for your wonderful review! We're thrilled to hear that Gelato has been helpful for you as a first-time user. Your recommendation means a lot to us. If you have any questions or need further assistance, we're always here to help. Thank you for choosing Gelato.
Kind regards,
Michal
Gelato Support Team
Hello, I accidently transfered one of my product on your app and I can't find it anymore on my shopify store.
What is going on? Could you be nice enough to contact me and tell me why I can't get it back in my stock?
Hello,
My name is Bartosz, and I'm the Escalations Manager at Gelato.
We're sorry to hear you've faced an inconvenience while using the app.
I was able to identify your account, and reached out personally via email 3 times - however, I'm afraid I didn't receive reply.
Our system may sometimes work in unexpected way, especially in the beginning, when the platform is unknown and users need to spend time learning how to use and navigate within the platform. We strive to constantly improve ease of use, but in cases something is causing confusion - our Support Team is happy to assist you 24/7.
We hope that you will consider giving Gelato one more try, and we would be honoured to have a chance to make the bad experience up for you.
Thank you,
Bartosz
Gelato Support Team
Easy to create my designs so far and prices compare well to other sites.
Hello,
Thanks for sharing your thoughts! We're glad to hear that you've found our platform user-friendly and that our prices are competitive. If you ever need assistance or have any questions, feel free to reach out to us.
Best regards,
Bart
Gelato Support Team
Amazing App
Hello,
Thank you for your positive feedback! We're thrilled to hear that you find Gelato amazing. Providing a seamless experience for our users is our goal, and we're glad we could meet your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support.
Best regards,
Michal
Gelato Support Team
Super easy to use and I've already had my first sale. It took me less than an hour to upload a design I had on hand from a collection I had in 2016. I'm so happy to have found Gelato and I don't need to print a batch of tees for my brand!
Hello Tracey,
Thank you for sharing your experience with us! It's fantastic to hear that you found Gelato super easy to use and that you've already made your first sale. We're thrilled to have played a part in bringing your designs to life and helping your brand thrive. If you need further assistance, feel free to reach out.
We appreciate your recommendation,
Bart
Gelato Support Team
The product arrives quickly and is of excellent quality
Hi,
Thank you for taking the time to share your feedback! We're happy to hear that you're pleased with the speed of delivery and the quality of our products. Ensuring timely delivery and maintaining high-quality standards are core principles of our service, and we're glad to see that reflected in your experience. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Michal
Gelato Support Team
Gelato good company..just I try to open my small business..please help me growth my business.. and help Me for running my good business..thank you..my last chance for the this my online business...
Hi there,
Thanks for taking the time to leave this review. We have some tips and tricks to help grow your business in our Help Centre you may wish to check out: https://support.gelato.com/en/collections/8521533-tips-tricks
If there's anything else we can support with, please don't hesitate to reach out.
Best regards,
Kyle
EASY TO USE AND ACCESSIBLE
Hello,
Thank you for your feedback! We're glad to hear that you found our platform easy to use and accessible. If you have any questions or need assistance, feel free to reach out. We're here to ensure your experience remains excellent!
Best regards,
Bart
Gelato Support Team
Please lower your subscription costs on the mockup images. It's outrageous for me to pay $119 /month for images with people where at Printify, you can get them for free. Also, I wish you could have more options, especially in the sportswear. Like add athletic tank tops or something. The format of the customization is good though.
Hello,
Thank you for taking the time to share your feedback with us and for helping us to improve our platform and experience.
Regarding your concern about subscription costs, we understand your perspective and are constantly working to provide more value to our users. While our paid plans include a wider range of mockups, we also offer a selection of mockups on our free plan. We've noted your request for additional sportswear options like athletic tank tops as we continue to expand our product range to better suit your needs. If you have any further suggestions or questions, please don't hesitate to reach out.
Thank you for choosing Gelato,
Bart
Gelato Support Team
I would recommend because it makes it easy for me to design custom products.
Hello,
Thanks for recommending us! We're delighted to hear that designing products with Gelato has been easy for you. If you have any questions or need further assistance, feel free to reach out.
We're here to help,
Bart
Gelato Support Team