Reviews (545)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and seamless Shopify integration, enhancing product management. They praise the high-quality products with vibrant prints and premium materials, facilitated by a global network of local printers that speed up delivery and cut costs. The responsive customer support, customization options, eco-friendly practices, and competitive pricing without upfront costs are also highlighted, leading to increased customer satisfaction and positive business impact.
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SO far I love everything about Gelato! Seamless integration, Quality products so far and love how it makes sure your DPI is quality.
Help centre and resources are extremely helpful!
Im a beginner and Im surprised at how easy it was compared to previous sites I tried.
I hope in the near future they are able to expand the catalog.
Hello,
Thank you for the kind words! We're so glad you're enjoying the experience so far — especially the integration, quality checks, and helpful resources. If there are specific products you'd like to see in the catalog, feel free to reach out to our support team with your suggestions!
Best regards,
Bart
Gelato Support Team
Tried Gelato based on a recommendation, but the platform didn’t quite meet my expectations. The layout feels a bit clunky, and some of the features aren’t as intuitive as I’d like. Making small edits to existing products or navigating between sections took more time than expected. It works, but I found myself second-guessing simple steps more than I should on a business tool. Hoping future updates make it smoother to use.
Hi there,
Thank you for sharing your feedback, and we're sorry to hear that the platform didn’t meet your expectations. We understand how important it is for tools to feel intuitive and efficient—especially when you're building a business.
I’ve reached out to you directly to better understand your experience and see how we can support you moving forward.
Your feedback is invaluable as we continue to improve Gelato, and we truly appreciate you giving us a try.
Kind regards,
Bart
Gelato Support Team
Tried Gelato hoping for an easy setup, but the platform feels clunky and confusing. Navigation isn’t intuitive, and basic tasks like updating products or making changes take way more time than they should. The system seems buggy at times, which just adds to the frustration. Definitely not the smooth experience I expected.
Hi,
Thank you for your honest feedback — we’re sorry to hear that your experience with Gelato hasn’t met your expectations. We understand how important a smooth and intuitive setup is, especially when launching or managing a store. Your comments on navigation and system performance are taken seriously, and we’re actively working on improvements in these areas. If you're open to it, we’d appreciate the opportunity to better understand the issues you faced and guide you through any challenges. You may reach us at apifeedback@gelato.com
Kind regards,
Michal
Gelato Support Team
I don't understand how Gelato is so highly reviewed. The first two orders placed from my store have not been fulfilled and it has been a month. One even says, "fulfilled," but that is not true, it has never been received and most likely has never been shipped or even made for that matter. There is also zero tracking information. What is going on with these orders? So glad I didn't have more than two.
Hi there,
Thank you for sharing your feedback - we're sorry for any frustration this situation has caused.
After reviewing the situation, it appears that the orders in question were imported into our system on June 22. We’ve since reached out directly to provide more context and clarify the current status of these orders.
We’re committed to resolving this and ensuring you receive the support you need moving forward.
Best regards,
Andrzej
Gelato Support Team
Excellent app the only thing I would like being able to add different paper to current item for example if I could just copy it and just select a new paper for a new item.
Hello,
Thanks for the great review! We're glad you're enjoying the app. You can add different paper types to your wall art using the product expansion feature, or create design and product templates to streamline your product creation. Feel free to reach out if you'd like any guidance!
Best regards,
Bart
Gelato Support Team
It has been a pleasure learning how to use this app to start an apparel store with Shopify. The integration has been easy and I enjoy the personalization feature.
Hi,
Thank you for your positive review. We're glad to hear that you've had a smooth experience integrating with Shopify and that you're enjoying the personalization feature. It's great to know the platform is supporting your journey in launching an apparel store. If you ever need assistance or have further questions, our 24/7 support team is always available. We appreciate you sharing your experience with us.
Kind regards,
Michal
Gelato Support Team
I have been using Gelato for my POD store. I really like the ease of setting up product. They have a very nice flow from beginning to end. I really like that I can see very nicely the colors I'm choosing for the mockups. Nice variety of mockups and templates. I would highly recommend checking them out!
Hello,
Thanks so much for the kind words! We're glad to hear the setup process, previews, and mockup options are working well for you. Wishing you continued success with your store — and we're here whenever you need us!
Best regards,
Bart
Gelato Support Team
Easy to use, good selection of products. Had tried two others before and found this much simpler, and with multiple international shipping options
Hello,
Thank you for the wonderful 5-star review! We're so glad to hear that you found Gelato easy to use and that our product selection and international shipping options stood out. It’s especially rewarding to know that, after trying other platforms, Gelato made things simpler for you. We’re here to support your growth every step of the way—thanks for choosing us
Wart regards,
Michal
Gelato Support Team
One of the best POD companies to go with. They have international shipping with tons locations world wide. High quality mockups, good prices and quality goods.
Hi there,
Thanks so much for the great review! We're glad you're making the most of our global network, high-quality mockups, and reliable products. We’re excited to keep supporting your growth.
Best regards,
Bart
Gelato Support Team
I love gelato, very easy to use and connected easily to my Shopify site. :)
Hi,
Thank you for your kind review! We're happy to hear that you found Gelato easy to use and that the Shopify integration went smoothly. It's great to know the setup worked well for your store. If you have any questions or need assistance as you continue, feel free to reach out. We’re here to support you.
Kind regards,
Michal
Gelato Support Team