Reviews (515)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines the creation and management of print-on-demand products. It integrates well with Shopify, enhancing efficiency and reducing manual tasks. High-quality materials and diverse printing options are highlighted, alongside fast delivery through a global production network. The responsive customer support and eco-friendly practices, such as using local production and FSC-certified materials, also receive positive feedback.

February 23, 2025

Super Rapide efficace et de super qualité

Ma boutique
France
About 2 months using the app
Gelato replied February 24, 2025

Bonjour,

Merci pour votre retour positif. Nous sommes ravis que vous soyez satisfait de la rapidité, de l’efficacité et de la qualité de nos produits. Chez Gelato, nous nous engageons à offrir un service fiable et des impressions de haute qualité. Votre satisfaction est notre priorité. Nous espérons avoir le plaisir de vous accompagner dans vos prochains projets.

Cordialement,

Michal
Gelato Support Team

July 31, 2024

Gelato is a wonderful company to work with! They have been very supportive with helping me start and grow my print on demand business.

Brigz Tattoos
United States
Over 1 year using the app
Gelato replied August 2, 2024

Hi,

Thank you for your kind words! We're thrilled to hear that you find Gelato a wonderful company to work with.

Supporting you in starting and growing your print on demand business is our priority, and we're glad our efforts have been helpful.

If you have any further questions or need assistance, please don't hesitate to reach out.

Best regards,

Michal
Gelato Support Team

May 8, 2025

easiest setup I have found!!

Arkansas Blooms Creative Co.
United States
7 minutes using the app
Gelato replied May 10, 2025

Hi there,

Thanks for the great review! We're really glad to hear the setup was so easy—our goal is to make getting started as simple and seamless as possible. If you need any support along the way, we're here to help!

Best regards,
Bart
Gelato Support Team

December 4, 2024

Super einfache Integration und erstklassige Bedienbarkeit!

Die Integration von Gelato in Shopify hat meine Erwartungen übertroffen! Der Prozess ist kinderleicht und die Einrichtung war in wenigen Minuten erledigt.

Die Benutzeroberfläche ist intuitiv gestaltet, sodass selbst Einsteiger problemlos damit arbeiten können. Besonders beeindruckt bin ich von der nahtlosen Synchronisation. Neue Produkte werden sofort übertragen und Bestellungen laufen völlig automatisiert.

Gelato bietet zudem großartige Anpassungsmöglichkeiten für Print-on-Demand-Produkte und die Qualität der Ergebnisse überzeugt auf ganzer Linie. Der Support ist ebenfalls schnell und hilfsbereit.

Für alle, die ihr Print-on-Demand-Geschäft mit Shopify starten oder erweitern wollen, ist Gelato definitiv die perfekte Wahl!

SmartFamLife
Germany
6 days using the app
Gelato replied December 6, 2024

Guten tag,

Vielen Dank für Ihre Bewertung! Es ist schön zu hören, dass die Integration von Gelato mit Shopify und die Anpassungsoptionen Ihre Erwartungen übertroffen haben. Wir sind hier, um Ihnen beim Ausbau Ihres Geschäfts zu helfen – kontaktieren Sie uns jederzeit!

Mit freundlichen Grüßen,
Bart
Gelato Support Team

March 9, 2025

Easy to use. Full of Great Features!

It's Tee o'Clock
United States
About 3 hours using the app
Gelato replied March 11, 2025

Hi,

Thank you for your fantastic review! We're happy to hear that you find Gelato easy to use and packed with great features. Our team works hard to provide a seamless experience with powerful tools to help your business grow. If you ever have any questions or feedback, we're always here to support you. We appreciate your trust in us and look forward to seeing your success.

Best regards,

Michal
Gelato Support Team

October 10, 2024

My clients are very happy with the prints they recieve. Fast shipping worldwide. Great support and comunication.

Mightyinkstudio
Spain
About 1 year using the app
Gelato replied October 11, 2024

Hello,

Thank you so much for your fantastic review! We're happy to hear that your clients are happy with the prints, and that you're satisfied with our fast worldwide shipping. Providing great support and maintaining clear communication is very important to us, and we're glad it’s making a positive impact on your experience. It's our goal to ensure both you and your clients continue to receive high-quality products and services. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to working with you again!

Best regards,

Michal
Gelato Support Team

July 9, 2024

The product set up is easy and integrates well into Shopify, especially the size table that gave me headaches with competitors (iykyk) shows up perfect and is theme and mobile responsive. The biggest plus I experienced is that the customer service through live chat was super quick and helpful even on my free account.

The Good Virgo
Ireland
About 3 hours using the app
Gelato replied July 12, 2024

Hello,

Thank you for your feedback! It’s fantastic to hear that the setup process was smooth and that the integration with Shopify works well for you. We’re also glad our customer service team was able to assist you quickly. If you need anything else, feel free to reach out anytime!

Kind regards,
Bart
Gelato Support Team

June 12, 2025

GOOD JOB

YOURONLINESTORE
India
11 minutes using the app
Gelato replied June 14, 2025

Hello,

Thank you for your positive review! We're glad to know you're having a good experience so far. If there's ever anything we can support you with as you continue using Gelato, we're here to help.

Best regards,
Andrzej
Gelato Support Team

July 28, 2024

Nice idea. But support has been abysmal. I really hope they can fix things. If not, we're out. Just don't expect good support.

Flashback Shop
United Kingdom
Over 1 year using the app
Gelato replied July 30, 2024

Hi there,

We sincerely apologize for the communication issues you’ve experienced. It seems that some of your replies may not have been received, which contributed to the difficulties you faced. It looks like our support team has already reached out to gather more details and address the situation.

We are committed to resolving this issue and enhancing your experience with us. I’ve contacted you directly via email to ensure we address this thoroughly. We are dedicated to learning from this feedback and making the necessary improvements to better serve you in the future.

Kind regards,
Bart
Gelato Support Team

July 2, 2024

Could not order a sample because it said
Delivery for submitted combination of products isn't possible to chosen destination to a Florida address. Product said it can be shipped to USA.

Bean & Beet
United States
26 days using the app
Gelato replied July 4, 2024

Hello,

Thank you for your feedback. We apologize for the inconvenience you experienced when trying to order a sample. The product you selected is temporarily out of stock, which caused the issue. We have reached out to you directly via email to assist you further.

Best regards,

Michal
Gelato Support Team