Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless integration, and high-quality prints. They praise the responsive customer service, fast fulfillment, and competitive pricing. The app's global reach, variety of print products, and commitment to sustainability are also valued. Merchants find the automatic order processing and bulk implementation beneficial for managing large volumes. They also value the resources for business growth and detailed order tracking.

April 2, 2024

Great so far

Memories on Canvas
United Kingdom
6 months using the app
Gelato replied April 4, 2024

Hello,

Thanks for sharing your experience! We're glad to hear that things are going great for you. If you have any questions or need assistance, we're just a message away.

Best regards,
Bart
Gelato Support Team

April 8, 2024

The ease of the website to the quality of the t-shirts is top notch!

Locklyn
United States
5 months using the app
Gelato replied April 10, 2024

Hello,

Thank you for your feedback! We're delighted that you find our website easy to use and appreciate the quality of our t-shirts. If you have any further comments or questions, feel free to reach out. We're here to ensure your experience with Gelato remains top-notch.

Best regards,
Bart
Gelato Support Team

April 26, 2024

The fact that the products are of good quality. The sizes generous and true. The service super fast and amazing. My customers get to edit and approve of their custom choices prior to confirming and placing the order. No problem with getting a refund for a faulty product, provided there is adequate documentation and verification. Reducing cost for shipping for our customers, potentially customs costs and reducing the carbon footprint are further bonus's I absolutely love. I have to say, so far......I am impressed!

Icelandic Name Creations
Portugal
4 months using the app
Gelato replied April 28, 2024

Hi,

Thank you for sharing your positive experience with Gelato! We're thrilled to hear that you appreciate the quality of our products, our efficient service, and our customer-friendly features like customization options and hassle-free refunds. We're also glad that our efforts to reduce shipping costs and environmental impact have resonated with you. If you ever need any assistance or have feedback to share, please feel free to reach out to us. We're here to support you every step of the way!

Best regards,

Michal
Gelato Support Team

February 18, 2024

Great app

Nunca de la Luna
United Kingdom
About 2 years using the app
Gelato replied February 20, 2024

Hello,

Thanks so much for sharing your experience and the 5-star review! Our team is available 24/7 if there's anything we can support with.

Kind regards,
Kyle

February 27, 2024

I have used Gelato for about 6 months now and I am very happy with the quality but particularly shipping times.

The Simply Shops
Denmark
About 1 year using the app
Gelato replied February 29, 2024

Hello,

Thank you for taking the time to share your experience with Gelato! We're delighted to hear that you've been enjoying the quality of our products and are satisfied with our fast shipping times. If you ever have any questions or need assistance, feel free to reach out.

Happy printing,
Bart
Gelato Support Team

February 26, 2024

Amazing POD app and services indeed…#abstrakjsnc

Abstrakjsnc
United States
11 months using the app
Gelato replied February 28, 2024

Hello,

Thank you for the positive feedback! If you ever need assistance, please feel free to reach out. Our team is available 24/7 to ensure your experience stays exceptional.

Best regards,

Bart
Gelato Support Team

February 12, 2024

Always deliver well for me

Game Yarns
United Kingdom
Over 2 years using the app
Gelato replied February 13, 2024

Hi there,

Thank you for sharing your feedback with us! We're delighted to hear that the production and delivery experience is consistently smooth. If there's ever anything you need, we're available 24/7.

Kind regards,
Kyle

April 25, 2024

So far great experience! I love how easy it is to create a product and works so well with Spotify.

Zest with Zen
United Kingdom
2 months using the app
Gelato replied April 26, 2024

Hi,

Thank you for sharing your positive experience! We're delighted that you find Gelato easy to use and that it integrates seamlessly with Shopify. Our aim is to make the product creation process as smooth as possible for our users. Should you have any inquiries or require further assistance in the future, please feel free to reach out. Your support is truly appreciated.

Warm regards,

Michal
Gelato Support Team

April 3, 2024

Very easy to work with, products are good quality and deliver quickly. There was small issues with their embroidery products (they did not arrive) I tried this particular product again recently and everything I designed and ordered arrived within the week. Anytime I have contacted customer service, they got back to me quickly and were able to resolve any issues. I will continue to work with Gelato and would recommend them to others that are looking for this service.

Freddy’s Closet
Canada
3 months using the app
Gelato replied April 5, 2024

Hello,

Thank you for your feedback! We're thrilled to hear that you find Gelato easy to work with and that you're satisfied with our products and delivery speed. If you ever need assistance or have any questions, please feel free to reach out.

We appreciate your support,
Bart
Gelato Support Team

April 5, 2024

I love using Gelato for my print on demand business. They have quality products with a variety of design options and fast shipping. I also like the quality of their prints. I only wish they had more mock ups on the free plan and also more products such as candles and glass bottles.

InkcocciUK
United Kingdom
2 months using the app
Gelato replied April 6, 2024

Hi,

Thank you for your positive feedback and for choosing Gelato for your print-on-demand business. We're glad to hear that you appreciate our quality products, variety of design options, and fast shipping. Your feedback regarding mock-ups and additional product offerings is valuable to us, and we'll certainly take it into consideration as we continue to improve our services. If you have any further suggestions or questions, please feel free to reach out. We appreciate your support and look forward to serving you again.

Best regards,

Michal
Gelato Support Team