Reviews (1,162)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this print-on-demand app for its user-friendly interface, high-quality products like t-shirts and phone cases, and efficient global print network that reduces shipping times and costs. They praise the responsive customer support, seamless Shopify integration, competitive pricing with no upfront costs, and customization options. The use of eco-friendly materials like FSC-certified products also receives positive feedback, enhancing customer satisfaction and business growth.

September 24, 2022

I really enjoy Gelato's integration with Shopify. It make it really easy to manage the business with:
- automated fulfillments which can be configured to fulfil after x hours and has an option for manual fulfilments
- automatically sends updates on order to customers (e.g. shipping info)
- the ease of importing and syncing products with shopify One thing I'd recommend they improve is the quality of their mockups. On Gelato, they look alright, but when imported into shopify, they are something not as clear especially when zoomed in.

The Last Otakus
Canada
Gelato replied September 27, 2022

Hi, thanks for your review!

We're glad to hear you're satisfied with the integration.

Thank you also for your feedback and suggestions.
We're currently working on improving quality of mockups, and introducing more options is on our roadmap.

In case you need anything from us, we're available 24/7.
Kind regards, Bartosz

December 19, 2024

SAVED SVD
Spain
Over 1 year using the app
Gelato replied December 21, 2024

Hi there,

Thank you for the 5-star rating! We're delighted to know you're enjoying your experience with Gelato. Let us know if there's anything more we can do to support your success!

Best regards,
Bart
Gelato Support Team

January 7, 2025

The Sausage Dog Store
United Kingdom
About 1 year using the app
Gelato replied January 8, 2025

Hello,

Thank you for your 5-star review! We're glad you're having a positive experience with Gelato. If there's anything we can assist you with, feel free to reach out.

Andrzej
Gelato Support Team

November 26, 2024

Stall Engås
Norway
About 1 year using the app
Gelato replied November 28, 2024

Hei,

Tusen takk for din 5-stjerners vurdering. Vi setter stor pris på støtten din og er glade for at du er fornøyd med Gelato.

Ta gjerne kontakt dersom du trenger hjelp med noe.

Andrzej
Gelato Support Team

December 1, 2024

Fabian Palm
Germany
8 months using the app
Gelato replied December 3, 2024

Hello,

Thank you for the 5-star rating! We appreciate your support and are here to help whenever you need us.

Kind regards,
Bart
Gelato Support Team

November 12, 2024

LUSH VIEW PRINTS
United Kingdom
12 months using the app
Gelato replied November 14, 2024

Hello,

We’re grateful for your positive rating! If there’s ever anything we can do to help or improve your experience further, please feel free to reach out.

Kind regards,
Bart
Gelato Support Team

November 7, 2024

StampaCraft
Greece
About 1 year using the app
Gelato replied November 9, 2024

Hello,

Thank you for the 5-star rating! We appreciate your support and look forward to continuing to meet your needs.

Best regards,
Andrzej
Gelato Support Team

November 1, 2024

Warfare Media
United Kingdom
10 months using the app
Gelato replied November 2, 2024

Hi,

Thank you for the 5-star review! We're happy to hear that Gelato is meeting your expectations. If you ever have questions or need assistance, we’re here to help.

Best regards,

Michal
Gelato Support Team

December 21, 2024

The Sarah Shoppe
United States
3 months using the app
Gelato replied December 23, 2024

Hello,

Thank you for your review! We’re glad you’re finding Gelato helpful and look forward to supporting your continued success. If there’s anything we can do to enhance your experience, feel free to let us know!

Best regards,
Bart
Gelato Support Team

November 24, 2024

Petselfie
United Kingdom
3 months using the app
Gelato replied November 26, 2024

Hi there,

We appreciate your positive feedback! If you ever have questions or need assistance, don’t hesitate to reach out.

Kind regards,
Bart
Gelato Support Team